Get in touch

 

 

Banking

Key contacts

Enquiry Phone Email or online Mail or fax
AMP Bank enquiries

13 30 30

  • Monday - Friday
    8am - 8pm Sydney time
  • Saturday - Sunday
    9am - 5pm Sydney time
  • For account specific enquiries, log into My AMP.
    From the Banking tab, select ‘Send a secure message’ from the 'I want to' menu. 
  • Use Live Chat (launch below)
  • For generic non account specific enquiries, email info@ampbanking.com.au
AMP Bank
Reply Paid 79702
Parramatta NSW 2124

Fax 1300 555 503 
AMP Home loan enquiries

13 30 30

  • Monday - Friday
    8am - 8pm Sydney time
  • Saturday - Sunday
    9am - 5pm Sydney time
  • For account specific enquiries, log into My AMP.
    From the Banking tab, select ‘Send a secure message’ from the 'I want to' menu. 
  • Use Live Chat (launch below)
  • For generic non account specific enquiries, email info@ampbanking.com.au

AMP Bank
Reply Paid 79702
Parramatta NSW 2124

Fax 1300 555 503 

Notify us of overseas
travel

13 30 30

  • Monday - Friday
    8am - 8pm Sydney time
  • Saturday - Sunday
    9am - 5pm Sydney time
  • Log into My AMP.
    From the Banking tab, select ‘Send a secure message’ from the 'I want to' menu.
    Let us know when and where you will be travelling.
  • Use Live Chat (launch below)

AMP Bank
Locked Bag 5059
Parramatta NSW 2124
Australia

Fax +61 1300 780 137

Overseas

+61 2 8048 8249

  • Monday - Friday
    8.30am - 7pm Sydney time
  • Saturday - Sunday
    9am - 5pm Sydney time
 

AMP Bank
Locked Bag 5059
Parramatta NSW 2124
Australia

Fax +61 1300 780 137

Potential fraud or scam

13 30 30

+61 2 8048 8249 (if overseas)

          
AMP Bank payment
and Term deposit
maturity requests

13 30 30

  • Monday - Friday
    8am - 8pm Sydney time
  • Saturday - Sunday
    9am - 5pm Sydney time
AMPBankPayments@amp.com.au

AMP Bank
Reply Paid 79702
Parramatta NSW 2124

Fax 1300 555 503

 

Additional information

 BSB 939-200  
Cheque deposits Deposit at Bank@Post at participating Australia Post outlets.
International payments

Our SWIFT/BIC code is AMPBAU2SRET.

We do not have an IBAN number. 

Service of legal
documents
for AMP Bank

Please address to:
The Proper Officer

AMP Bank Limited
Level 29, 50 Bridge Street
Sydney NSW 2000

Telegraphic transfers

To receive a Telegraphic transfer into your account, provide the other bank with your AMP Bank:

  • BSB Number
  • Account number
  • Account name
  • SWIFT/BIC code AMPBAU2SRET

Note: We can only receive funds that have already been converted into Australian dollars.

To send a Telegraphic transfer from your account, call us on 13 30 30.

AMP Bank's Address:
Level 2
2-12 Macquarie street
Parramatta NSW 2124

 

 

Superannuation and retirement

 Enquiry Phone Email or online Mail or fax
AMP Super & Retirement enquiries

131 267

  • Monday - Friday
    8.30am - 7pm Sydney time

askamp@amp.com.au

Online enquiry forms

PO Box 6346
Wetherill Park NSW 1851

Fax 1300 301 267

Insurance inside SignatureSuper enquiries

131 267

  • Monday - Friday
    8.30am to 7pm Sydney time
askamp@amp.com.au  
Overseas calls

+61 2 8048 8162

  • Monday - Friday
    8.30am - 7pm Sydney time

 

 

You can mail or courier documents to:
Level 2
2-12 Macquarie Street
Parramatta NSW 2150
Australia

(Unfortunately we are unable to accept documents in person)



