Getting in touch
We’re seeing an increase in clients trying to get in touch. We know it’s frustrating and assure you we’re working hard to respond as quickly as we can.
There are some steps you can take to make things easier:
- Check out our FAQs on the COVID-19 support page
- Log into My AMP – you can self-serve in many ways, such as changing your address, reviewing your investment option or updating your super beneficiaries
- Avoid paperwork – if you need to send documents to us consider emailing us (askamp@amp.com.au)
COVID-19
If you're an AMP customer facing financial hardship, we'll do our best to help.
Find out moreAMP is here to help
Call us on 13 30 30 to see how our bushfire relief could help you.
For insurance, banking, super & other AMP products
General enquiries
Contact us here for any general questions you may have that need answering. You can also check our frequently asked questions.
New customer enquiries
Mon - Fri: 8.30am – 6pm (AET)
Banking enquiries
Mon - Fri: 8am – 8pm
Sat & Sun 9am – 5pm (AET)
Lost / Stolen Cards: 24 hours / 7 days a week
Super, Insurance, Retirement enquiries
Mon - Fri: 8.30am – 7pm (AEST)
Insurance cancellations inside super
Mon - Fri: 9am – 6pm (Sydney time)
Manage your account
Other contacts
Calling from overseas?
| Services | Overseas phone |
| Superannuation, Insurance & Investments | +61 2 8048 8162 Monday to Friday, 8.30am - 7pm (AET) |
| Corporate Superannuation | +61 2 8048 8189 Monday to Friday, |
Superannuation, Insurance & Investments
| Services | Phone | Email or online | Mail or fax |
| New customer enquiries | 131 267 Monday to Friday, |
askamp@amp.com.au | PO Box 300 Fax 1300 301 267 |
| Existing customer enquiries | 131 267 Monday to Friday, |
askamp@amp.com.au |
PO Box 300 Fax 1300 301 267 |
| Protecting Your Super (PYS) enquiries | 1300 363 267 Monday to Friday |
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| North, Summit, Generations and iAccess enquiries | 1800 667 841 Monday to Friday |
north@amp.com.au | PO Box 2915 Fax 1800 071 329 |
| Flexible Lifetime Investments customer enquiries | 133 267 Monday to Friday, |
trustinfo@amp.com.au | Reply paid 79281 Parramatta NSW 2124 |
| Overseas | +61 2 8048 8162 Monday to Friday |
You can mail or courier documents to: Level 2, 2-12 Macquarie Street (Unfortunately we are unable to accept documents in person) |
Banking
| Enquiry | Phone | Email or online | Mail or fax |
| Banking enquiries | 13 30 30 Monday to Friday, 8am - 8pm (AET) Saturday to Sunday, 9am - 5pm (AET) |
info@ampbanking.com.au | AMP Bank Reply Paid 79702 Parramatta NSW 2124 Fax 1300 555 503 |
| Overseas | +61 2 8048 8249 Monday to Friday, 8am - 8pm (AET) Saturday to Sunday, 9am - 5pm (AET) |
AMP Bank |
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| Lost / stolen Access Card | 13 30 30 +61 2 8048 8249 (if overseas) Lost or stolen cards can be reported |
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| Cheque deposits |
Bank@Post at particpating Australia Post outlets or AMP Bank Level 3, 2-12 Macquarie St Parramatta NSW 2150 |
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| Service of legal documents for AMP Bank |
The Proper Officer AMP Bank Limited 33 Alfred St Sydney NSW 2000 |
| BSB | 939-200 |
| Receiving international payments | Our SWIFT/BIC code is AMPBAU2SRET. We do not have an IBAN number. |
| Telegraphic Transfers | To receive a Telegraphic Transfer into your account, provide the other bank with your AMP Bank:
Please Note: We can only receive funds that have already been converted into Australian dollars. To send a Telegraphic Transfer from your account, call us on 13 30 30. |
Corporate Superannuation
| Enquiry | Phone | Email or online | Mail or fax |
| Corporate Super enquiries - CustomSuper product | 1300 653 456 Monday to Friday, |
customsuper@amp.com.au | Locked bag 5400 Fax 02 8837 7856 |
| Corporate Super enquiries - SignatureSuper product | 1300 366 019 Monday to Friday, |
signaturesuper@amp.com.au | Locked bag 5043 Fax 02 9768 3111 |
| Corporate super enquiries - SuperLeader product | 1300 558 557 Monday to Friday |
superleader@amp.com.au | Locked bag 5095 Fax 1300 790 567 |
| eSuper enquiries for employers | 1800 802 266 Monday to Friday |
eSuper@amp.com.au | Locked bag 5400 Parramatta NSW 1741 |
| Super Directions for Business Tailored Super Simple Super |
133 056 Monday to Friday, |
askamp@amp.com.au | Super Directions Fund Customer Service Centre PO Box 14669, Melbourne VIC 8001 |
| Overseas | +61 2 8048 8189 Monday to Friday |
Level 2, 2-12 Macquarie Street Parramatta NSW 2150 |
SMSF
| Enquiry | Phone | Email or online | Mail or fax |
| General enquiries, SMSF establishment and transfer | 1300 767 483 | AMP SMSF Solutions GPO Box 2717 Adelaide SA 5001 |
|
| Existing customer enquiries | 137 174 | smsf_solutions@amp.com.au | Locked bag 5043 Fax 02 9768 3111 |
Technical enquiries
| Enquiry | Phone | Email or online |
| My AMP technical difficulties | 1300 300 465 Monday to Friday, 8:30am to 7pm (AET) |
ampeservices@amp.com.au |
| Overseas | +61 2 8048 8005 | |
| AMP App technical difficulties | 1300 657 801 Monday to Friday, 8:30am to 7pm (AET) |
|
| Reset your Bank Telepin password | 13 30 30 Monday to Friday, 8:30am to 7pm (AET) |
Contact Centre
From time to time, AMP may contact you in relation to offers or campaigns using the phone numbers below.
| Services | Phone | ||
| Caller ID | 02 8048 8000 | askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8048 8203 | askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8048 8629 | info@ampbanking.com.au |
Locked Bag 5059 Parramatta NSW 2124 |
| Caller ID | 02 8355 9658 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8355 9693 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8355 9699 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 9157 2706 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 03 6169 3956 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 03 8397 8630 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 03 8397 8631 | askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 03 9067 6756 | askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 07 3063 9856 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 08 6117 0356 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 08 7477 7456 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |