We're committed to the Banking Code of Practice
As a member of the Australian Banking Association (ABA), we’ve adopted the Banking Code of Practice and are committed to upholding the code for all our customers.
Developed by the ABA, the Banking Code of Practice is underpinned by four guiding principles:
- Trust and confidence
- Integrity
- Service
- Transparency and accountability.
The Code sets a new standard of customer service for individual and small business customers, and their guarantors. It provides additional safeguards and protections, not set out in law to better meet community expectations.
What does the Code mean for you
We’re making sure all products and services are accessible and easy to understand by:
- Making banking inclusive and accessible to all
- Offering a range of accounts, including low fee accounts.
- Supporting you during financial hardship.
- Helping you when a loved one passes away.
- Helping you manage your home loan.
- Protecting your personal information.
- Resolving complaints in a timely manner.
View or download a copy of the Banking Code of Practice today.
For further information about the Code and Frequently Asked Questions (FAQs), visit the Australian Banking Association website.
To report an alleged breach, you may contact the ABA’s Banking Code Compliance Committee.
What you need to know
AMP Bank Limited ABN 15 081 596 009, AFSL and Australian credit licence 234517.