Think you may have been scammed?
At AMP, protecting our customer’s personal information from fraud and scams is a priority. We use a combination of secure processes, monitoring and technology controls to help safeguard your account.
Scammers are becoming increasingly sophisticated, which makes it more important than ever to stay alert and informed.
Contact us
North: 1800 667 841
AMP Superannuation: 13 12 67
AMP Bank GO: 1800 950 105 & +61 2 5135 1930 (overseas)
AMP Bank: 13 30 30
We can help secure your accounts, stop payments where possible, and guide you on next steps.
Measures AMP takes to protect you from fraud and scams
We use a layered approach that combines secure processes, monitoring and controls to help protect your personal and account information.
Superannuation
Identity verification and confirmation
When you contact AMP Superannuation, we use identity verification checks to confirm that it’s really you accessing or transacting on your super account. We may also apply additional checks before processing certain requests, especially where we detect unusual or potentially suspicious activity. If needed, we’ll contact you to confirm the request is legitimate before it proceeds
Safe and trusted communication
AMP Superannuation will limit the personal information included in our communications to what is necessary. We will never ask for your account login details (such as passwords or multi‑factor authentication (MFA) codes) by phone, email or text message, and we don’t include sensitive details in letters.
Protection of login credentials
For your peace of mind, AMP will never initiate contact to request your online account login details. If someone calls you to request personal information, hang up and call AMP Superannuation on 13 12 67. This helps reduce the risk of unauthorised access to your account.
Proactive fraud and scam monitoring
We actively monitor for indicators of fraud or scams. Our specialists are trained to identify, investigate and respond to potential threats, helping to protect members’ superannuation.
Information security and data protection
AMP has information security controls in place designed to minimise the risk of unauthorised access to confidential information and documents, in line with regulatory and industry standards.
Strong authentication and access controls
To further enhance account security, AMP uses MFA, also known as two‑factor authentication (2FA). These security measures involve using more than just a password to log in which helps keep your account secure even if your password is compromised.
AMP Bank GO
Extra checks when you open an account
We use secure identity checks when you join, including live video and selfie verification in some cases. These measures help confirm your identity and reduce the risk of someone opening an account in your name.
Protecting access to your account
Your AMP Bank GO account is linked to a registered device to help prevent unauthorised access. If a new device is used, we apply additional checks before allowing access.
If you need to switch to a new device, we may ask you to complete a live video check. This is reviewed to confirm your identity before access is granted.
Helping you identify genuine AMP Bank communication
If we contact you, you may see a real‑time alert in the AMP Bank app confirming that the call is from us. This helps you identify legitimate contact and avoid impersonation scams.
We limit the information we include in messages and will never ask you to share passwords, one‑time codes or login details by phone, email or text message.
Monitoring for suspicious activity
We continuously monitor accounts and transactions for signs of fraud and scams. This includes checking activity against known scam patterns and risk indicators so we can act quickly if something doesn’t look right.
Checks on payments
Some payments are reviewed in real time to help identify higher-risk transactions. If needed, we may delay or stop a payment and contact you to make sure it’s genuine.
Safeguarding your personal information
We use security controls designed to protect your personal and financial information from unauthorised access or misuse.
We will never contact you to ask for your banking passwords or authentication codes. This helps reduce the risk of unauthorised access.
We use additional security features, such as MFA , to help keep your account secure.
Loans and Everyday Banking
Identity checks when you interact with us
We verify your identity when you open an account, access your banking or request changes to your personal details. This helps ensure that only you, or someone you’ve authorised, can act on your account.
Monitoring for unusual activity
We monitor customer activity for signs that something may not be right, such as unexpected changes, unusual behaviour or activity that doesn’t match your normal patterns. If we identify potential risks, we take steps to investigate and respond.
Checks before important changes are made
Additional verification may be required before certain updates are completed, such as changes to your contact details, account access or payment instructions. These checks help protect your account from unauthorised changes.
Controls to help prevent account takeover
We apply a range of safeguards to reduce the risk of someone gaining unauthorised access to your account, including identity re‑verification and secure processes for higher-risk requests.
Safe communication practices
We take care to limit the information included in our communications and will never ask you to share passwords, one‑time codes or login details by phone, email or text message.
Protection of your personal information
Your personal and financial information is handled using established security practices designed to protect against unauthorised access, loss or misuse.
Strong authentication and account security
We use secure authentication measures when you access your account or make changes, helping to ensure only authorised individuals can proceed.
Your personal and financial information is handled using established security practices designed to protect against unauthorised access, loss or misuse.
What you can do to stay scam aware
These simple actions can help reduce the risk of scams and protect your personal information.
Tips for staying scam aware
- Be cautious with unexpected contact, even if it appears to come from a trusted organisation.
- Pause if you feel rushed or pressured to act quickly. Don’t click links or open attachments you weren’t expecting - use trusted websites or apps instead.
- Never share passwords or one‑time passcodes. If you have already shared this information, change passwords immediately, especially for banking, email and superannuation accounts.
- Protect your personal information, especially if you didn’t start the conversation. Check who you’re really dealing with by contacting the organisation directly using official contact details.
- Use strong, unique passwords and turn on multi‑factor authentication where available.
- Keep your devices up to date and monitor your accounts for unusual activity. Report anything suspicious straight away.
- Trust your instincts - if something feels unusual, confusing or doesn’t seem right, it’s okay to stop and say no.
- Act quickly if something goes wrong by contacting AMP straight away. Stop all contact with the suspected scammer. Don’t reply, click links, send money or share any further information.
If something feels unexpected, urgent or doesn’t seem right, stop and check by contacting AMP using trusted contact details:
North: 1800 667 841
AMP Superannuation: 13 12 67
AMP Bank GO: 1800 950 105 & +61 2 5135 1930 (overseas)
AMP Bank: 13 30 30
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Important information
Any information contained on this page is provided by AWM Services Pty Ltd ABN 15 139 353 496, AFSL No. 366121 (AWM Services), a part of the AMP Group (AMP). The information is general in nature and for educational purposes only. It hasn’t taken your financial or personal circumstances into account.
While this information is intended to help raise awareness of scams and support you to protect yourself, scammers continually adapt their tactics, and risks may change over time.
Before acting on any information, you should consider whether it is appropriate to your circumstances and review any relevant Product Disclosure Statements, Terms and Conditions, and other applicable documentation. You should also consider seeking independent professional advice (including financial, legal or tax advice) and verify communications using official channels where appropriate.
Where external contributors or third parties are referenced, the views expressed are their own and may not necessarily reflect the views of AMP.
While reasonable efforts are made to ensure the information is accurate and up to date at the time of publication, all information on this website is subject to change without notice. If you believe you have been impacted by a scam, contact us immediately.
No part of this content may be reproduced, distributed or otherwise used without the prior written permission of AWM Services.