Security alerts

Protect your online banking

We have security measures in place to safeguard your money, because we are committed to providing you with a secure banking experience. When we come across any hoaxes or scams that target customers, we will raise them to your attention.

To practise safe browsing behaviour, please remember: 

  • We will never send you an email containing a link to My AMP.
  • We will never ask you for your passwords or full TelePIN.
  • When accessing My AMP, always open a new browser window and type amp.com.au.

Below are our recent security alerts.

 

If you believe your online banking has been compromised, alert us immediately:

13 30 30

Monday to Friday
8am – 8pm (AEST)
Saturday and Sunday
9am – 5pm (AEST)

2 August 2016

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Avoid tax scams

Scammers are using personal information they find online to try and convince you they are from The Australian Taxation Office (ATO). They may phone or email and ask for payment for an 'unpaid debt' via wire money transfer, credit card, direct debit cards or even iTunes cards. The call may look like it is coming from a local phone number but the scammer is using a voice over internet protocol (VOIP) phone number disguising the fact that they are actually calling from overseas. 

While the ATO makes outbound calls to taxpayers, they have indicated they:

  • would never cold call you about a debt
  • would never threaten jail or arrest
  • would never behave in an aggressive manner
  • would never request the payment of a tax debt via gift or pre-paid cards such as iTunes and Visa cards
  • would never ask for direct credit to be paid to a personal bank account

If you receive an unexpected email or phone call from the 'ATO' claiming that you are entitled to a refund, that you owe money or asking you to confirm, update or disclose confidential details like your tax file number (TFN), press 'delete' or hang up. Verify the caller or sender by contacting the ATO on its official contact number 1800 008 540.

The ATO has also advised that you should never share your TFN, myGOV or bank account details on social media. Furthermore, do not write your TFN on your resume - only provide it to an employer after you have started your job. If using a tax agent, you can make sure they are registered by checking at www.tpb.gov.au/onlineregister.

If you think you have provided your account details to a scammer, contact us on 13 30 30 immediately.

The Australian Competition and Consumer Commission (ACCC) has warned businesses to watch out for scam emails claiming to be from them.

Several businesses have reported receiving bogus requests from the ACCC to respond to a complaint that has been made about their business or seek payment for an infringement notice for breach of copyright.

Both scams encourage the recipient to find out more by clicking on a link disguised as a .pdf file. In the first scam, the embedded link is actually a .zip file that will download malware on to your computer or device.

The ACCC advises:

  • Do not click on any suspiciou links in email and check the sender's address very carefully. If you think it is a scam, delete the email.
  • Ensure your business has up-to-date virus protection and firewall software installed.
  • Regulary back-up your computer's data on a separate hard drive. If you computer is infected by malware or ransomware you can restore the factory settings and re-install your software and data.

Malicious software targeting Android devices

AMP is aware of media reports relating to malicious software currently targeting Android phones.

We can confirm that this particular malware does not impact AMP. We however advise AMP customers using Android devices to be vigilant and only download and update apps from legitimate app stores (e.g. Google Play).

The most likely way to get malware on android devices is by installing software from sources other than the official Android Google Play app store.
 

Mistaken internet payments

When making payments online, please take extra care when entering or selecting the information about the account you are transferring funds to. If you make a mistake we may not always be able to recover the funds for you.  

A mistaken internet payment can occur if you make a payment to the wrong account by mistake or if you enter the wrong BSB and account number when adding bank account details.  You should double-check that you have selected the correct account before confirming the transaction.   

More information on mistaken internet payments can be found in our Account Access and Operating Terms and Conditions.

Report a mistaken internet payment to us as soon as possible by calling us on 13 30 30.

Don’t let fake sellers ruin Christmas

Scamwatch issued a media release today warning Christmas shoppers to be cautious when looking online for gifts. They indicated that they experience an increase in reports of fake online sellers during the festive season.

Scammers are using designer labels to trick consumers who are looking online to find a cheaper price. They set up fake websites that look just like genuine online stores, copying websites of legitimate companies and designer labels. They may even pretend to be Australian based by using a ‘.com.au’ domain.

Scamwatch shared that the biggest tip-off that a website is a scam is by the way they ask for payment. Scammers often ask you to pay by wire transfer, pre-loaded debit cards or even bitcoins. These payment methods are not secure and are rarely used by legitimate retailers. If you send your money this way, it’s just like sending cash – you’re unlikely to receive the goods or get your money back.