Corporate superannuation

Enquiry Phone Email or online Mail or fax
Corporate Super enquiries

1300 366 019

  • Monday - Friday
    8am - 7pm Sydney time

 

askamp@amp.com.au

PO Box 6346
Wetherill Park NSW 1851

Fax 02 9768 3111

eSuper enquiries for employers

1800 802 266

  • Monday- Friday
    9am to 5pm Sydney time

 

esuper@amp.com.au PO Box 6346
Wetherill Park NSW 1851
Overseas

+61 2 8048 8189

  • Monday - Friday
    8am - 7pm Sydney time
  Level 2
2-12 Macquarie Street
Parramatta NSW 2150
Australia
 



Investments

Enquiry Phone Email or online Mail or fax
AMP Investments Investor Services

133 267

  • Monday - Friday
    8.30am - 5.30pm Sydney time
ampinvestments@amp.com.au  
Flexible Lifetime Investments customer enquiries

133 267

  • Monday - Friday
    8.30am - 5:30pm Sydney time

 

trustinfo@amp.com.au Reply paid 79281
Parramatta NSW 2124
 
North, MyNorth and iAccess enquiries

1800 667 841

  • Monday - Friday
    8.30am - 7pm Sydney time

 

north@amp.com.au  



Shareholder enquiries

Enquiry Phone Email or online Mail or fax
AMP Ltd shares
enquiries

1800 245 500

  • Monday - Friday
    8.30am - 7pm Sydney time

 

shares@amp.com.au

Note: For more information, see amp.com.au/shares

AMP Investor Relations
Reply Paid 627
Royal Exchange
NSW 1224

Note: No stamp required.

 



Offers or campaigns

From time to time, AMP may contact you in relation to offers or campaigns using the phone numbers below.
 
All caller ID's in the range 02 8364 6000 - 02 8364 6999 and 03 7007 6000 - 03 7007 6999 are from AMP.

 

 Services Phone  Email  Mail
Caller ID 02 8364 6761 info@ampbanking.com.au PO Box 6346  Wetherill Park NSW 1851
Caller ID  02 8364 6000
askamp@amp.com.au  PO Box 6346  Wetherill Park NSW 1851
Caller ID 02 8364 6020
askamp@amp.com.au PO Box 6346  Wetherill Park NSW 1851
Caller ID 02 8364 6100 askamp@amp.com.au PO Box 6346  Wetherill Park NSW 1851
Caller ID 02 8364 6136
askamp@amp.com.au
PO Box 6346  Wetherill Park NSW 1851
Caller ID 02 8364 6160
askamp@amp.com.au  PO Box 6346  Wetherill Park NSW 1851
Caller ID 02 8364 6203
askamp@amp.com.au  PO Box 6346  Wetherill Park NSW 1851
Caller ID 02 8364 6205
askamp@amp.com.au PO Box 6346  Wetherill Park NSW 1851
Caller ID 02 8364 6208
askamp@amp.com.au PO Box 6346  Wetherill Park NSW 1851
Caller ID 02 8364 6209
askamp@amp.com.au PO Box 6346  Wetherill Park NSW 1851
Caller ID 02 8364 6210
askamp@amp.com.au PO Box 6346  Wetherill Park NSW 1851
Caller ID 02 8364 6249
info@ampbanking.com.au
Locked Bag 5059 Parramatta NSW 2124
Caller ID 02 8364 6750
askamp@amp.com.au  PO Box 6346  Wetherill Park NSW 1851
Caller ID 02 8364 6759 askamp@amp.com.au PO Box 6346  Wetherill Park NSW 1851
Caller ID  02 8364 6xxx
askamp@amp.com.au PO Box 6346  Wetherill Park NSW 1851
Caller ID 03 7007 6xxx
askamp@amp.com.au PO Box 6346  Wetherill Park NSW 1851
Caller ID 1300 763 721 askamp@amp.com.au PO Box 6346  Wetherill Park NSW 1851

 

The AMP Customer Advocate

The AMP Customer Advocate is here to help AMP hear, understand and treat its customers fairly. The AMP Customer Advocate provides guidance to AMP’s complaint teams and businesses to help AMP put fair decision-making at the centre of its products, systems and processes.

