Think you may have been scammed?
Scams can happen to anyone. There is no shame in being targeted and support is available. If something feels unusual, rushed or doesn’t seem right, trusting your instincts and getting help early can help limit harm and protect your accounts.
Contact us
North: 1800 667 841
AMP Superannuation: 13 12 67
AMP Bank GO: 1800 950 105 & +61 2 5135 1930 (overseas)
AMP Bank: 13 30 30
We can help secure your accounts, stop payments where possible, and guide you on next steps.
What to do if you are unsure whether something is a scam
If you’re unsure what’s happened or what to do next, these two steps can help - especially if you’ve sent money or noticed suspicious activity on your account.
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Stop all contact with the suspected scammer
Hang up, stop responding or take a break from the conversation if you feel pressured or uncomfortable. Don’t reply to text messages, click links, send more money or share any further information.
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Act quickly and get help
Contact AMP as soon as possible if you have already shared information so we can help protect your accounts.
How to report a scam to AMP
We take every report seriously and would always prefer you contact us early, even if you’re unsure whether something is a scam. Use the contact details below to report a scam as soon as possible.
Reporting a scam helps us:
- Secure your accounts
- Investigate suspicious activity
- Reduce the risk of further harm
Contact us
North: 1800 667 841
AMP Superannuation: 13 12 67
AMP Bank GO: 1800 950 105 & +61 2 5135 1930 (overseas)
AMP Bank: 13 30 30
Report to other services and secure accounts
Reporting scams can also help protect others and support broader efforts to disrupt scam activity.
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Report the scam to other services
Report scams to Scamwatch.
If the scam involves myGov, Centrelink, Medicare or other Services Australia services, report it to Services Australia Scams and Identity Theft.
If your identity information has been compromised, seek support from IDCARE, Australia’s national identity and cyber support service.
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Protect your accounts after a scam
Taking these steps as soon as possible can help reduce further risk.
Change your online passwords immediately, especially for banking, superannuation and email accounts.
Review your accounts for unusual activity and report anything suspicious straight away.
Monitor your statements regularly and set up alerts where available.
If identity documents or personal details have been shared, additional steps may be needed to protect your identity.
Stay up to date
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How to protect yourself from tax scams ahead of tax time - AMP Tax time often means hearing from the ATO or myGov – and scammers know it. Learn how to spot tax scams, protect your details and navigate tax season with confidence.
Important information
Any information contained on this page is provided by AWM Services Pty Ltd ABN 15 139 353 496, AFSL No. 366121 (AWM Services), a part of the AMP Group (AMP). The information is general in nature and for educational purposes only. It hasn’t taken your financial or personal circumstances into account.
While this information is intended to help raise awareness of scams and support you to protect yourself, scammers continually adapt their tactics, and risks may change over time.
Before acting on any information, you should consider whether it is appropriate to your circumstances and review any relevant Product Disclosure Statements, Terms and Conditions, and other applicable documentation. You should also consider seeking independent professional advice (including financial, legal or tax advice) and verify communications using official channels where appropriate.
Where external contributors or third parties are referenced, the views expressed are their own and may not necessarily reflect the views of AMP.
While reasonable efforts are made to ensure the information is accurate and up to date at the time of publication, all information on this website is subject to change without notice. If you believe you have been impacted by a scam, contact us immediately.
No part of this content may be reproduced, distributed or otherwise used without the prior written permission of AWM Services.