Getting in touch
Our call waiting times are much longer than usual, but you might find help sooner:
- Early access to super - find out about eligibility, how to apply and things to consider
- Check out our FAQs on the COVID-19 support page
- Log into My AMP – you can self-serve in many ways, such as checking your latest super balance, changing your address, or reviewing your investment option
- Avoid paperwork – if you need to send documents to us consider emailing us (askamp@amp.com.au)
COVID-19
If you're an AMP customer facing financial hardship, we'll do our best to help.
Find out moreAMP is here to help
Call us on 13 30 30 to see how our bushfire relief could help you.
For insurance, banking, super & other AMP products
General enquiries
Contact us here for any general questions you may have that need answering. You can also check our frequently asked questions.
New customer enquiries
Mon - Fri: 8.30am – 6pm (AET)
Banking enquiries
Mon - Fri: 8am – 8pm
Sat & Sun 9am – 5pm (AET)
Lost / Stolen Cards: 24 hours / 7 days a week
Super and retirement enquiries
Mon - Fri: 8.30am – 7pm (AEST)
Insurance enquiries
Mon - Fri: 8.30am – 7pm (AEST)
Insurance cancellations inside super
Mon - Fri: 9am – 6pm (Sydney time)
Manage your account
Other contacts
Calling from overseas?
| Services | Overseas phone |
| Superannuation, Insurance & Investments | +61 2 8048 8162 Monday to Friday, 8.30am - 7pm (AET) |
| Corporate Superannuation | +61 2 8048 8189 Monday to Friday, |
Superannuation, Insurance & Investments
| Services | Phone | Email or online | Mail or fax |
| New customer enquiries | 131 267 Monday to Friday, |
askamp@amp.com.au | PO Box 300 Fax 1300 301 267 |
| Existing customer enquiries | 131 267 Monday to Friday, |
askamp@amp.com.au |
PO Box 300 Fax 1300 301 267 |
| AMP Super enquiries | 131 267 Monday to Friday, |
askamp@amp.com.au | PO Box 300 Fax 1300 301 267 |
| Protecting Your Super (PYS) enquiries | 1300 363 267 Monday to Friday |
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| North, Summit, Generations and iAccess enquiries | 1800 667 841 Monday to Friday |
north@amp.com.au | PO Box 2915 Fax 1800 071 329 |
| Flexible Lifetime Investments customer enquiries | 133 267 Monday to Friday, |
trustinfo@amp.com.au | Reply paid 79281 Parramatta NSW 2124 |
| Overseas | +61 2 8048 8162 Monday to Friday |
You can mail or courier documents to: Level 2, 2-12 Macquarie Street (Unfortunately we are unable to accept documents in person) |
Banking
| Enquiry | Phone | Email or online | Mail or fax |
| Banking enquiries | 13 30 30 Monday to Friday, 8am - 8pm (AET) Saturday to Sunday, 9am - 5pm (AET) |
info@ampbanking.com.au | AMP Bank Reply Paid 79702 Parramatta NSW 2124 Fax 1300 555 503 |
| Overseas | +61 2 8048 8249 Monday to Friday, 8am - 8pm (AET) Saturday to Sunday, 9am - 5pm (AET) |
AMP Bank |
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| Lost / stolen Access Card | 13 30 30 +61 2 8048 8249 (if overseas) Lost or stolen cards can be reported |
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| Cheque deposits |
Bank@Post at particpating Australia Post outlets or AMP Bank Level 3, 2-12 Macquarie St Parramatta NSW 2150 |
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| Service of legal documents for AMP Bank |
The Proper Officer AMP Bank Limited 33 Alfred St Sydney NSW 2000 |
| BSB | 939-200 |
| Receiving international payments | Our SWIFT/BIC code is AMPBAU2SRET. We do not have an IBAN number. |
| Telegraphic Transfers | To receive a Telegraphic Transfer into your account, provide the other bank with your AMP Bank:
Please Note: We can only receive funds that have already been converted into Australian dollars. To send a Telegraphic Transfer from your account, call us on 13 30 30. |
Corporate Superannuation
| Enquiry | Phone | Email or online | Mail or fax |
| Corporate Super enquiries - CustomSuper product | 1300 653 456 Monday to Friday, |
customsuper@amp.com.au | Locked bag 5400 Fax 02 8837 7856 |
| Corporate Super enquiries - SignatureSuper product | 1300 366 019 Monday to Friday, |
signaturesuper@amp.com.au | Locked bag 5043 Fax 02 9768 3111 |
| Corporate super enquiries - SuperLeader product | 1300 558 557 Monday to Friday |
superleader@amp.com.au | Locked bag 5095 Fax 1300 790 567 |
| eSuper enquiries for employers | 1800 802 266 Monday to Friday |
eSuper@amp.com.au | Locked bag 5400 Parramatta NSW 1741 |
| Overseas | +61 2 8048 8189 Monday to Friday |
Level 2, 2-12 Macquarie Street Parramatta NSW 2150 |
SMSF
| Enquiry | Phone | Email or online | Mail or fax |
| General enquiries, SMSF establishment and transfer | 1300 767 483 | AMP SMSF Solutions GPO Box 2717 Adelaide SA 5001 |
