Confirm your entity's details

    with AMP Bank

     

    Learn how to verify your entity’s details.

    3
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    Why you need to confirm your entity's details

    From time-to-time, our customers are required to provide information that is commonly known as ‘Know Your Customer’, or KYC for short. The information you provide helps us identify and manage money laundering and terrorism financing risks. KYC is a necessary part of our risk mitigation program and a requirement under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.

     

    How to confirm your details

    Receive a notification from AMP Bank

    We'll let you know if you need to confirm your entity's details.

    Complete the KYC form

    Fill out the KYC form we sent you. (If this is not the correct form, see Know your customer (KYC) forms to find the right one.)

    Verify your identity online

    The entity and all connected parties specified in the KYC form must verify their identity.

    Individuals can do this online using our third-party’s secure portal - see FAQs below for more details. It takes 5-10 minutes. You'll need two forms of Australian ID and you must enter your Request ID.

     

    Provide the required documents​

    You’ll need to provide documents to confirm the entity details​ and certified ID documents for all connected parties specified in the KYC form that can’t verify their ID online.

    Add your “Request ID” to the top of all documents, including the KYC form, and mail them to us. 

    By verifying your identity online, you consent to the matters contained in the 'what you need to know' section below.

    If you need to add or remove connected parties, please complete the add/remove authorised signatories form

    Our mailing address

    Please send the completed KYC form and acceptable original certified identification documents for the entity and any connected parties such as signatories to:

     

    AMP Bank,

    Reply Paid 79702,

    Parramatta NSW 2124

    No stamp required

    Please don’t send documents to us via email.
    FAQs
    What happens when I provide the details to AMP Bank?

     

    We’ll confirm and verify the information you provide and update our records, if required.

     


    Who is providing the online verification
    process? 

     

    AMP Bank Ltd have partnered with a third party to provide you with a secure and convenient option to electronically verify the identity of any individuals connected to your entity online. This third party is GBG ANZ Pty Ltd (‘GBG’), a global technology specialist in fraud and compliance management, location and identity data intelligence.​

     


    What happens if I don’t confirm the details?

     

    To keep your account safe, we may need to restrict access or close the accounts you hold or have authority to operate if we don’t receive all the required documents.


    What if I or other individuals can’t verify our identity online?
     
    Or

     

    What if I or other individuals do not have
    Australian identification documents that can be
    electronically verified?
    • Review the list of acceptable forms of identification- individual, then visit an acceptable certifier to get the original copies of your proof of identification certified.
    • Add the “Request ID” number to the top of all your documents. (This number can be found at the top of our letter).
    • Send the original certified copies of the proof of identity documentation along with the completed KYC form and any other required documentation to AMP Bank, Reply Paid 79702, Parramatta NSW 2124. No stamp is required.

    WHow do I provide certified identification documents for an entity?

     

    • Review the list of acceptable forms of identification- entity, then visit an acceptable certifier to get the original copies of your proof of identification certified.
    • Add the “Request ID” number to the top of all your documents. (This number can be found at the top of our letter).
    • Send the original certified copies of the proof of identity documentation along with the completed KYC form and any other required documentation to AMP Bank, Reply Paid 79702, Parramatta NSW 2124. No stamp is required.

    What is my “Request ID” number?

     

    Your “Request ID” number is the unique identifier for your entity's ID verification. You will need to add this ID number to the top of each document you return to AMP Bank and/or enter it as part of the online verification process. This information will assist us in processing your entity’s details.

    Your unique “Request ID” number is located at the top of the letter you received from AMP Bank.


    What you need to know

    The credit provider is AMP Bank Limited ABN 15 081 596 009, AFSL No 234517, Australian Credit Licence 234517. Information including interest rates is subject to change without notice. Terms and conditions apply and are available at amp.com.au/bankterms or by calling 13 30 30. Fees and charges are payable.

    It’s important to consider your particular circumstances and read the relevant Terms and Conditions before deciding what’s right for you. This information hasn’t taken your personal circumstances into account.

    AMP Bank is a member of the Australian Banking Association (ABA) and is committed to the standards in the Banking Code of Practice. 

    This information is provided by AMP Bank Limited. Read our Financial Services Guide for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you

    A target market determination for these products is available on our TMD page.