For insurance, banking, super & other AMP products

General enquiries

Contact us here for any general questions you may have that need answering. You can also check our frequently asked questions.

New customer enquiries

Mon - Fri: 8.30am – 6pm (AET)

Banking enquiries

Mon - Fri: 8am – 8pm
Sat & Sun 9am – 5pm (AET)

Lost / Stolen Cards: 24 hours / 7 days a week

Super, Insurance, Retirement enquiries

Mon - Fri: 8.30am – 7pm (AEST)

Insurance cancellations inside super

Mon - Fri: 9am – 6pm (Sydney time)

Find out more about insurance cancellations inside super

Need some information about your AMP account?

 

Enquire online

Need to serve a legal document?

 

Click for details

Other contacts

Calling from overseas?

 Services Overseas phone
 Superannuation, Insurance & Investments  +61 2 8048 8162

Monday to Friday,
8.30am - 7pm (AET)
Corporate Superannuation

+61 2 8048 8189

Monday to Friday,
8.30am - 7pm (AET)



Superannuation, Insurance & Investments

 Services Phone Email or online Mail or fax
New customer enquiries

131 267

Monday to Friday,
8.30am - 7pm (AET)

askamp@amp.com.au

PO Box 300
Parramatta NSW 2124

Fax 1300 301 267

Existing customer enquiries

131 267

Monday to Friday,
8.30am - 7pm (AET)

askamp@amp.com.au

Online enquiry forms

PO Box 300
Parramatta NSW 2124

Fax 1300 301 267

Protecting Your Super (PYS) enquiries

1300 363 267

Monday to Friday 
8.30am – 7pm (AET)

   
North, Summit, Generations and iAccess enquiries

1800 667 841

Monday to Friday
8.30am - 7pm (AET)

north@amp.com.au

PO Box 2915
Melbourne VIC 3001

Fax 1800 071 329

Flexible Lifetime Investments customer enquiries

133 267

Monday to Friday,
8.30am - 5.30pm (AET)

trustinfo@amp.com.au

Reply paid 79281

Parramatta NSW 2124

Overseas

+61 2 8048 8162

Monday to Friday
8.30am - 7pm (AET)

 

You can mail or courier documents to:

Level 2, 2-12 Macquarie Street
Parramatta NSW 2150
Australia

(Unfortunately we are unable to accept documents in person)



Banking

Enquiry Phone Email or online Mail or fax
Banking  enquiries

13 30 30

Monday to Friday, 8am - 8pm (AET)

Saturday to Sunday, 9am - 5pm (AET)

info@ampbanking.com.au AMP Bank
Reply Paid 79702
Parramatta NSW 2124

Fax 1300 555 503 
Overseas

+61 2 8048 8249

Monday to Friday, 8am - 8pm (AET)

Saturday to Sunday, 9am - 5pm (AET)

 

AMP Bank
Locked Bag 5059
Parramatta NSW 2124
Australia

Fax +61 1300 780 137

Lost / stolen Access Card

13 30 30

+61 2 8048 8249 (if overseas)

Lost or stolen cards can be reported 
24 hours a day / 7 days a week

          
Cheque deposits
                  Bank@Post at particpating Australia Post outlets
or
AMP Bank
Level 3, 2-12 Macquarie St
Parramatta NSW 2150 
Service of legal
documents
for AMP Bank
    The Proper Officer
AMP Bank Limited
33 Alfred St
Sydney NSW 2000
BSB  939-200 
 Receiving international payments Our SWIFT/BIC code is AMPBAU2SRET. We do not have an IBAN number. 
Telegraphic Transfers

To receive a Telegraphic Transfer into your account, provide the other bank with your AMP Bank:

  • BSB Number (939-200)
  • Account number
  • Account name
  • SWIFT/BIC code AMPBAU2SRET

Please Note: We can only receive funds that have already been converted into Australian dollars.

To send a Telegraphic Transfer from your account, call us on 13 30 30.





