We're here to help
Get in touch with us if you're experiencing financial difficulty. We'll take the time to listen, understand your situation and do our best to help.
I need help with...
Financial difficulty or hardship
Money problems can be stressful, and people sometimes put off taking steps to resolve them. If you can relate to some of the signs of financial stress below, find out how you can get things back on track.
Signs of financial stress
- Not enough money for food and basic needs
- No money set aside for emergencies
- Going without medical treatment due to cost
- Late payment of bills, rent or mortgage
- Relying on wage advance (pay day) loans
- Unable to meet buy now pay later, credit card or personal loan repayments
- Avoiding talking to family, partner or friends about money
Extra support when you need it
We understand there are times when everyone needs a little extra support. AMP is committed to providing extra care to our customers when they need it. If you’re going through a difficult time, we’ll treat you with sensitivity, respect and compassion.
Life changes & challenges
We can provide the support you need for those big life moments like getting married, separation or divorce, becoming a carer or parent, losing a loved one, estate planning or losing your job.
Learn more
Physical & mental health
If you’re experiencing physical or mental illness or an injury, we’ll support you through this challenging time.
Domestic & family violence
If you or a loved one is suffering through physical, emotional or financial abuse, help is available.
Natural disasters
Whether it’s a bushfire, flood, cyclone, earthquake or drought, natural disasters can have a significant impact on your life, including your finances.
Inclusion and diversity
Everyone deserves access to financial services. Find out how we support the needs of people with disabilities, Aboriginal and Torres Strait Islander people, non-English speakers, seniors and those living in rural and regional areas.
Build your money skills now for a better financial future
Start by reading up on key financial topics like budgeting, saving, investment and managing debt. Then gradually build your knowledge and skills. This will help you make informed decisions and manage your money with confidence.
Further help & resources
Our financial support directory includes product help, calculators and a list of community and government organisations that can provide relevant support for your situation.
Banking & Home loans
Monday to Friday 9am - 5pm (Sydney time)
Super, Insurance & Retirement
Monday to Friday 8.30am – 7pm (Sydney time)
Important information
Products in the AMP Super Fund and the Wealth Personal Superannuation and Pension Fund are issued by N.M. Superannuation Proprietary Limited (N.M. Super) ABN 31 008 428 322 (trustee), which is part of the AMP group (AMP).
All banking products are issued by AMP Bank Limited ABN 15 081 596 009, AFSL and Australian credit licence 234517.
Any advice and information provided is general in nature, hasn’t taken your circumstances into account, and is provided by AWM Services Pty Ltd ABN 15 139 353 496 (AWM Services), which is part of AMP.
Before deciding what’s right for you, it’s important to consider your particular circumstances and read the relevant Product Disclosure Statement, Target Market Determination or Terms and Conditions available from AMP at amp.com.au.
Read our Financial Services Guide available at amp.com.au/fsg for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you.
All information on this website is subject to change without notice.
AMP Bank is a member of the Australian Banking Association (ABA) and is committed to the standards in the Banking Code of Practice.