General enquiries
Contact us here for any general questions you may have that need answering. You can also check our frequently asked questions.
For insurance, banking, super & other AMP products
New customer enquiries
Mon - Fri: 8.30am – 6pm (AET)
Banking enquiries
Mon - Fri: 8am – 8pm
Sat & Sun 9am – 5pm (AET)
Lost / Stolen Cards: 24 hours / 7 days a week
Super, Insurance, Retirement enquiries
Mon - Fri: 8.30am – 7pm (AEST)
Insurance cancellations inside super
Mon - Fri: 9am – 6pm (Sydney time)
Manage your account
Other contacts
Calling from overseas?
| Services | Overseas phone |
| Superannuation, Insurance & Investments | +61 2 8048 8162 Monday to Friday, 8.30am - 7pm (AET) |
| Corporate Superannuation | +61 2 8048 8189 Monday to Friday, |
Superannuation, Insurance & Investments
| Services | Phone | Email or online | Mail or fax |
| New customer enquiries | 131 267 Monday to Friday, |
askamp@amp.com.au | PO Box 300 Fax 1300 301 267 |
| Existing customer enquiries | 131 267 Monday to Friday, |
askamp@amp.com.au |
PO Box 300 Fax 1300 301 267 |
| Protecting Your Super (PYS) enquiries | 1300 363 267 Monday to Friday |
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| North, Summit, Generations and iAccess enquiries | 1800 667 841 Monday to Friday |
north@amp.com.au | PO Box 2915 Fax 1800 071 329 |
| Flexible Lifetime Investments customer enquiries | 133 267 Monday to Friday, |
trustinfo@amp.com.au | Reply paid 79281 Parramatta NSW 2124 |
| Overseas | +61 2 8048 8162 Monday to Friday |
You can mail or courier documents to: Level 2, 2-12 Macquarie Street (Unfortunately we are unable to accept documents in person) |
Banking
| Enquiry | Phone | Email or online | Mail or fax |
| Banking enquiries | 13 30 30 Monday to Friday, 8am - 8pm (AET) Saturday to Sunday, 9am - 5pm (AET) |
info@ampbanking.com.au | AMP Bank Reply Paid 79702 Parramatta NSW 2124 Fax 1300 555 503 |
| Overseas | +61 2 8048 8249 Monday to Friday, 8am - 8pm (AET) Saturday to Sunday, 9am - 5pm (AET) |
AMP Bank |
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| Lost / stolen Access Card | 13 30 30 +61 2 8048 8249 (if overseas) Lost or stolen cards can be reported |
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| Cheque deposits |
Bank@Post at particpating Australia Post outlets or AMP Bank Level 3, 2-12 Macquarie St Parramatta NSW 2150 |
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| Service of legal documents for AMP Bank |
The Proper Officer AMP Bank Limited 33 Alfred St Sydney NSW 2000 |
| BSB | 939-200 |
| Receiving international payments | Our SWIFT/BIC code is AMPBAU2SRET. We do not have an IBAN number. |
| Telegraphic Transfers | To receive a Telegraphic Transfer into your account, provide the other bank with your AMP Bank:
Please Note: We can only receive funds that have already been converted into Australian dollars. To send a Telegraphic Transfer from your account, call us on 13 30 30. |
Corporate Superannuation
| Enquiry | Phone | Email or online | Mail or fax |
| Corporate Super enquiries - CustomSuper product | 1300 653 456 Monday to Friday, |
customsuper@amp.com.au | Locked bag 5400 Fax 02 8837 7856 |
| Corporate Super enquiries - SignatureSuper product | 1300 366 019 Monday to Friday, |
signaturesuper@amp.com.au | Locked bag 5043 Fax 02 9768 3111 |
| Corporate super enquiries - SuperLeader product | 1300 558 557 Monday to Friday |
superleader@amp.com.au | Locked bag 5095 Fax 1300 790 567 |
| eSuper enquiries for employers | 1800 802 266 Monday to Friday |
eSuper@amp.com.au | Locked bag 5400 Parramatta NSW 1741 |
| Super Directions for Business Tailored Super Simple Super |
133 056 Monday to Friday, |
askamp@amp.com.au | Super Directions Fund Customer Service Centre PO Box 14669, Melbourne VIC 8001 |
| Overseas | +61 2 8048 8189 Monday to Friday |
Level 2, 2-12 Macquarie Street Parramatta NSW 2150 |
SMSF
| Enquiry | Phone | Email or online | Mail or fax |
| General enquiries, SMSF establishment and transfer | 1300 767 483 | AMP SMSF Solutions GPO Box 2717 Adelaide SA 5001 |
|
| Existing customer enquiries | 137 174 | smsf_solutions@amp.com.au | Locked bag 5043 Fax 02 9768 3111 |
Technical enquiries
| Enquiry | Phone | Email or online |
| My AMP technical difficulties | 1300 300 465 Monday to Friday, 8:30am to 7pm (AET) |
ampeservices@amp.com.au |
| Overseas | +61 2 8048 8005 | |
| AMP App technical difficulties | 1300 657 801 Monday to Friday, 8:30am to 7pm (AET) |
|
| Reset your Bank Telepin password | 13 30 30 Monday to Friday, 8:30am to 7pm (AET) |
Contact Centre
From time to time, AMP may contact you in relation to offers or campaigns using the phone numbers below.
| Services | Phone | ||
| Caller ID | 02 8048 8000 | askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8048 8203 | askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8048 8629 | info@ampbanking.com.au |
Locked Bag 5059 Parramatta NSW 2124 |
| Caller ID | 02 8355 9658 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8355 9693 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 8355 9699 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 02 9157 2706 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 03 6169 3956 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 03 8397 8630 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 03 8397 8631 | askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 03 9067 6756 | askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 07 3063 9856 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 08 6117 0356 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |
| Caller ID | 08 7477 7456 |
askamp@amp.com.au | PO Box 300 Parramatta NSW 2124 |