Getting in touch
- Find out how we can help if you're facing financial hardship due to COVID-19
- Early access to super - find out about eligibility, how to apply and things to consider
- Log into My AMP – you can self-serve in many ways, such as checking your latest super balance, changing your address, or reviewing your investment option
- Avoid paperwork – if you need to send documents to us consider emailing us (askamp@amp.com.au)
- Update your details using our online form
General enquiries
Contact us here for any general questions you may have that need answering. You can also check our frequently asked questions.
New customer enquiries
Mon - Thur: 8.30am – 6pm (AEST)
Fri - 8.30am – 5pm (AEST)
Banking enquiries
Mon - Fri: 8am – 8pm
Sat & Sun 9am – 5pm (AEST)
Lost / Stolen Cards: 24 hours / 7 days a week
Super and retirement enquiries
Mon - Fri: 8.30am – 7pm (AEST)
Have a question about your Insurance?
We can help with that.
For enquiries about insurance held inside super, including Death, Total & Permanent Disablement & Income Protection if you're a member of Flexible Super or Flexible Lifetime Super:
- call us on 131 267 from 8.30am to 7pm (Sydney time), Monday to Friday, or
- email us at askamp@amp.com.au.
For enquiries about the AMP Life TPD, Income Protection, Trauma cover or life insurance you hold:
- call AMP Life on 133 731 from 8.30am to 7pm (Sydney time), Monday to Friday, or
- email AMP Life at askamplife@amplife.com.au.
Need to serve a legal document?
Manage your account
Other contacts
Calling from overseas?
| Services | Overseas phone |
| Superannuation, Insurance & Investments | +61 2 8048 8162 Monday to Friday, 8.30am - 7pm (AET) |
| Corporate Superannuation | +61 2 8048 8189 Monday to Friday, |
Superannuation, Insurance & Investments
| Services | Phone | Email or online | Mail or fax |
| AMP Super enquiries |
Monday to Friday, |
PO Box 300 Fax 1300 301 267 |
|
| AMP Insurance enquiries |
Monday to Friday, |
askamp@amp.com.au | |
| Protecting Your Super (PYS) enquiries | 1300 363 267 Monday to Friday |
||
| North, Summit, Generations and iAccess enquiries | 1800 667 841 Monday to Friday |
north@amp.com.au | PO Box 2915 Fax 1800 071 329 |
| Flexible Lifetime Investments customer enquiries | 133 267 Monday to Friday, |
trustinfo@amp.com.au | Reply paid 79281 Parramatta NSW 2124 |
| Overseas | +61 2 8048 8162 Monday to Friday |
You can mail or courier documents to: Level 2, 2-12 Macquarie Street (Unfortunately we are unable to accept documents in person) |
Banking
| Enquiry | Phone | Email or online | Mail or fax |
| AMP Bank enquiries |
Monday to Friday, 8am - 8pm (AET) Saturday to Sunday, 9am - 5pm (AET) |
info@ampbanking.com.au | AMP Bank Reply Paid 79702 Parramatta NSW 2124 Fax 1300 555 503 |
| AMP Home loan enquiries |
Monday to Friday, 8am - 8pm (AET) Saturday to Sunday, 9am - 5pm (AET) |
info@ampbanking.com.au | AMP Bank Fax 1300 555 503 |
| Overseas | +61 2 8048 8249 Monday to Friday, 8am - 8pm (AET) Saturday to Sunday, 9am - 5pm (AET) |
AMP Bank |
|
| Lost / stolen Access Card | 13 30 30 +61 2 8048 8249 (if overseas) Lost or stolen cards can be reported |
||
| AMP Bank payment and Term Deposit maturity requests |
Monday to Friday, 8am - 8pm (AET) Saturday to Sunday, 9am - 5pm (AET) |
AMPBankPayments@amp.com.au | AMP Bank Fax 1300 555 503 |
| Cheque deposits |
Bank@Post at particpating Australia Post outlets or AMP Bank Level 3, 2-12 Macquarie St Parramatta NSW 2150 |
||
| Service of legal documents for AMP Bank |
The Proper Officer AMP Bank Limited 33 Alfred St Sydney NSW 2000 |
| BSB | 939-200 |
| Receiving international payments | Our SWIFT/BIC code is AMPBAU2SRET. We do not have an IBAN number. |
| Telegraphic Transfers | To receive a Telegraphic Transfer into your account, provide the other bank with your AMP Bank:
Please Note: We can only receive funds that have already been converted into Australian dollars. To send a Telegraphic Transfer from your account, call us on 13 30 30. |
Corporate Superannuation
| Enquiry | Phone | Email or online | Mail or fax |
| Corporate Super enquiries - CustomSuper product | 1300 653 456 Monday to Friday, |
customsuper@amp.com.au | Locked bag 5400 Fax 02 8837 7856 |
| Corporate Super enquiries - SignatureSuper product | 1300 366 019 Monday to Friday, |
signaturesuper@amp.com.au | Locked bag 5043 Fax 02 9768 3111 |
| Corporate super enquiries - SuperLeader product | 1300 558 557 Monday to Friday |
superleader@amp.com.au | Locked bag 5095 Fax 1300 790 567 |
| eSuper enquiries for employers | 1800 802 266 Monday to Friday |
eSuper@amp.com.au | Locked bag 5400 Parramatta NSW 1741 |
| Overseas | +61 2 8048 8189 Monday to Friday |
Level 2, 2-12 Macquarie Street Parramatta NSW 2150 |
SMSF
| Enquiry | Phone | Email or online | Mail or fax |
| General enquiries, SMSF establishment and transfer | 137 174 |
AMP SMSF Solutions GPO Box 2717 Adelaide SA 5001 |
|
| Existing customer enquiries | 137 174 | smsf_solutions@amp.com.au | Locked bag 5043 Fax 02 9768 3111 |
Technical enquiries
| Enquiry | Phone | Email or online |
| My AMP technical difficulties | 1300 300 465 Monday to Friday, 8:30am to 7pm (AET) |
ampeservices@amp.com.au |
| Overseas | +61 2 8048 8005 | |
| AMP App technical difficulties | 1300 657 801 Monday to Friday, 8:30am to 7pm (AET) |
|
| Reset your Bank Telepin password | 13 30 30 Monday to Friday, 8:30am to 7pm (AET) |
Contact Centre
From time to time, AMP may contact you in relation to offers or campaigns using the phone numbers below.
