Getting in touch

  • Find out how we can help if you're facing financial hardship due to COVID-19
  • If you believe your My AMP account or card has been compromised, alert us immediately by calling 13 30 30
  • Early access to super - find out about eligibility, how to apply and things to consider
  • Log into My AMP – you can self-serve in many ways, such as checking your latest super balance, changing your address, or reviewing your investment option
  • Update your details using our online form

Complaint resolution

If you are unhappy with our products or service, we want to know about it. Find out how we can help resolve your complaint.

Learn more

Enquire online

Ask about super, banking, insurance and other AMP services

Enquire now

Track your request

Do you have your request number handy? Find out how your service request is progressing.

General enquiries
 

Super & retirement

Insurance held inside super

Including Death, Total & Permanent Disablement & Income Protection if you're a member of SignatureSuper

Super & retirement enquiries

Mon - Fri: 8.30am – 7pm (AEST)





Banking

Banking enquiries

Mon - Fri: 8am – 8pm (AEST)
Sat - Sun: 9am – 5pm (AEST)

Lost / Stolen Cards: 24 hours / 7 days a week

Need to serve a legal document?

Please be aware that we've noticed an increase in active scams

Other contacts

Calling from overseas?

 ServicesOverseas phone
Superannuation, Retirement & Investments +61 2 8048 8162

Monday - Friday: 8:30am to 7pm (AEST)

Corporate Superannuation

+61 2 8048 8189

Monday - Friday: 8am to 7pm (AEST)

Banking

+61 2 8048 8249

Mon - Fri: 8am – 8pm (AEST)
Sat - Sun: 9am – 5pm (AEST)

My AMP technical difficulties

+61 2 8048 8005

Monday - Friday: 8:30am to 7pm (AEST)
 



Superannuation, Retirement & Investments

 Services Phone Email or online Mail or fax
AMP Super & Retirement enquiries

131 267

Monday - Friday: 8:30am to 7pm (AEST)

askamp@amp.com.au

Online enquiry forms

PO Box 300
Parramatta NSW 2124

Fax 1300 301 267

Insurance inside SignatureSuper enquiries

131 267

Monday - Friday: 8:30am to 7pm (AEST)

askamp@amp.com.au  
AMP Investments client services 133 267
Monday - Friday 8.30am to 5.30pm (AEST)
ampinvestments@amp.com.au  
Flexible Lifetime Investments customer enquiries

133 267

Monday - Friday: 8:30am to 5:30pm (AEST)

trustinfo@amp.com.au

Reply paid 79281

Parramatta NSW 2124

North, MyNorth and iAccess enquiries

1800 667 841

Monday - Friday: 8:30am to 7pm (AEST)

north@amp.com.au  
Overseas calls

+61 2 8048 8162

Monday - Friday: 8:30am to 7pm (AEST)

 

You can mail or courier documents to:

Level 2, 2-12 Macquarie Street
Parramatta NSW 2150
Australia

(Unfortunately we are unable to accept documents in person)



Banking

Enquiry Phone Email or online Mail or fax
AMP Bank enquiries

13 30 30

Mon - Fri: 8am - 8pm (AEST)
Sat - Sun: 9am – 5pm (AEST)

info@ampbanking.com.au AMP Bank
Reply Paid 79702
Parramatta NSW 2124

Fax 1300 555 503 
AMP Home loan enquiries

13 30 30

Mon - Fri: 8am – 8pm (AEST)
Sat - Sun: 9am – 5pm (AEST)

info@ampbanking.com.au

AMP Bank
Reply Paid 79702
Parramatta NSW 2124

Fax 1300 555 503 

Overseas

+61 2 8048 8249

Mon - Fri: 8am – 8pm (AEST)
Sat - Sun: 9am – 5pm (AEST)

 

AMP Bank
Locked Bag 5059
Parramatta NSW 2124
Australia

Fax +61 1300 780 137

Lost / stolen Access Card

13 30 30

+61 2 8048 8249 (if overseas)

Lost or stolen cards can be reported 
24 hours a day / 7 days a week

          
AMP Bank payment and Term Deposit maturity requests

13 30 30

Mon - Fri: 8am – 8pm (AEST)
Sat - Sun: 9am – 5pm (AEST)

AMPBankPayments@amp.com.au

AMP Bank
Reply Paid 79702
Parramatta NSW 2124

Fax 1300 555 503

Cheque deposits
                  Bank@Post at participating Australia Post outlets
or
AMP Bank
Level 2, 2-12 Macquarie St
Parramatta NSW 2150 
Service of legal
documents
for AMP Bank
    The Proper Officer
AMP Bank Limited
Level 29, 50 Bridge Street
Sydney NSW 2000
BSB  939-200 
Receiving international payments Our SWIFT/BIC code is AMPBAU2SRET. We do not have an IBAN number. 
Telegraphic Transfers

To receive a Telegraphic Transfer into your account, provide the other bank with your AMP Bank:

  • BSB Number (939-200)
  • Account number
  • Account name
  • SWIFT/BIC code AMPBAU2SRET

Please Note: We can only receive funds that have already been converted into Australian dollars.

To send a Telegraphic Transfer from your account, call us on 13 30 30.