Online shopping tips:

  • When shopping online, find out exactly who you are dealing with. If it is an Australian company, you are generally in a better position to sort out the problem if something goes wrong.
  • Check for external user reviews about the website. If someone has had a bad experience they are likely to have written about it somewhere.
  • Never send money or give credit card or online account details to anyone you don’t know or trust.
  • When making online payments, only pay for items using a secure payment service—look for a URL starting with ‘https’ and a closed padlock symbol, or a payment provider such as PayPal.
  • Avoid any arrangement that asks for up-front payment via money order, wire transfer, international funds transfer, pre-loaded card or electronic currency. It is rare to recover money sent this way.
  • Think twice before using virtual currencies such as bitcoin—they do not have the same protections as other transaction methods so you can’t get your money back once you send it.
  • Check the website's refund or returns policy, and if there is a complaint or dispute handling processes in case something goes wrong.
  • Consider using an 'escrow' service if you're buying from an online auction. Escrow services will only release your payment to the trader or seller when you've confirmed that the product has arrived and is what you paid for. Only use a reputable escrow service—online auction sites may provide a list of recommended providers.
  • When buying from an online classifieds website, only pay when you have physically inspected or received the goods. If you have any doubts about the product or the person selling it, don’t go ahead with the deal.

The Australian Securities and Investments Commission(ASIC) warns Australian borrowers about online lending scams

ASIC issued a media release today, warning borrowers about scammers who appear to be operating from overseas though have impersonated genuine Australian companies.

After making an online loan enquiry the victim is contacted by the scammer advising they qualify for a loan and issued with fake loan contracts. The scammers may also request insurance or fees be paid prior to providing the loan however even after payment, proceeds of the loan are not received.

Borrowers also put themselves at risk of potential identity theft when giving out personal information to parties they don't know or can't contact through publicly available contact details.

Online scam prevention tips:

  • Only deal with reptuable online institutions.
  • Ensure you can locate the institution and contact numbers from publicly available information such as searching for the company via your web browser or phone book.
  • Do your background checks, but be aware that scammers can pretend to be a licensed credit provider located in Australia. If there is anything you are unsure of, contact ASIC on 1300 300 630.
  • Be very suspicious of any requests for upfront payment, even if making a deposit into an Australian bank account.
 

My AMP is ours.

Many of you will have noticed that we have been talking about combining BankNet and My Portfolio into a single online secure site. 

Today we launched this new online secure site - My AMP.

You can use your existing log in details from either BankNet or My Portfolio to access the site. For now, both BankNet and My Portfolio are also available, but they will be closing down soon leaving My AMP as our single online secure site.

Please only use our website www.amp.com.au to access internet banking from the Login button and never use links in emails - as they won't be from us. We will never email a link to Internet Banking asking you to log in or provide other personal details such as your user name or passwords.

BankNet login screen – 18 February 2015

Some AMP Customers have encountered a fraudulent BankNet login screen. They have accessed it using our website as normal but suspected malware on their computer has redirected them to a fraudulent site which instead of asking for their Customer Number and Password, is asking for the Security Code which they received on their mobile phone.

If you receive a log in page asking for a Security Code, please call our Contact Centre immediately on 13 30 30 to have your BankNet password reset.

Phishing email – 11 June 2014

A number of AMP customers may have recently received a phishing email purporting to be from AMP, advising customers that their AMP account profile will expire today (see an example on the right). It then asks the customer to access a link from the email. The link visually looks like it is an AMP link, but it is not.

Do not click on the link or enter any details, as the information is being collected for misuse.

If you have entered your details, please call our Contact Centre immediately on 13 30 30 to have your BankNet password reset.

Phishing email – 10 June 2014

A number of AMP customers may have recently received a phishing email purporting to be from AMP Banking, advising customers that their profile is inactive and that their account will be temporarily blocked (see an example on the right). It then asks the customer to login through a link provided in the email. The link visually looks like it is an AMP link, but it is not.

Do not click on the link or enter any details, as the information is being collected for misuse.

If you have entered your details, please call our Contact Centre immediately on 13 30 30 to have your BankNet password reset.

AMP websites unaffected by 'Heartbleed' security vulnerability – 15 April 2014

A number of customers have contacted us to check if they were safe from the Heartbleed (heartbleed.com) security vulnerability. The AMP websites were unaffected by this issue, as they do not use, and haven't previously used, the vulnerable software.

You can rest assured that your AMP account data has not been exposed by this issue.

Phishing email – 18 February 2014

A number of AMP customers may have recently received a phishing email purporting to be from AMP, advising customers that their AMP Banking profile has been reset (see an example on the right). It then asks the customer to logon below, if they did not authorise the request. The link visually looks like it is an AMP link, but it is not.

Do not click on the link or enter any details, as the information is being collected for misuse.

If you have entered your details, please call our Contact Centre immediately on 13 30 30 to have your BankNet password reset.

Phishing email – 10 February 2014

A number of AMP customers may have recently received a phishing email purporting to be from AMP, advising customers that their AMP Banking profile has been reset (see an example on the right). It then asks the customer to logon below, if they did not authorise the request. The link visually looks like it is an AMP link, but it is not.

Do not click on the link or enter any details, as the information is being collected for misuse.

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Important information

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It’s important to consider your particular circumstances and read the relevant Product Disclosure Statement or Terms and Conditions before deciding what’s right for you. This information hasn’t taken your circumstances into account.

This information is provided by AMP Bank Limited. Read our Financial Services Guide for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you. All information on this website is subject to change without notice.

The credit provider and bank product issuer is AMP Bank Limited, Australian Credit Licence 234517.