If you think you might have lost or unclaimed super, and you happen to be an AMP customer, we can do the legwork for you, free of charge. Alternatively, log in or create a myGov account via the Australian Taxation Office (ATO), or contact your previous employers to find out which super funds they may have paid contributions to on your behalf.

If you’re wondering how many Australians have missing super, 2017 figures reveal there’s almost $18 billion worth of super waiting to be claimed by Aussies right across the country1. With approximately 40% of people holding more than one super account2, it’s worth knowing a little more about, what could be, your lost or unclaimed super.

Start my super search today

How does super go missing?

People often lose track of super when they change jobs, as they might opt for their employer to put contributions into a new fund and forget to carry over what they accumulated in a previous one. This is when super accounts can start to multiply.

When you couple that with the possibility your address and phone number may change over time, and you might forget to update your contact details with your providers, your previous super fund or funds can lose track of you.

The difference between lost and unclaimed super

What is lost super?

Your super fund will hold onto your super money, but report you as a lost member to the ATO if any of the following apply3:

  • you’re uncontactable
  • it hasn’t received any contributions or rollovers into your account in the last five years
  • your account has been transferred by another super fund as a lost member account, but no contact details for you can be located

What is unclaimed super?

Twice a year, your super fund transfers lost super to the ATO (to hold on your behalf), which is when it becomes unclaimed super. Your super fund will do this if you are4:

  • over 65 years old, haven't made a contribution for the past two years and your fund has been unable to contact you for five years
  • deceased, and your fund has been unable to pay the benefit to the rightful owner
  • a former temporary Australian resident, and it has been six months since you left Australia and since your visa expired
  • entitled to be paid your ex-spouse’s super in a divorce, and the fund is unable to contact you
  • a lost member whose account balance is less than $6,000
  • a lost member whose account has been inactive for 12 months, and your fund does not have the information needed to make a payment to you

Reasons to find your super today

If you have a lost or ATO-held super account, you can reclaim it. And, the good news is, the financial advantages may be considerable. This is because a lost account could have quite a bit of money in it, particularly if it has been earning interest. Plus, if you reclaim it before it’s shifted to the ATO, there could be added benefits. These include:

  • you won’t lose insurance cover inside your super which you will if it’s transferred to the ATO
  • earnings on investments may be more favourable. This is because if your account is taken by the ATO, interest is calculated using the consumer price index (CPI).

Pros and cons of consolidating super accounts

There are advantages to rolling multiple super accounts into one, but there are important things to consider if you’re thinking about doing so.

Potential benefits

  • One super account means one set of fees, potentially saving you hundreds of dollars each year and even thousands over many years.
  • Having one super account is easier to keep track of with less paperwork and administration.
  • You can conduct a lost super search as part of a consolidation process and potentially discover additional super money you never knew you had.
  • With one account it may be easier to manage an investment strategy that meets your own goals, circumstances, and appetite for risk.

Possible pitfalls

  • Your other super accounts may charge exit or withdrawal fees, so it’s important to ask upfront.
  • There could be tax implications depending on your situation.
  • You could lose some features and benefits you currently have in other super accounts, which may include things like insurance cover.
The benefits of consolidating your super

Want us to do the legwork?

If you’re an AMP customer, you can use our free super search service to locate your super, which includes active, lost, and ATO-held (unclaimed) super accounts.

If you want to roll your super into your AMP account, we can also do the consolidation work for you, however, it’s important to consider your circumstances and you may want to speak to your adviser.

If you don’t have an adviser, call us on 131 267 or use our find an adviser search function.

In the meantime, to ensure AMP has your most up-to-date details, fill in our update your details form.


1 ATO media release - Almost $18 billion of super waiting to be claimed paragraph 2
2 ATO super accounts data overview paragraph 1
3 - 4 ATO – searching for lost super

Important information

Products in the AMP Super Fund and the Wealth Personal Superannuation and Pension Fund are issued by N.M. Superannuation Proprietary Limited (N.M. Super) ABN 31 008 428 322 (trustee), which is part of the AMP group (AMP). Before deciding what’s right for you, it’s important to consider your particular circumstances and read the relevant Product Disclosure Statement, Target Market Determination or Terms and Conditions available from AMP at amp.com.au or by calling 131 267. Read AMP’s Financial Services Guide for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you.

Products in the AMP Eligible Rollover Fund, National Mutual Retirement Fund, and NM Pro Super Fund are issued by Equity Trustees Superannuation Limited ABN 50 055 641 757 (trustee). Risk products are issued by AMP Life Limited ABN 84 079 300 379 (AMP Life), which is part of the Resolution Life group. AMP Life has proudly served customers in Australia since 1849. AMP Limited ABN 49 079 354 519 has sold AMP Life to the Resolution Life group whilst retaining a minority economic interest. AMP Limited has no day-to-day involvement in the management of AMP Life whose products and services are not affiliated with or guaranteed by AMP Limited. AMP Limited is not liable for products issued by AMP Life or any statements or representations made in the PDS for those products. “AMP”, “AMP Life” and any other AMP trademarks are used by AMP Life under licence from AMP Limited. Before deciding what’s right for you, it’s important to consider your particular circumstances and read the relevant Product Disclosure Statement or Terms and Conditions available from AMP Life at amp.com.au or by calling 133 731. Read AMP Life’s Financial Services Guide for information about our services, including the fees and other benefits that AMP Life and/or other companies within the Resolution Life group may receive in relation to products and services provided to you.

Any advice and information provided is general in nature, hasn’t taken your circumstances into account, and is provided by AWM Services Pty Ltd ABN 15 139 353 496 (AWM Services), which is part of the AMP group (AMP). All information on this website is subject to change without notice.