Getting in touch

Our call waiting times are much longer than usual, but you might find help sooner:

  • Early access to super - find out about eligibility, how to apply and things to consider
  • Check out our FAQs on the COVID-19 support page
  • Log into My AMP – you can self-serve in many ways, such as checking your latest super balance, changing your address, or reviewing your investment option
  • Avoid paperwork – if you need to send documents to us consider emailing us (askamp@amp.com.au)

COVID-19

If you're an AMP customer facing financial hardship, we'll do our best to help.

Find out more

AMP is here to help

Call us on 13 30 30 to see how our bushfire relief could help you.

Find out more

For insurance, banking, super & other AMP products

General enquiries

Contact us here for any general questions you may have that need answering. You can also check our frequently asked questions.

New customer enquiries

Mon - Fri: 8.30am – 6pm (AET)

Banking enquiries

Mon - Fri: 8am – 8pm
Sat & Sun 9am – 5pm (AET)

Lost / Stolen Cards: 24 hours / 7 days a week

Super and retirement enquiries

Mon - Fri: 8.30am – 7pm (AEST)

Insurance enquiries

Mon - Fri: 8.30am – 7pm (AEST)

Insurance cancellations inside super

Mon - Fri: 9am – 6pm (Sydney time)

Find out more about insurance cancellations inside super

Need some information about your AMP account?

 

Enquire online

Need to serve a legal document?

 

Click for details

Other contacts

Calling from overseas?

 Services Overseas phone
 Superannuation, Insurance & Investments  +61 2 8048 8162

Monday to Friday,
8.30am - 7pm (AET)
Corporate Superannuation

+61 2 8048 8189

Monday to Friday,
8.30am - 7pm (AET)



Superannuation, Insurance & Investments

 Services Phone Email or online Mail or fax
New customer enquiries

131 267

Monday to Friday,
8.30am - 7pm (AET)

askamp@amp.com.au

PO Box 300
Parramatta NSW 2124

Fax 1300 301 267

Existing customer enquiries

131 267

Monday to Friday,
8.30am - 7pm (AET)

askamp@amp.com.au

Online enquiry forms

PO Box 300
Parramatta NSW 2124

Fax 1300 301 267

AMP Super enquiries

131 267

Monday to Friday,
8.30am - 7pm (AET)

askamp@amp.com.au

PO Box 300
Parramatta NSW 2124

Fax 1300 301 267

Protecting Your Super (PYS) enquiries

1300 363 267

Monday to Friday 
8.30am – 7pm (AET)

   
North, Summit, Generations and iAccess enquiries

1800 667 841

Monday to Friday
8.30am - 7pm (AET)

north@amp.com.au

PO Box 2915
Melbourne VIC 3001

Fax 1800 071 329

Flexible Lifetime Investments customer enquiries

133 267

Monday to Friday,
8.30am - 5.30pm (AET)

trustinfo@amp.com.au

Reply paid 79281

Parramatta NSW 2124

Overseas

+61 2 8048 8162

Monday to Friday
8.30am - 7pm (AET)

 

You can mail or courier documents to:

Level 2, 2-12 Macquarie Street
Parramatta NSW 2150
Australia

(Unfortunately we are unable to accept documents in person)



Banking

Enquiry Phone Email or online Mail or fax
Banking  enquiries

13 30 30

Monday to Friday, 8am - 8pm (AET)

Saturday to Sunday, 9am - 5pm (AET)

info@ampbanking.com.au AMP Bank
Reply Paid 79702
Parramatta NSW 2124

Fax 1300 555 503 
Overseas

+61 2 8048 8249

Monday to Friday, 8am - 8pm (AET)

Saturday to Sunday, 9am - 5pm (AET)

 

AMP Bank
Locked Bag 5059
Parramatta NSW 2124
Australia

Fax +61 1300 780 137

Lost / stolen Access Card

13 30 30

+61 2 8048 8249 (if overseas)

Lost or stolen cards can be reported 
24 hours a day / 7 days a week

          
Cheque deposits
                  Bank@Post at particpating Australia Post outlets
or
AMP Bank
Level 3, 2-12 Macquarie St
Parramatta NSW 2150 
Service of legal
documents
for AMP Bank
    The Proper Officer
AMP Bank Limited
33 Alfred St
Sydney NSW 2000
BSB  939-200 
 Receiving international payments Our SWIFT/BIC code is AMPBAU2SRET. We do not have an IBAN number. 
Telegraphic Transfers

To receive a Telegraphic Transfer into your account, provide the other bank with your AMP Bank:

  • BSB Number (939-200)
  • Account number
  • Account name
  • SWIFT/BIC code AMPBAU2SRET

Please Note: We can only receive funds that have already been converted into Australian dollars.

To send a Telegraphic Transfer from your account, call us on 13 30 30.





