Availability of payments services to individuals & businesses provided by AMP Bank*

Selected Services: Q3 2021

  Payment service
  Withdraw/ deposit cash at an ATM1 Transact over-the-counter in a branch
 
Make card payments (cardholders) Accept card payments (businesses)2
 
Access accounts using online banking (web browser or mobile device app)
 
Make/ receive account transfers – fast payments
 
Make/ receive account transfers – next business day
Service availability %  NA 
NA  100%
NA 99.59% NA
100%
Significant outages due to problems at AMP Bank (in hours: minutes) 00:00
08:56 00:00
Significant outages due to problems at system-wide infrastructure or natural disasters (in hours: minutes) 00:00
00:00
00:00


1
 'Withdraw/deposit cash at an ATM' relates to AMP Bank branded ATMs.  AMP Bank does not have branded ATMs.

2 'Accept card payments (businesses)' and "Make/receive account transfers - fast payments" are payment services that AMP Bank does not offer

Description of services and metrics

 

Service availability %

The actual amount of time that the service is not experiencing a significant outage, as a proportion of the amount of time during which the service was planned to available in the quarter. Planned available time excludes planned outages (e.g. for system maintenance).


Significant outage

Unplanned availability of a service that meets minimum thresholds for duration and the proportion of customers affected.


System-wide infrastructures

Includes payment systems provided by the RBA, card schemes, and other central payment system infrastructure; electricity network; and provider of telecommunications network links to [Name of FI brand]'s operating or data centres.


Withdraw/ deposit cash at ATM  

Not applicable.


Transact over-the-counter at a branch

Not applicable.


Make card payments (cardholders)

Ability to use an AMP Bank - branded debit, prepaid or credit card to make a payment either in-store, on a mobile device (e.g. through an app) or online. Outages exclude problems with the business’ payments acceptance device or payments provider, or a customer’s mobile device.


Accept card payments (businesses)

Not applicable.


Access accounts using online banking (web browser or mobile device app)

Ability to log in, transfer between own accounts at AMP Bank, initiate payments and/or view accurate and up to date account information. Excludes the ability to process payments, which is covered in ‘make/receive account transfers - fast payments’ and ‘make/receive account transfers - next business day’.


Make/receive account transfers – fast payments

Not applicable.


Make/ receive account transfers – next business day

Ability of AMP Bank to process bank account transfers, with funds becoming available to the recipient on the next business day or later. Includes account-to-account transfers (Pay Anyone) and scheduled payments (for example, direct debits, and payroll payments by businesses) not made as fast payments through NPP/Osko, and BPAY payments. Outages exclude the inability to initiate payments due to unavailability of web or app banking channels, or a branch.

Important information

* For detailed information on the compilation of the disclosure data, visit the RBA website.