|
| Existing customer enquiries | 137 174 | smsf_solutions@amp.com.au | Locked bag 5043 Fax 02 9768 3111 |
Technical enquiries
| Enquiry | Phone | Email or online |
| My AMP technical difficulties | 1300 300 465 Monday to Friday, 8:30am to 7pm (AET) |
ampeservices@amp.com.au |
| Overseas | +61 2 8048 8005 | |
| AMP App technical difficulties | 1300 657 801 Monday to Friday, 8:30am to 7pm (AET) |
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| Reset your Bank Telepin password | 13 30 30 Monday to Friday, 8:30am to 7pm (AET) |
Contact Centre
From time to time, AMP may contact you in relation to offers or campaigns using the phone numbers below.
| Services | Phone | ||
| Caller ID | 02 8364 6000 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6020 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6136 |
askamp@amp.com.au |
PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6160 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6203 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6205 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6206 | phoneadvice@amp.com.au | 33 Herbert St, St Leonards NSW 2065 |
| Caller ID | 02 8364 6208 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6209 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6210 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6249 |
info@ampbanking.com.au |
Locked Bag 5059 Parramatta NSW 2124 |
| Caller ID | 02 8364 6750 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6xxx |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 03 7007 6xxx |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
All caller ID's in the range 02 8364 6000 - 02 8364 6999 and 03 7007 6000 - 03 7007 6999 are from AMP.
Complaint resolution
Important information
Products in the Super Directions Fund and the Wealth Personal Superannuation and Pension Fund are issued by N.M. Superannuation Proprietary Limited (N.M. Super) ABN 31 008 428 322 (trustee), which is part of the AMP group (AMP). Before deciding what’s right for you, it’s important to consider your particular circumstances and read the relevant Product Disclosure Statement or Terms and Conditions available from AMP at amp.com.au or by calling 131 267. Any advice and information provided is general in nature, hasn’t taken your circumstances into account, and is provided by AWM Services Pty Ltd ABN 15 139 353 496 (AWM Services), which is part of the AMP group (AMP). Read our Financial Services Guide for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you. All information on this website is subject to change without notice.
Products in the National Mutual Retirement Fund and NM Pro Super Fund are issued by N.M. Superannuation Proprietary Limited (N.M. Super) ABN 31 008 428 322 (trustee).
Products in the AMP Eligible Rollover Fund are issued by AMP Superannuation Limited ABN 31 008 414 104 (trustee).
Risk products are issued by AMP Life Limited ABN 84 079 300 379 (AMP Life), which is part of the AMP group (AMP). Before deciding what’s right for you, it’s important to consider your particular circumstances and read the relevant Product Disclosure Statement or Terms and Conditions available from AMP Life at amp.com.au or by calling 133 731. Any advice and information provided is general in nature, hasn’t taken your circumstances into account, and is provided by AMP Life Limited ABN 84 079 300 379 (AMP Life). Read our Financial Services Guide for information about our services, including the fees and other benefits that AMP Companies and their representatives may receive in relation to products and services provided to you. All information on this website is subject to change without notice.
Credit and deposit products are issued by AMP Bank Limited ABN 15 081 596 009, AFSL and Australian credit licence 234517.
It’s important to consider your circumstances and read the relevant Product Disclosure Statement or Terms and Conditions before deciding what’s right for you. This information hasn’t taken your circumstances into account. Information including interest rates is subject to change without notice. Any application is subject to AMP Bank’s approval. Terms and conditions apply and are available at amp.com.au/bankterms or 13 30 30. Fees and charges may be payable.
This information is provided by AMP Bank Limited. Read our Financial Services Guide available at amp.com.au/fsg for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you. All information on this website is subject to change without notice.
AMP Bank is a member of the Australian Banking Association (ABA) and is committed to the standards in the Banking Code of Practice.