Corporate Superannuation

Enquiry Phone Email or online Mail or fax
Corporate Super enquiries - CustomSuper product

1300 653 456

Monday to Friday,
8.30am - 7pm (AET)

customsuper@amp.com.au

Locked bag 5400
Parramatta NSW 1741

Fax 02 8837 7856

Corporate Super enquiries - SignatureSuper product

1300 366 019

Monday to Friday,
8.30am - 7pm (AET)

signaturesuper@amp.com.au

Locked bag 5043
Parramatta NSW 2124

Fax 02 9768 3111

Corporate super enquiries - SuperLeader product

1300 558 557

Monday to Friday 
8.30am – 7pm (AET)

superleader@amp.com.au

Locked bag 5095
Parramatta NSW 2124

Fax 1300 790 567

eSuper enquiries for employers

1800 802 266

Monday to Friday
8.30am - 5pm (AET)

eSuper@amp.com.au Locked bag 5400
Parramatta NSW 1741
Overseas

+61 2 8048 8189

Monday to Friday
8.30am - 7pm (AET)

 

Level 2, 2-12 Macquarie Street

Parramatta NSW 2150
Australia



SMSF

Enquiry Phone Email or online Mail or fax
General enquiries, SMSF establishment and transfer 1300 767 483   AMP SMSF Solutions
GPO Box 2717
Adelaide SA 5001
Existing customer enquiries 137 174 smsf_solutions@amp.com.au

Locked bag 5043
Parramatta NSW 2124

Fax 02 9768 3111



Technical enquiries

 Enquiry Phone  Email or online 
 My AMP technical difficulties

 1300 300 465

Monday to Friday, 8:30am to 7pm (AET)

ampeservices@amp.com.au 
Overseas +61 2 8048 8005  
AMP App technical difficulties

1300 657 801

Monday to Friday, 8:30am to 7pm (AET)

 
Reset your Bank Telepin password

13 30 30

Monday to Friday, 8:30am to 7pm (AET)

 



Contact Centre

From time to time, AMP may contact you in relation to offers or campaigns using the phone numbers below.
 
 Services Phone  Email  Mail
Caller ID  02 8364 6000
askamp@amp.com.au  PO Box 300 Parramatta NSW 2124
Caller ID 02 8364 6020
askamp@amp.com.au  PO Box 300 Parramatta NSW 2124
Caller ID 02 8364 6136
askamp@amp.com.au
PO Box 300 Parramatta NSW 2124
Caller ID 02 8364 6160
askamp@amp.com.au  PO Box 300 Parramatta NSW 2124
Caller ID 02 8364 6203
askamp@amp.com.au  PO Box 300 Parramatta NSW 2124
Caller ID 02 8364 6205
askamp@amp.com.au  PO Box 300 Parramatta NSW 2124
Caller ID 02 8364 6206 phoneadvice@amp.com.au 33 Herbert St, St Leonards NSW 2065
Caller ID 02 8364 6208
askamp@amp.com.au  PO Box 300 Parramatta NSW 2124
Caller ID 02 8364 6209
askamp@amp.com.au  PO Box 300 Parramatta NSW 2124
Caller ID 02 8364 6210
askamp@amp.com.au  PO Box 300 Parramatta NSW 2124
Caller ID 02 8364 6249
info@ampbanking.com.au
Locked Bag 5059 Parramatta NSW 2124
Caller ID 02 8364 6750
askamp@amp.com.au  PO Box 300 Parramatta NSW 2124
Caller ID  02 8364 6xxx
askamp@amp.com.au  PO Box 300 Parramatta NSW 2124
Caller ID 03 7007 6xxx
askamp@amp.com.au PO Box 300 Parramatta NSW 2124


All caller ID's in the range 02 8364 6000 - 02 8364 6999 and 03 7007 6000 - 03 7007 6999 are from AMP.

Complaint resolution

Important information

Products in the Super Directions Fund and the Wealth Personal Superannuation and Pension Fund are issued by N.M. Superannuation Proprietary Limited (N.M. Super) ABN 31 008 428 322 (trustee), which is part of the AMP group (AMP). Before deciding what’s right for you, it’s important to consider your particular circumstances and read the relevant Product Disclosure Statement or Terms and Conditions available from AMP at amp.com.au or by calling 131 267. Any advice and information provided is general in nature, hasn’t taken your circumstances into account, and is provided by AWM Services Pty Ltd ABN 15 139 353 496 (AWM Services), which is part of the AMP group (AMP). Read our Financial Services Guide for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you. All information on this website is subject to change without notice.

Products in the National Mutual Retirement Fund and NM Pro Super Fund are issued by N.M. Superannuation Proprietary Limited (N.M. Super) ABN 31 008 428 322 (trustee).
Products in the AMP Eligible Rollover Fund are issued by AMP Superannuation Limited ABN 31 008 414 104 (trustee).
Risk products are issued by AMP Life Limited ABN 84 079 300 379 (AMP Life), which is part of the AMP group (AMP). Before deciding what’s right for you, it’s important to consider your particular circumstances and read the relevant Product Disclosure Statement or Terms and Conditions available from AMP Life at amp.com.au or by calling 133 731. Any advice and information provided is general in nature, hasn’t taken your circumstances into account, and is provided by AMP Life Limited ABN 84 079 300 379 (AMP Life). Read our Financial Services Guide for information about our services, including the fees and other benefits that AMP Companies and their representatives may receive in relation to products and services provided to you. All information on this website is subject to change without notice.

Credit and deposit products are issued by AMP Bank Limited ABN 15 081 596 009, AFSL and Australian credit licence 234517. 

It’s important to consider your circumstances and read the relevant Product Disclosure Statement or Terms and Conditions before deciding what’s right for you. This information hasn’t taken your circumstances into account. Information including interest rates is subject to change without notice. Any application is subject to AMP Bank’s approval. Terms and conditions apply and are available at amp.com.au/bankterms or 13 30 30. Fees and charges may be payable.

This information is provided by AMP Bank Limited. Read our Financial Services Guide available at amp.com.au/fsg for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you. All information on this website is subject to change without notice.

AMP Bank is a member of the Australian Banking Association (ABA) and is committed to the standards in the Banking Code of Practice