AMP Bank's Address:
Level 2, 2-12 Macquarie street, Parramatta NSW 2124

Corporate Superannuation

Enquiry Phone Email or online Mail or fax
Corporate Super enquiries

1300 366 019

Monday - Friday: 8am to 7pm (AEST)

askamp@amp.com.au

Locked bag 5043
Parramatta NSW 2124

Fax 02 9768 3111

eSuper enquiries for employers

1800 802 266

Monday - Friday: 9am to 5pm (AEST)

eSuper@amp.com.au Locked bag 5400
Parramatta NSW 1741
Overseas

+61 2 8048 8189

Monday - Friday: 8am to 7pm (AEST)

 

Level 2, 2-12 Macquarie Street

Parramatta NSW 2150
Australia



SMSF

Enquiry Phone Email or online Mail or fax
General enquiries, SMSF establishment and transfer 137 174
ampsmsf@superfundadmin.com.au AMP SMSF Solutions
GPO Box 2717
Adelaide SA 5001



Technical enquiries

 Enquiry Phone  Email or online 
 My AMP technical difficulties

1300 300 465

Monday - Friday: 8:30am to 7pm (AEST)

ampeservices@amp.com.au 
Overseas +61 2 8048 8005  
AMP App technical difficulties

1300 657 801

Monday - Friday: 8:30am to 7pm (AEST)

 
Reset your Bank Telepin password

13 30 30

Monday - Friday: 8am to 8pm (AEST)
Saturday - Sunday: 9am to 5pm (AEST)

 



Contact Centre

From time to time, AMP may contact you in relation to offers or campaigns using the phone numbers below.
 
 Services Phone  Email  Mail
Caller ID 02 8364 6761 info@ampbanking.com.au PO Box 300 Parramatta NSW 2124
Caller ID  02 8364 6000
askamp@amp.com.au  PO Box 300 Parramatta NSW 2124
Caller ID 02 8364 6020
askamp@amp.com.au  PO Box 300 Parramatta NSW 2124
Caller ID 02 8364 6136
askamp@amp.com.au
PO Box 300 Parramatta NSW 2124
Caller ID 02 8364 6160
askamp@amp.com.au  PO Box 300 Parramatta NSW 2124
Caller ID 02 8364 6203
askamp@amp.com.au  PO Box 300 Parramatta NSW 2124
Caller ID 02 8364 6205
askamp@amp.com.au  PO Box 300 Parramatta NSW 2124
Caller ID 02 8364 6208
askamp@amp.com.au  PO Box 300 Parramatta NSW 2124
Caller ID 02 8364 6209
askamp@amp.com.au  PO Box 300 Parramatta NSW 2124
Caller ID 02 8364 6210
askamp@amp.com.au  PO Box 300 Parramatta NSW 2124
Caller ID 02 8364 6249
info@ampbanking.com.au
Locked Bag 5059 Parramatta NSW 2124
Caller ID 02 8364 6750
askamp@amp.com.au  PO Box 300 Parramatta NSW 2124
Caller ID 02 8364 6759 askamp@amp.com.au PO Box 300 Parramatta NSW 2124
Caller ID  02 8364 6xxx
askamp@amp.com.au  PO Box 300 Parramatta NSW 2124
Caller ID 03 7007 6xxx
askamp@amp.com.au PO Box 300 Parramatta NSW 2124


All caller ID's in the range 02 8364 6000 - 02 8364 6999 and 03 7007 6000 - 03 7007 6999 are from AMP.

The AMP Customer Advocate

The AMP Customer Advocate is here to help AMP hear, understand and treat its customers fairly. The AMP Customer Advocate provides guidance to AMP’s complaint teams and businesses to help AMP put fair decision-making at the centre of its products, systems and processes.

Find out more

Important information

Products in the AMP Super Fund and the Wealth Personal Superannuation and Pension Fund are issued by N.M. Superannuation Proprietary Limited (N.M. Super) ABN 31 008 428 322 (trustee), which is part of the AMP group (AMP). Before deciding what’s right for you, it’s important to consider your particular circumstances and read the relevant Product Disclosure Statement, Target Market Determination or Terms and Conditions available from AMP at amp.com.au or by calling 131 267. Read AMP’s Financial Services Guide for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you.

Any advice and information provided is general in nature, hasn’t taken your circumstances into account, and is provided by AWM Services Pty Ltd ABN 15 139 353 496 (AWM Services), which is part of the AMP group (AMP). All information on this website is subject to change without notice.

ipac Asset Management Limited (ipac) is the issuer of Flexible Lifetime – Investments. Flexible Lifetime is a registered trademark of AMP Limited.

Credit and deposit products are issued by AMP Bank Limited ABN 15 081 596 009, AFSL and Australian credit licence 234517. 

It’s important to consider your circumstances and read the relevant Product Disclosure Statement or Terms and Conditions before deciding what’s right for you. This information hasn’t taken your circumstances into account. Information including interest rates is subject to change without notice. Any application is subject to AMP Bank’s approval. Terms and conditions apply and are available at amp.com.au/bankterms or 13 30 30. Fees and charges may be payable.

This information is provided by AMP Bank Limited. Read our Financial Services Guide available at amp.com.au/fsg for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you.

All information on this website is subject to change without notice.

AMP Bank is a member of the Australian Banking Association (ABA) and is committed to the standards in the Banking Code of Practice