Getting in touch
- Find out how we can help if you're facing financial hardship due to COVID-19
- If you believe your My AMP account or card has been compromised, alert us immediately by calling 13 30 30
- Early access to super - find out about eligibility, how to apply and things to consider
- Log into My AMP – you can self-serve in many ways, such as checking your latest super balance, changing your address, or reviewing your investment option
- Update your details using our online form
Complaint resolution
If you are unhappy with our products or service, we want to know about it. Find out how we can help resolve your complaint.
Track your request
Do you have your request number handy?
Find out how your service request is progressing.
General enquiries
Super & retirement
Insurance held inside super
Including Death, Total & Permanent Disablement & Income Protection if you're a member of SignatureSuper
Super & retirement enquiries
Mon - Fri: 8.30am – 7pm (AEST)
Banking
Banking enquiries
Mon - Fri: 8am – 8pm (AEST)
Sat - Sun: 9am – 5pm (AEST)
Lost / Stolen Cards: 24 hours / 7 days a week
Need to serve a legal document?
AMP product information
Manage your account
Please be aware that we've noticed an increase in active scams
Other contacts
Calling from overseas?
| Services | Overseas phone |
| Superannuation, Retirement & Investments | +61 2 8048 8162 Monday - Friday: 8:30am to 7pm (AEST) |
| Corporate Superannuation | +61 2 8048 8189 Monday - Friday: 8am to 7pm (AEST) |
| Banking | +61 2 8048 8249 Mon - Fri: 8am – 8pm (AEST) |
| My AMP technical difficulties | +61 2 8048 8005 Monday - Friday: 8:30am to 7pm (AEST) |
Superannuation, Retirement & Investments
| Services | Phone | Email or online | Mail or fax |
| AMP Super & Retirement enquiries |
Monday - Friday: 8:30am to 7pm (AEST) |
PO Box 300 Fax 1300 301 267 |
|
| Insurance inside SignatureSuper enquiries |
Monday - Friday: 8:30am to 7pm (AEST) |
askamp@amp.com.au | |
| AMP Investments client services | 133 267 Monday - Friday 8.30am to 5.30pm (AEST) |
ampinvestments@amp.com.au | |
| Flexible Lifetime Investments customer enquiries |
Monday - Friday: 8:30am to 5:30pm (AEST) |
trustinfo@amp.com.au | Reply paid 79281 Parramatta NSW 2124 |
| North, MyNorth and iAccess enquiries |
Monday - Friday: 8:30am to 7pm (AEST) |
north@amp.com.au | |
| Overseas calls |
Monday - Friday: 8:30am to 7pm (AEST) |
You can mail or courier documents to: Level 2, 2-12 Macquarie Street (Unfortunately we are unable to accept documents in person) |
Banking
| Enquiry | Phone | Email or online | Mail or fax |
| AMP Bank enquiries |
Mon - Fri: 8am - 8pm (AEST) |
info@ampbanking.com.au | AMP Bank Reply Paid 79702 Parramatta NSW 2124 Fax 1300 555 503 |
| AMP Home loan enquiries |
Mon - Fri: 8am – 8pm (AEST) |
info@ampbanking.com.au | AMP Bank Fax 1300 555 503 |
| Overseas | +61 2 8048 8249 Mon - Fri: 8am – 8pm (AEST) |
AMP Bank |
|
| Lost / stolen Access Card | 13 30 30 +61 2 8048 8249 (if overseas) Lost or stolen cards can be reported |
||
| AMP Bank payment and Term Deposit maturity requests |
Mon - Fri: 8am – 8pm (AEST) |
AMPBankPayments@amp.com.au | AMP Bank Fax 1300 555 503 |
| Cheque deposits |
Bank@Post at participating Australia Post outlets or AMP Bank Level 2, 2-12 Macquarie St Parramatta NSW 2150 |
||
| Service of legal documents for AMP Bank |
The Proper Officer AMP Bank Limited Level 29, 50 Bridge Street Sydney NSW 2000 |
| BSB | 939-200 |
| Receiving international payments | Our SWIFT/BIC code is AMPBAU2SRET. We do not have an IBAN number. |
| Telegraphic Transfers | To receive a Telegraphic Transfer into your account, provide the other bank with your AMP Bank:
Please Note: We can only receive funds that have already been converted into Australian dollars. To send a Telegraphic Transfer from your account, call us on 13 30 30.
