How to spot a scam
We’ve put together a list of things to keep in mind. Remember, we’ll never:
- ask you to click a link in a text message – even if it looks like it’s from us
- request sensitive information such as passwords or PINs
- ask for remote access to your computer or phone
- ask you to transfer money to another account
- ask you to enter your mobile number when logging in to MyAMP App or Web
6 tips to protect against scams
Here are some tips to help keep you and your money protected against scams:
- If a call feels suspicious, hang up immediately and call the official phone number of the company that claimed to be calling.
- Regularly check your bank accounts to ensure you spot unusual activity early. If AMP Bank believes a payment is suspicious, we’ll send you a text so you can confirm or call to discuss.
- Never share passwords and PINs. And if you’re using a shared device, never save passwords.
- Always log out of accounts when you’re done using them.
- Regularly change your passwords and avoid using the same password or PIN across various accounts.
- Avoid swiping your card. Tapping and inserting your card is more secure.
If you believe your AMP Bank accounts have been compromised, please let us know straight away by calling 13 30 30 or emailing info@ampbanking.com.au.
Need to report a suspicious call?
- If you are an Optus customer, you can report the scam using Optus ScamWise. Learn more about Optus ScamWise here or by visiting the Optus website optus.com.au/support
- If you are a Telstra customer, you can report the scam by emailing scams@telstra.com, or phishing@telstra.com or by visiting the Telstra website telstra.com.au
- If you are a Vodafone customer, you can report the scam using the Vodafone online form on the Vodafone website vodafone.com.au/support/notify/scams
Online security
Learn more on how we safeguard your money, your identity and your transactions.
Learn moreIf you believe your online banking has been compromised, alert us immediately:
Monday to Friday, 8am - 8pm (Sydney time)
Saturday and Sunday, 9am - 5pm (Sydney time)
What you need to know
It’s important to consider your particular circumstances and read the relevant Product Disclosure Statement or Terms and Conditions before deciding what’s right for you. This information hasn’t taken your circumstances into account.
This information is provided by AMP Bank Limited. Read our Financial Services Guide for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you. All information on this website is subject to change without notice.
The credit provider and bank product issuer is AMP Bank Limited ABN 15 081 596 009, AFSL and Australian Credit Licence 234517.
*Australian Banking Association, 2021