It’s time to make managing your money effortless with My AMP

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Introducing a new way to manage your AMP accounts online

My AMP is the new way to manage your super, investments, insurance and banking online all within one secure site. My AMP provides you with the up-to-date information you need to stay in control of your accounts at any time, day or night. And it makes managing your finances easier than ever before.

View

See all your super, investments, insurance and banking within the one secure site. You can even add your accounts outside AMP – which means you can keep track of all your finances in one place.

Access

Keep an eye on your finances and manage your accounts anytime, anywhere from your mobile, tablet or desktop. Check your insurance cover, access statements and generate personalised reports.

Control

Track how your super is performing, update your personal details and nominate beneficiaries in just a few steps. For more control you can even manage your contributions and change your investment mix.

Try My AMP today

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Manage your accounts anytime, anywhere.

My AMP lets you keep an eye on your finances and manage your accounts anytime, anywhere from your mobile, tablet or desktop. You can:

  • See up-to-date account balances for your super and investments
  • Access statements and generate personalised reports
  • Update your personal details in seconds
  • Manage your contributions, nominate beneficiaries and change your investment mix.

Discover the My AMP app

  1. Download the My AMP app from your provider app store
  2. Choose a four digit PIN
  3. Enter your My AMP login and password information.  If you are not already registered, you just need your account number to get started.

 

 

Frequently asked questions

I have never registered for My Portfolio or BankNet. How do I access my account online?

You can easily register for My AMP at amp.com.au to start accessing your accounts. You will need an AMP account, member or plan number (see your welcome letter or member statement). If you’re an AMP Bank customer, please have your mobile phone handy as we will send you a security code.

For CustomSuper®, SignatureSuper® and SuperLeader® customers, please enter your member number (you can find this on your welcome letter).

For customers with a plan number AND an account number (e.g. Simple Super, Tailored Super and Super Directions for Business), you must enter them both in the following format: [Plan number],[Account number]

For investment products you will need to use the following format for your policy number: 1234,567/8

Please note there is a comma separating the two numbers and no space.

How will I login to My AMP?

You will login to My AMP using your existing My Portfolio or BankNet username and password.  You will then be able to bring in your other AMP accounts (if you have them) and choose whether to continue using your current My Portfolio or BankNet username, or create a new one.

If you are an authorised signatory to other AMP personal, business or trust accounts, please ensure you first login using your personal username and password (not other AMP logins) – you will then be presented the option to consolidate these accounts.

If you have the same username for both My Portfolio and BankNet, please use your BankNet password to ensure your Bank products appear in My AMP.

I don’t have a mobile phone to complete my registration or make changes to my online banking.  What do I do?

Please call AMP Bank on 13 30 30 if any of the following apply to you:

  • I don’t have access to my mobile phone to receive a security code.
  • I don’t own a mobile phone.
  • I need to register a new security mobile number.

Please note that unfortunately we can only send security codes to Australian mobile numbers registered with AMP Bank.  

I am registered for My Portfolio or BankNet and have tried to log in to My AMP but it says my username or password is not valid. What do I do?

You can use either your My Portfolio or BankNet username and password to login to My AMP.

If you have forgotten your username or password, you can click ‘Forgot your username or password’ in the login box to reset online. Alternatively you can call AMP on 1300 657 801 or +61 2 8048 8238 to set your password.

If you haven’t used My Portfolio or BankNet since October 2013, you will need to register again to use My AMP.  You can register at amp.com.au to access your online account.

How do I unlock my account?

If you have locked your account due to three incorrect password attempts, click on ‘Forgot your username or password’ in the login box to reset your account.  Alternatively you can call AMP on 1300 657 801 or +61 2 8048 8238 to unlock your account.

How will I know this isn’t a phishing attempt?

We will never email you a link to login to the My AMP secure site or request your username or password via an email. When we launch My AMP you will be able to login via amp.com.au.

Can I continue to use My Portfolio or BankNet now that My AMP has launched?

Now that we have launched My AMP, we have removed access to My Portfolio and BankNet.  You can now access and manage all your AMP banking and wealth accounts via the single My AMP login.  

All BankNet and My Portfolio functionality is available on My AMP via a completely new, intuitive experience.  We encourage you to watch the video above which introduces the key functions of My AMP.

If I already have access to other accounts on BankNet as an authorised signatory, will they still be visible on My AMP?

When you first login to My AMP we will recognise if you have access to any other personal, business or trust accounts. 

Please ensure you first login using your personal username and password (not other AMP logins) – you will then be presented the option to consolidate these accounts under the single login.

If you combine your logins, you will be able to switch between your accounts via the tabs on the top right-hand toolbar.  

I currently have visibility of my spouse’s super and banking. Will I continue to have access on My AMP?

