Here's what we'll do

Whatever your difficulty, we’re committed to treating you with sensitivity, compassion and respect, and will do what we can to help you get the support you need.

This help is available to anyone with an AMP product including home loans, superannuation, banking, pensions and more. Some of the support we offer is specific to certain products, eg home loan support available for AMP Bank home loan customers.

Find the support you need

Physical & mental health

Whether you’re feeling vulnerable with a physical or mental illness, or you have cognitive impairment.

Support available

Life changes

Perhaps it’s divorce, grief, changes to circumstances or becoming a carer for a loved one.

Support available

Financially vulnerable

If you’re struggling with high debt, low income, a low understanding of finances or elder financial abuse.

Support available

Part of a diverse community

Supporting non-English speakers, people of Aboriginal or Torres Strait Islander descent or living remotely.

Support available

Family and domestic violence

Including physical, emotional or economic abuse as well as threatening, coercive or controlling behaviour.

Support available

Other information that may help

Here’s a list of other information and support that may help you too.

How we'll help with accessible banking

Learn more

How to manage your bank account online

Learn more

Tips for getting the most out of your home loan

Learn more

How to avoid online abuse, scams and fraud

Learn more

Access AMP's online services

Learn more

Different ways to access financial advice

Learn more

Understanding insurance inside super

Learn more

Access the ABA's financial assistance hub

Learn more

Get in touch


9am - 5pm, Monday to Friday (Sydney time)


Super & retirement enquiries

Mon - Fri: 8.30am – 7pm (AEST)

Are you a bank client and looking for help during financial hard times?

Understand what information do you need depending on your loan and particular circumstances.

Support outside AMP 

National mental health support networks

 Name Website  Phone
Beyond Blue
1300 22 4636
Lifeline Australia 13 11 14
Suicide Call Back Service
1300 659 467
Mental Health Line (NSW)
1800 011 511
Kids Help Line
1800 551 800
Mensline Australia
1300 78 99 78
1300 845 745