Here's what we'll do
Whatever your difficulty, we’re committed to treating you with sensitivity, compassion and respect, and will do what we can to help you get the support you need.
This help is available to anyone with an AMP product including home loans, superannuation, banking, pensions and more. Some of the support we offer is specific to certain products, eg home loan support available for AMP Bank home loan customers.
Find the support you need
COVID-19
If you’re struggling because of COVID-19, perhaps with your income, family, mental health or lifestyle.
Life changes
Perhaps it’s divorce, grief, changes to circumstances or becoming a carer for a loved one.
Physical & mental health
Whether you’re feeling vulnerable with a physical or mental illness, or you have cognitive impairment.
Family and domestic violence
Including physical, emotional or economic abuse as well as threatening, coercive or controlling behaviour.
Financially vulnerable
If you’re struggling with high debt, low income, a low understanding of finances or elder financial abuse.
Part of a diverse community
Supporting non-English speakers, people of Aboriginal or Torres Strait Islander descent or living remotely.
Other information that may help
Here’s a list of other information and support that may help you too.
Get in touch
Banking
9am - 5pm, Monday to Friday (Sydney time)
- General hardship - home loans
- Accessible banking
Super & retirement enquiries
Mon - Fri: 8.30am – 7pm (AEST)
- Understanding insurance inside super
- Accessing your super early
Are you a bank client and looking for help during financial hard times?
Understand what information do you need depending on your loan and particular circumstances.
Support outside AMP
National mental health support networks
| Name | Website | Phone |
| Beyond Blue | www.beyondblue.org.au |
1300 22 4636 |
| Lifeline Australia | www.lifeline.org.au | 13 11 14 |
| Suicide Call Back Service | www.suicidecallbackservice.org.au |
1300 659 467 |
| Mental Health Line (NSW) |
www.health.nsw.gov.au/mentalhealth/Pages/mental-health-line.aspx |
1800 011 511 |
| Kids Help Line | www.kidshelpline.com.au |
1800 551 800 |
| Mensline Australia |
www.mensline.org.au |
1300 78 99 78 |
| GriefLine |
www.griefline.org.au |
1300 845 745 |