If you are linked to someone else’s wealth account today, you will continue to have visibility in My AMP.  You can manage your linked accounts online by clicking on the profile button (person icon) at the top right-hand corner of the secure site.

If you are an authorised signatory to someone else’s bank account, you will continue to have full visibility and transactional rights on their account in My AMP.  You can toggle between the accounts via the account tab at the top right-hand corner of the My AMP secure site.

How do I give my spouse visibility of my account/s?

Bank customers will need to complete and return a Third Party Access Form to grant full visibility and transactional rights to someone else (an authorised signatory on a personal, business or trust account).  If the person being given access is not an existing AMP customer, they will need to complete and return the Identification Verification Form.

Once access is granted, a customer can toggle between the accounts via the account tab at the top right-hand corner of the My AMP secure site.

For wealth customers you can manage linked portfolios online by clicking on the profile button (person icon) at the top right-hand corner of the secure site.  Both parties will need to approve the request online before access is granted.

I can’t see my New Zealand accounts in My AMP – how do I add them?

For a short period your New Zealand AMP products will not be available in My AMP.  We hope to have this service restored soon.  In the meantime please log in via amp.co.nz to access your New Zealand AMP accounts. If you have forgotten your username or password, you can retrieve these via the login page.

What browsers can I use to access My AMP?

Browsers supported include: Chrome, Firefox, Safari and Internet Explorer 9, 10 and 11.

Will I still be able to do everything I currently do on My Portfolio and BankNet?

Everything you can do today on My Portfolio and BankNet will continue to be available on My AMP, except for two BankNet functions:

  • Ordering a bank cheque
  • Stopping a cheque

If you need to order or stop a bank cheque, please call AMP Bank on 13 30 30 Monday to Friday 8am – 8pm, or Saturday and Sunday 9am – 5pm (AEST).

I am in the middle of consolidating my super. Will the changeover to My AMP affect this process?

The changeover to My AMP will have no impact on your super consolidation process.  You will continue to receive notifications updating you on the progress of your consolidation via My AMP.

Will my North and SMSF products sit on My AMP?

You will be able to view and track your North products  on My AMP as you do in My Portfolio today; however you will need to login to North Online to manage them (for example changing your investment mix).

You will continue to view and manage your SMSF accounts via the AMP SMSF Solutions site on amp.com.au.

Will I notice a change to my online banking?

We have improved the way we show your external account list and BPAY biller list.  External accounts that are no longer being used have been removed to make it easier to navigate through the list.

External accounts and BPAY billers can be added online with the added assurance of using a security code which we send to your mobile phone.

I have logged in using my My Portfolio username and password but I can’t see my banking accounts. How do I add them?

If you haven’t set up online banking before, you will need to register by calling AMP Bank on 13 30 30.  Once you are set up, your bank accounts will appear in My AMP.

If you have already registered for online banking but your accounts aren’t appearing in My AMP, please call AMP on 1300 657 801 or +61 2 8048 8238 to investigate this further.

Where do I find secure messaging in My AMP?

You can contact AMP Bank via a secure message by clicking on ‘Banking’ in the left hand menu of My AMP and selecting ‘Send AMP a secure message’.  Simply fill out the form and we will be in touch shortly.

 

I only use the AMP app. What are the benefits of using My AMP on my mobile or tablet?

Although our mobile and tablet apps already combine your banking and wealth accounts, we are aligning the registration process and dashboard to be consistent across all devices.

If you are already using the app, you won’t be required to re-register for the app however you will need to download the update from the app store to see the new dashboard.  You will continue to access your apps using your existing four digit pin.

I use my app for banking but haven’t registered my super account.  If I enrol in My AMP will that consolidate all my accounts on my app too?

If you log into My AMP on your PC or in your mobile or tablet browser, you will be able to see a consolidated view of your accounts.

If you don’t log into My AMP, you can still add My Portfolio or BankNet credentials via the Notifications and Settings option in the app menu as per today so you can see both your wealth and banking in your app.

If you log into My AMP or manually enter your credentials into the app, you will still be required to update your app from the app store before you can see the new dashboard.

I don’t currently have the apps – how do I register?

The mobile and tablet app registration process is now a simple three step process:

  1. Download the My AMP app from the app store
  2. Open app and create a four digit pin – this will be your app login once set up
  3. There will be a single enrolment page asking you to enter your AMP username and password
    • If you have enrolled in My AMP, enter your new single My AMP login username and password
    • If you haven’t enrolled in My AMP, enter your existing My Portfolio or BankNet username and password
    • The app will recognise if you have other credentials (e.g. My Portfolio or BankNet not already entered) and ask you to enter these credentials. You may skip this step if you wish.

           You will now be able to view the new My AMP dashboard.

Try My AMP today

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