| Services | Phone | ||
| Caller ID | 02 8364 6000 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6020 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6136 |
askamp@amp.com.au |
PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6160 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6203 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6205 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6206 | phoneadvice@amp.com.au | 33 Herbert St, St Leonards NSW 2065 |
| Caller ID | 02 8364 6208 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6209 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6210 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6249 |
info@ampbanking.com.au |
Locked Bag 5059 Parramatta NSW 2124 |
| Caller ID | 02 8364 6750 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6759 | askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8364 6xxx |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 03 7007 6xxx |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
All caller ID's in the range 02 8364 6000 - 02 8364 6999 and 03 7007 6000 - 03 7007 6999 are from AMP.
The AMP Customer Advocate
The AMP Customer Advocate is here to help AMP hear, understand and treat its customers fairly. The AMP Customer Advocate provides guidance to AMP’s complaint teams and businesses to help AMP put fair decision-making at the centre of its products, systems and processes.
Complaint resolution
Important information
Products in the Super Directions Fund and the Wealth Personal Superannuation and Pension Fund are issued by N.M. Superannuation Proprietary Limited (N.M. Super) ABN 31 008 428 322 (trustee), which is part of the AMP group (AMP). Before deciding what’s right for you, it’s important to consider your particular circumstances and read the relevant Product Disclosure Statement or Terms and Conditions available from AMP at amp.com.au or by calling 131 267. Read AMP’s Financial Services Guide for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you.
Products in the AMP Eligible Rollover Fund, National Mutual Retirement Fund, and NM Pro Super Fund are issued by Equity Trustees Superannuation Limited ABN 50 055 641 757 (trustee). Risk products are issued by AMP Life Limited ABN 84 079 300 379 (AMP Life), which is part of the Resolution Life group. AMP Life has proudly served customers in Australia since 1849. AMP Limited ABN 49 079 354 519 has sold AMP Life to the Resolution Life group whilst retaining a minority economic interest. AMP Limited has no day-to-day involvement in the management of AMP Life whose products and services are not affiliated with or guaranteed by AMP Limited. AMP Limited is not liable for products issued by AMP Life or any statements or representations made in the PDS for those products. “AMP”, “AMP Life” and any other AMP trademarks are used by AMP Life under licence from AMP Limited. Before deciding what’s right for you, it’s important to consider your particular circumstances and read the relevant Product Disclosure Statement or Terms and Conditions available from AMP Life at amp.com.au or by calling 133 731. Read AMP Life’s Financial Services Guide for information about our services, including the fees and other benefits that AMP Life and/or other companies within the Resolution Life group may receive in relation to products and services provided to you.
Any advice and information provided is general in nature, hasn’t taken your circumstances into account, and is provided by AWM Services Pty Ltd ABN 15 139 353 496 (AWM Services), which is part of the AMP group (AMP). All information on this website is subject to change without notice.
Credit and deposit products are issued by AMP Bank Limited ABN 15 081 596 009, AFSL and Australian credit licence 234517.
It’s important to consider your circumstances and read the relevant Product Disclosure Statement or Terms and Conditions before deciding what’s right for you. This information hasn’t taken your circumstances into account. Information including interest rates is subject to change without notice. Any application is subject to AMP Bank’s approval. Terms and conditions apply and are available at amp.com.au/bankterms or 13 30 30. Fees and charges may be payable.
This information is provided by AMP Bank Limited. Read our Financial Services Guide available at amp.com.au/fsg for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you. All information on this website is subject to change without notice.
AMP Bank is a member of the Australian Banking Association (ABA) and is committed to the standards in the Banking Code of Practice.