Why you need to confirm your entity's details
From time-to-time, our customers are required to provide information that is commonly known as ‘Know Your Customer’, or KYC for short. The information you provide helps us identify and manage money laundering and terrorism financing risks. KYC is a necessary part of our risk mitigation program and a requirement under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.
How to confirm your details
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Receive a notification from AMP Bank
We'll let you know if you need to confirm your entity's details.
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Complete the KYC form
Fill out the KYC form we sent you. (If this is not the correct form, see Know your customer (KYC) forms to find the right one.)
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Verify your identity online
The entity and all connected parties specified in the KYC form must verify their identity.
Individuals can do this online using our third-party’s secure portal - see FAQs below for more details. It takes 5-10 minutes. You'll need two forms of Australian ID and you must enter your Request ID.
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Provide the required documents
You’ll need to provide documents to confirm the entity details and certified ID documents for all connected parties specified in the KYC form that can’t verify their ID online.
Add your “Request ID” to the top of all documents, including the KYC form, and mail them to us.
By verifying your identity online, you consent to the matters contained in the 'what you need to know' section below.
Know your customer (KYC) forms
If you need to add or remove connected parties, please complete the add/remove authorised signatories form
Our mailing address
Please send the completed KYC form and acceptable original certified identification documents for the entity and any connected parties such as signatories to:
AMP Bank, Reply Paid 79702,
Parramatta NSW 2124
No stamp required
Please don’t send documents to us via email.
FAQs
Who verifies my identity?
We’ll confirm and verify the information you provide and update our records, if required.
We’ll confirm and verify the information you provide and update our records, if required.
Who is providing the online verification process?
AMP Bank Ltd have partnered with a third party to provide you with a secure and convenient option to electronically verify the identity of any individuals connected to your entity online. This third party is GBG ANZ Pty Ltd (‘GBG’), a global technology specialist in fraud and compliance management, location and identity data intelligence.
AMP Bank Ltd have partnered with a third party to provide you with a secure and convenient option to electronically verify the identity of any individuals connected to your entity online. This third party is GBG ANZ Pty Ltd (‘GBG’), a global technology specialist in fraud and compliance management, location and identity data intelligence.
What happens if I don’t confirm the details?
To keep your account safe, we may need to restrict access or close the accounts you hold or have authority to operate if we don’t receive all the required documents.
To keep your account safe, we may need to restrict access or close the accounts you hold or have authority to operate if we don’t receive all the required documents.
What if I can’t do this online and/or I do not have Australian identification documents that can be electronically verified?
- Review the list of acceptable forms of identification- individual, then visit an acceptable certifier to get the original copies of your proof of identification certified.
- Add the “Request ID” number to the top of all your documents. (This number can be found at the top of our letter).
- Send the original certified copies of the proof of identity documentation along with the completed KYC form and any other required documentation to AMP Bank, Reply Paid 79702, Parramatta NSW 2124. No stamp is required.
- Review the list of acceptable forms of identification- individual, then visit an acceptable certifier to get the original copies of your proof of identification certified.
- Add the “Request ID” number to the top of all your documents. (This number can be found at the top of our letter).
- Send the original certified copies of the proof of identity documentation along with the completed KYC form and any other required documentation to AMP Bank, Reply Paid 79702, Parramatta NSW 2124. No stamp is required.
How do I provide certified identification documents for an entity?
- Review the list of acceptable forms of identification- entity, then visit an acceptable certifier to get the original copies of your proof of identification certified.
- Add the “Request ID” number to the top of all your documents. (This number can be found at the top of our letter).
- Send the original certified copies of the proof of identity documentation along with the completed KYC form and any other required documentation to AMP Bank, Reply Paid 79702, Parramatta NSW 2124. No stamp is required.
- Review the list of acceptable forms of identification- entity, then visit an acceptable certifier to get the original copies of your proof of identification certified.
- Add the “Request ID” number to the top of all your documents. (This number can be found at the top of our letter).
- Send the original certified copies of the proof of identity documentation along with the completed KYC form and any other required documentation to AMP Bank, Reply Paid 79702, Parramatta NSW 2124. No stamp is required.
What is my “Request ID” number?
Your “Request ID” number is the unique identifier for your entity's ID verification. You will need to add this ID number to the top of each document you return to AMP Bank and/or enter it as part of the online verification process. This information will assist us in processing your entity’s details.
Your unique “Request ID” number is located at the top of the letter you received from AMP Bank.
Your “Request ID” number is the unique identifier for your entity's ID verification. You will need to add this ID number to the top of each document you return to AMP Bank and/or enter it as part of the online verification process. This information will assist us in processing your entity’s details.
Your unique “Request ID” number is located at the top of the letter you received from AMP Bank.
What you need to know
AMP Bank Ltd have partnered with a third party to assist with verification of your identity. AMP Bank are doing this to verify your identity under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). If you don’t want to have your identity verified in this way, please refer to the options outlined on this page.
By clicking the button to verify your identity online, you agree that we may give your name, residential address and date of birth to a credit reporting body to request them to prepare and give us an assessment on whether your details match (wholly or partly) against personal information they hold. The credit reporting body may use your details and the names, residential addresses and dates of birth of other people to make this assessment. The credit reporting body may utilise the Commonwealth Attorney General’s Department Document Verification Service (‘DVS’) to make an Information Match Request against information held by an Official Record Holder and a corresponding Information Match Result may be given to you and/or us. If you would like more information on what these are please visit www.dvs.gov.au. We may request any biometric information, such as a photograph “selfie” or recording of you for the purposes of compiling a report for us on the authenticity of your identity.
AMP Bank collects and handles your personal information in accordance with the AMP Privacy Policy.