Corporate Superannuation

Enquiry Phone Email or online Mail or fax
Corporate Super enquiries - CustomSuper product

1300 653 456

Monday to Friday,
8.30am - 7pm (AET)

customsuper@amp.com.au

Locked bag 5400
Parramatta NSW 1741

Fax 02 8837 7856

Corporate Super enquiries - SignatureSuper product

1300 366 019

Monday to Friday,
8.30am - 7pm (AET)

signaturesuper@amp.com.au

Locked bag 5043
Parramatta NSW 2124

Fax 02 9768 3111

Corporate super enquiries - SuperLeader product

1300 558 557

Monday to Friday 
8.30am – 7pm (AET)

superleader@amp.com.au

Locked bag 5095
Parramatta NSW 2124

Fax 1300 790 567

eSuper enquiries for employers

1800 802 266

Monday to Friday
8.30am - 5pm (AET)

eSuper@amp.com.au Locked bag 5400
Parramatta NSW 1741
Super Directions for Business 
Tailored Super
Simple Super

133 056

Monday to Friday,
8.30am - 7pm (AET)

askamp@amp.com.au Super Directions Fund
Customer Service Centre
PO Box 14669,
Melbourne VIC 8001
Overseas

+61 2 8048 8189

Monday to Friday
8.30am - 7pm (AET)

 

Level 2, 2-12 Macquarie Street

Parramatta NSW 2150
Australia



SMSF

Enquiry Phone Email or online Mail or fax
General enquiries, SMSF establishment and transfer 1300 767 483   AMP SMSF Solutions
GPO Box 2717
Adelaide SA 5001
Existing customer enquiries 137 174 smsf_solutions@amp.com.au

Locked bag 5043
Parramatta NSW 2124

Fax 02 9768 3111



Technical enquiries

 Enquiry Phone  Email or online 
 My AMP technical difficulties

 1300 300 465

Monday to Friday, 8am - 8pm (AET)

ampeservices@amp.com.au 
Overseas +61 2 8048 8005  
AMP App technical difficulties

1300 657 801

Monday to Friday, 8am - 8pm (AET)

 
Reset your BankNet password

13 30 30

Monday to Friday, 8am - 8pm (AET)
Saturday to Sunday, 9am - 5pm (AET)

 



Contact Centre

From time to time, AMP may contact you in relation to offers or campaigns using the phone numbers below.
 
 Services Phone  Email  Mail
Caller ID  02 8048 8000   askamp@amp.com.au  PO Box 300 Parramatta NSW 2124
Caller ID 02 8048 8203 askamp@amp.com.au  PO Box 300 Parramatta NSW 2124
Caller ID 02 8048 8629 info@ampbanking.com.au
Locked Bag 5059 Parramatta NSW 2124
Caller ID 02 8355 9658
askamp@amp.com.au  PO Box 300 Parramatta NSW 2124
Caller ID 02 8355 9693
askamp@amp.com.au  PO Box 300 Parramatta NSW 2124
Caller ID 02 8355 9699
askamp@amp.com.au  PO Box 300 Parramatta NSW 2124
Caller ID 02 9157 2706
askamp@amp.com.au  PO Box 300 Parramatta NSW 2124
Caller ID 03 6169 3956
askamp@amp.com.au  PO Box 300 Parramatta NSW 2124
Caller ID 03 8397 8630
askamp@amp.com.au  PO Box 300 Parramatta NSW 2124
Caller ID 03 8397 8631 askamp@amp.com.au  PO Box 300 Parramatta NSW 2124
Caller ID 03 9067 6756 askamp@amp.com.au  PO Box 300 Parramatta NSW 2124
Caller ID  07 3063 9856
askamp@amp.com.au  PO Box 300 Parramatta NSW 2124
Caller ID 08 6117 0356
askamp@amp.com.au PO Box 300 Parramatta NSW 2124
Caller ID 08 7477 7456
askamp@amp.com.au PO Box 300 Parramatta NSW 2124



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