Making a claim

We'll be there for you when you need us

We understand you’re going through a difficult time, so we’ve made claiming as simple as we can for you.

Realising your best life

We want to provide you and your family with much more than financial support. If you need to make a claim, we’ll focus on helping you get back to everyday life as soon as possible. While this may involve paying a claim, it may also involve rehabilitation, working with your employer on a return to work program, or even the offer of domestic services to allow you to focus on your health and recovery. 

Helping Mitchell back to his best life

Mitchell, an AMP income protection customer, speaks about the effect a return to work goal and the support of his case manager had on his recovery.

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Helping Naomi focus on her family

See how AMP's support helped give Naomi peace of mind after losing Tony.

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How to claim

Flexible Lifetime® – Protection claims

Online

Lodge your claim using our online claims notification service.

Call us

1300 366 214
Monday to Friday
8.30am – 5pm (AEST)

Write to us

To notify us of a claim on your personal insurance, please write to:
AMP Disability Claims
PO Box 300
PARRAMATTA NSW 2150

To notify us of a claim on your employer sponsored insurance plan, please write to:
AMP Group Claims
GPO Box 245
MELBOURNE VIC 3001

For AMP Elevate claims

Call us

1300 366 214
Monday to Friday
8.30am – 5pm (AEST)

Write to us

AMP Claims
PO Box 14330
MELBOURNE VIC 8001

How to claim

For Flexible Lifetime® – Protection claims

Online

Lodge your claim using our online claims notification service.

Call us

1300 366 214
Monday to Friday
8:30am – 5pm (AEST)

Write to us

AMP Disability Claims
PO Box 300
PARRAMATTA NSW 2150

For AMP Elevate claims

Call us

1300 366 214
Monday to Friday
8.30am – 5pm (AEST)

Write to us

AMP Claims
PO Box 14330
MELBOURNE VIC 8001

How to claim

For Flexible Lifetime® – Protection and other AMP product claims

Online

Lodge your claim using our online claims notification service.

Call us

1300 366 214
Monday to Friday
8.30am – 5pm (AEST)

Write to us

AMP Life Claims
PO Box 300
PARRAMATTA NSW 2150

For AMP Elevate claims

Call us

1300 366 214
Monday to Friday
8.30am – 5pm (AEST)

Write to us

AMP Claims
PO Box 14330
MELBOURNE VIC 8001

Choose the right insurance for your needs

Did you know that AMP can also help with your rehabilitation?

Download our brochure

Explore our range of insurance options

We're here to help people just like you

Download the case study

Important information

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It’s important to consider your particular circumstances before deciding what’s right for you. This information hasn’t taken your circumstances into account. 

This information is provided by AMP Life Limited. Read our Financial Services Guide for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you. All information on this website is subject to change without notice.  

Flexible Lifetime is a registered trademark of AMP Life Limited.