|
Corporate Superannuation
| Enquiry | Phone | Email or online | Mail or fax |
| Corporate Super enquiries | 1300 366 019 Monday - Friday: 8am to 7pm (AEST) |
askamp@amp.com.au | Locked bag 5043 Fax 02 9768 3111 |
| eSuper enquiries for employers | 1800 802 266 Monday - Friday: 9am to 5pm (AEST) |
eSuper@amp.com.au | Locked bag 5400 Parramatta NSW 1741 |
| Overseas | +61 2 8048 8189 Monday - Friday: 8am to 7pm (AEST) |
Level 2, 2-12 Macquarie Street Parramatta NSW 2150 |
SMSF
| Enquiry | Phone | Email or online | Mail or fax |
| General enquiries, SMSF establishment and transfer | 137 174 |
ampsmsf@superfundadmin.com.au | AMP SMSF Solutions GPO Box 2717 Adelaide SA 5001 |
Technical enquiries
| Enquiry | Phone | Email or online |
| My AMP technical difficulties | 1300 300 465 Monday - Friday: 8:30am to 7pm (AEST) |
ampeservices@amp.com.au |
| Overseas | +61 2 8048 8005 | |
| AMP App technical difficulties | 1300 657 801 Monday - Friday: 8:30am to 7pm (AEST) |
|
| Reset your Bank Telepin password | 13 30 30 Monday - Friday: 8am to 8pm (AEST) |
Contact Centre
From time to time, AMP may contact you in relation to offers or campaigns using the phone numbers below.
| Services | Phone | ||
| Caller ID | 02 8364 6761 | info@ampbanking.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6000 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6020 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6136 |
askamp@amp.com.au |
PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6160 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6203 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6205 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6208 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6209 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6210 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6249 |
info@ampbanking.com.au |
Locked Bag 5059 Parramatta NSW 2124 |
| Caller ID | 02 8364 6750 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6759 | askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6xxx |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 03 7007 6xxx |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
All caller ID's in the range 02 8364 6000 - 02 8364 6999 and 03 7007 6000 - 03 7007 6999 are from AMP.
The AMP Customer Advocate
The AMP Customer Advocate is here to help AMP hear, understand and treat its customers fairly. The AMP Customer Advocate provides guidance to AMP’s complaint teams and businesses to help AMP put fair decision-making at the centre of its products, systems and processes.
Important information
Products in the AMP Super Fund and the Wealth Personal Superannuation and Pension Fund are issued by N.M. Superannuation Proprietary Limited (N.M. Super) ABN 31 008 428 322 (trustee), which is part of the AMP group (AMP). Before deciding what’s right for you, it’s important to consider your particular circumstances and read the relevant Product Disclosure Statement, Target Market Determination or Terms and Conditions available from AMP at amp.com.au or by calling 131 267. Read AMP’s Financial Services Guide for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you.
Any advice and information provided is general in nature, hasn’t taken your circumstances into account, and is provided by AWM Services Pty Ltd ABN 15 139 353 496 (AWM Services), which is part of the AMP group (AMP). All information on this website is subject to change without notice.
ipac Asset Management Limited (ipac) is the issuer of Flexible Lifetime – Investments. Flexible Lifetime is a registered trademark of AMP Limited.
Credit and deposit products are issued by AMP Bank Limited ABN 15 081 596 009, AFSL and Australian credit licence 234517.
It’s important to consider your circumstances and read the relevant Product Disclosure Statement or Terms and Conditions before deciding what’s right for you. This information hasn’t taken your circumstances into account. Information including interest rates is subject to change without notice. Any application is subject to AMP Bank’s approval. Terms and conditions apply and are available at amp.com.au/bankterms or 13 30 30. Fees and charges may be payable.
This information is provided by AMP Bank Limited. Read our Financial Services Guide available at amp.com.au/fsg for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you.
All information on this website is subject to change without notice.
AMP Bank is a member of the Australian Banking Association (ABA) and is committed to the standards in the Banking Code of Practice.