Why you need to verify your ID
From time-to-time, our customers are required to provide information that is commonly known as ‘Know Your Customer’, or KYC for short. The information you provide helps us identify and manage money laundering and terrorism financing risks. KYC is a necessary part of our risk mitigation program and a requirement under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.
How to verify your identity
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1. Receive a notification from AMP Bank
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2. Verify your identity online
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3. You’re all done!
By verifying your identity online, you consent to the matters contained in the 'what you need to know' section below.
AMP Bank Ltd have partnered with a third party to provide you with a secure and convenient option to verify your identity online. This third party is GBG ANZ Pty Ltd (‘GBG’), a global technology specialist in fraud and compliance management, location and identity data intelligence.
To keep your account safe, we may need to restrict access to your account/s and/or close the accounts you hold or have authority to operate.
If you are unable to provide satisfactory reliable and independent documentation, or where a discrepancy may exist between your application details and available identification documents, due to circumstances such as natural disasters, domestic violence etc. Please use this form
If you are of Australian First Nations People heritage and you don’t have any satisfactory combination of the conventional identity documents we need to verify your identity, please use the Statement of Referee form
If you’re an individual customer, please complete and sign the KYC information form. Review the list of acceptable forms of identification, then visit an acceptable certifier to get original copies of your proof of identification certified. Provide the form and original certified copies of your proof of identification via mail to AMP Bank, Reply Paid 79702, Parramatta NSW 2124. No stamp is required.
Your “Request ID” number is your unique identifier for ID verification and it assists us with processing your details. You will need to add this ID number as part of the online process.
Your unique “Request ID” number is located at the top of the notification you received from AMP Bank.
What you need to know
AMP Bank Ltd have partnered with a third party to assist with verification of your identity. AMP Bank are doing this to verify your identity under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). If you don’t want to have your identity verified in this way, please refer to the options outlined on this page.
By clicking the button to verify your identity online, you agree that we may give your name, residential address and date of birth to a credit reporting body to request them to prepare and give us an assessment on whether your details match (wholly or partly) against personal information they hold. The credit reporting body may use your details and the names, residential addresses and dates of birth of other people to make this assessment. The credit reporting body may utilise the Commonwealth Attorney General’s Department Document Verification Service (‘DVS’) to make an Information Match Request against information held by an Official Record Holder and a corresponding Information Match Result may be given to you and/or us. If you would like more information on what these are please visit www.dvs.gov.au. We may request any biometric information, such as a photograph “selfie” or recording of you for the purposes of compiling a report for us on the authenticity of your identity.
AMP Bank collects and handles your personal information in accordance with the AMP Privacy Policy.