Find out more

Technical support

 Enquiry Phone  Email or online 
My AMP support centre

Within Australia

1300 300 465

  • Monday - Friday
    8.30am - 7pm Sydney time

From overseas

+61 2 8048 8005

  • Monday - Friday
    8.30am - 7pm Sydney time

 

ampeservices@amp.com.au
Reset your Bank telepin password

13 30 30

  • Monday - Friday
    8am - 8pm Sydney time
  • Saturday - Sunday
    9am - 5pm Sydney time
 



Calling from overseas

Enquiry Overseas phone
Banking

+61 2 8048 8249

  • Monday - Friday
    8am - 8pm Sydney time
  • Saturday - Sunday
    9am - 5pm Sydney time
Superannuation and retirement

+61 2 8048 8162

  • Monday - Friday
    8.30am - 7pm Sydney time

Corporate superannuation

+61 2 8048 8189

  • Monday - Friday
    8am - 7pm Sydney time

 

Investments

+61 2 8048 8162

  • Monday - Friday
    8.30am - 7pm Sydney time

 

My AMP support centre

+61 2 8048 8005

  • Monday - Friday
    8.30am - 7pm Sydney time

 

Need help to communicate with us?

  • If you prefer to speak to us in another language, contact the Translating and Interpreting Service on 131 450.
  • If you find it hard to hear or speak on the phone, the National Relay Service (NRS) can help you to call us. For more details visit accesshub.gov.au.

    When the NRS helps you to communicate with us, they’ll need the phone number you want them to call. You can find a list of AMP’s phone numbers on this page (Contact us).

    If you need to communicate with us about an AMP Bank product, please complete this form and send it to us before the NRS calls us.
Please remain vigilant
We've noticed an increase in active scams that are affecting our AMP Bank customers. Learn how to protect yourself. And keep up-to-date on what's going on.

Complaint resolution

If you are unhappy with our products or service, we want to know about it. Find out how we can help resolve your complaint.

Learn more

Enquire online

Ask about our banking, superannuation, insurance and other AMP services.

Learn more

Track status

Do you have your request number handy? Find out how your request is progressing.

Learn more

Need to serve a legal document?

Please use the relevant AMP entity and registered address.

Learn more

Important information

Products in the AMP Super Fund and the Wealth Personal Superannuation and Pension Fund are issued by N.M. Superannuation Proprietary Limited (N.M. Super) ABN 31 008 428 322 (trustee), which is part of the AMP group (AMP). Before deciding what’s right for you, it’s important to consider your particular circumstances and read the relevant Product Disclosure Statement, Target Market Determination or Terms and Conditions available from AMP at amp.com.au or by calling 131 267. Read AMP’s Financial Services Guide for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you.

Any advice and information provided is general in nature, hasn’t taken your circumstances into account, and is provided by AWM Services Pty Ltd ABN 15 139 353 496 (AWM Services), which is part of the AMP group (AMP). All information on this website is subject to change without notice.

ipac Asset Management Limited (ipac) is the issuer of Flexible Lifetime – Investments. Flexible Lifetime is a registered trademark of AMP Limited.

Credit and deposit products are issued by AMP Bank Limited ABN 15 081 596 009, AFSL and Australian credit licence 234517. 

It’s important to consider your circumstances and read the relevant Product Disclosure Statement or Terms and Conditions before deciding what’s right for you. This information hasn’t taken your circumstances into account. Information including interest rates is subject to change without notice. Any application is subject to AMP Bank’s approval. Terms and conditions apply and are available at amp.com.au/bankterms or 13 30 30. Fees and charges may be payable.

This information is provided by AMP Bank Limited. Read our Financial Services Guide available at amp.com.au/fsg for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you.

All information on this website is subject to change without notice.

AMP Bank is a member of the Australian Banking Association (ABA) and is committed to the standards in the Banking Code of Practice