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    Think you may have been scammed?

    If you believe you may have been scammed or you have shared personal or account information, contact AMP as soon as possible.

    Contact us

    North: 1800 667 841

    AMP Superannuation: 13 12 67

    AMP Bank GO: 1800 950 105 & +61 2 5135 1930 (overseas) 

    AMP Bank: 13 30 30

    We can help secure your accounts, stop payments where possible, and guide you on next steps.

    Scam protection tips

    • Protect your details

      Keep your contact details up to date so important alerts reach you.

      Don’t click links, open attachments or act quickly under pressure.

      Always verify requests using official contact details before taking action.

      Stop and check before moving money or making payments.

      Act quickly and get help if something doesn’t feel right.

      Be cautious if you are asked to share information urgently or to keep the request confidential.

      If you think your personal information has been shared or compromised, act quickly and seek help.

    • Passwords & MFA

      Use strong, unique passwords for your accounts.

      Never share passwords or one‑time passcodes.

      Turn on multi‑factor authentication (MFA), also known as two‑factor authentication (2FA), where available.

      Having MFA (or 2FA) means using more than just a password to log in. It usually involves a one‑time passcode sent to you, which helps keep your account secure even if your password is compromised.

      Avoid saving passwords or login details on shared or public devices.

    • Be alert

      Be cautious with unexpected calls, emails and messages. 

      Legitimate organisations will never ask for your passwords, PINs or one‑time security codes. If an exception is required for security reasons, our staff will clearly explain why and how this will be handled safely.

      Be wary of requests to use unusual payment methods or move conversations off official platforms.

      Avoid sending identity documents or sensitive details by email, text message, or social media.

      Check your accounts regularly for any unusual activity and act quickly if something doesn’t look right.

      Be alert to requests to move money to a so‑called “safe” or “holding” account, especially if it is unfamiliar or overseas.

    How to avoid scams when handling messages and calls

    Scams often start with unexpected contact that creates pressure or urgency. Being aware of common scam warning signs can help you slow down and check before acting.

    Tips for avoiding scams

    • Treat unexpected contact by phone, email, text or online message with caution. Scammers may call or message you and have your name or other personal details, but that doesn’t mean they are a legitimate.
    • Be alert to pressure tactics, such as urgency, repeated follow‑ups or claims that a problem needs immediate action.
    • Pause if you feel rushed, stressed or confused. Call or contact AMP via official channels to confirm is requests are legitimate.
    • Avoid clicking links, downloading files or opening attachments you weren’t expecting.
    • Check who you’re really dealing with by using official contact details.
    • Hang up, stop responding or take a break if a conversation doesn’t feel right.
    • Check sender details, email addresses and website links carefully for subtle changes or inconsistencies.
    • Never share personal, login or security information in response to a call or message.

    Contact us

    North: 1800 667 841

    AMP Superannuation: 13 12 67

    AMP Bank GO: 1800 950 105 & +61 2 5135 1930 (overseas) 

    AMP Bank: 13 30 30

    We can help secure your accounts, stop payments where possible, and guide you on next steps.

    What to do if something seems off

    If a request feels unusual, rushed or confusing, it’s okay to stop and take a step back. Pausing before you act can help you check what’s really going on.

    • Stop and don’t respond straight away - you don’t have to act immediately. 
    • Don’t click links, open attachments or transfer money. 
    • Verify the request independently using official contact details you trust. 
    • Contact your bank or super fund directly to check. 
    • Trust your instincts - feeling unsure is a valid reason to pause and check 
    • Break contact if needed by hanging up or stopping the conversation altogether. 

     

    What to do next if you think you have been scammed

    Acting quickly can make a real difference if you think something isn’t right. Getting help early can help limit harm and protect your accounts.

    • Act quickly - early action can help limit harm.
    • Contact your bank or super fund as soon as possible.
    • Stop all contact with the suspected scammer.
    • Change passwords if details may have been shared.
    • Monitor accounts closely for unusual activity.

     

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    Important information

     

    Any information contained on this page is provided by AWM Services Pty Ltd ABN 15 139 353 496, AFSL No. 366121 (AWM Services), a part of the AMP Group (AMP). The information is general in nature and for educational purposes only. It hasn’t taken your financial or personal circumstances into account.

    While this information is intended to help raise awareness of scams and support you to protect yourself, scammers continually adapt their tactics, and risks may change over time. 

    Before acting on any information, you should consider whether it is appropriate to your circumstances and review any relevant Product Disclosure Statements, Terms and Conditions, and other applicable documentation. You should also consider seeking independent professional advice (including financial, legal or tax advice) and verify communications using official channels where appropriate.

    Where external contributors or third parties are referenced, the views expressed are their own and may not necessarily reflect the views of AMP.

    While reasonable efforts are made to ensure the information is accurate and up to date at the time of publication, all information on this website is subject to change without notice. If you believe you have been impacted by a scam, contact us immediately.  

    No part of this content may be reproduced, distributed or otherwise used without the prior written permission of AWM Services.