Direct debit request form - Superannuation

Your direct debit authority may not be created if a valid TFN has not been provided.
 

• If you have not provided a valid TFN, your personal member or spouse (non-concessinal) direct debit contributions request will be suspended until we have received a valid TFN.
  
• Your member or spouse (non-concessinal) direct debit contributions will commence 3 days after we receive a valid TFN.
  
• If you wish to make a personal contribution on which you intend to claim a tax deduction, you need to provide your TFN before making the contribution.

If you wish to provide your TFN please log on to your My AMP account and complete the online TFN notification form.
 

Your direct debit authority may not be created if you are no longer eligible to make personal member contribution or if your spouse is no longer eligible to have spouse contributions made to their account (ie if you are making spouse contributions).
 

Please refer to the product disclosure statement for further details on eligibility to contribute.

It's important to make sure you have enough funds in your account on the due date for payment. This will allow us to process your direct debit request smoothly.
 

If there aren't enough funds and the payment is dishonoured, you may incur charges from your financial institution and/or N.M. Super and may be debited from your account.
 

Please make sure that the authorisation you've given us is in line with the account authority or signing instructions held by your financial institution.

We know that mistakes happen, but if you breach this agreement or provide us with an invalid or non-binding direct debit request, you'll need to cover any losses, costs, damages, or liabilities that we may experience.
 

Of course, this doesn't apply if the loss or liability is caused by fraud, negligence, or wilful misconduct by our officers, employees, contractors, or agents.

If you want to change or cancel this agreement or dispute a debit, visit My AMP or contact AMP Customer Service on 131 267.
 

You can also call us if you want to change this agreement. For example:
 

− the amount you pay,

− how often you pay,

− update your bank account details,

− deferring payment due to unforeseen circumstances.

− cancel this agreement or an individual payment.

– dispute a debit that’s been made from your account— N.M. Super will respond to your initial dispute within 5 business days.

Note: Any change or cancellation request must be received by N.M. Super at least 3 business days before the changes take effect.

Important: Please call us immediately on 131 267 if you believe a direct debit hasn’t been processed correctly.

You or your spouse can ask us to transfer ad-hoc amounts from your or your spouse’s bank account. Ad-hoc direct debits are not an automatic periodical deduction of a fixed amount. Debits from your or your spuse's bank account will only occur each time you or your spouse instruct us.

If your spouse sets up a direct debit arrangement to pay spouse contributions to your account:
 

− all information about your spouse’s direct debit arrangement will be sent to you as the member (rather than your spouse) using the contact address you’ve given us

− your spouse must agree to the terms of the direct debit service agreement

− your spouse should contact us directly if they want to vary or cancel their direct debit arrangement

- your spouse must consent to us using their personal information in accordance with the privacy policy.
 

Note: In this agreement, ‘you’ and ‘your’ refers to your spouse, and not you as a member

The privacy of your personal information is important to us.
 

The AMP Privacy Policy provides more information about  how we manage and protect your personal information. It  sets out how you can access and correct your information,
 

how you may complain about a breach of privacy, and our  process for resolving privacy-related enquiries and  complaints.
 

For further information, please go to  amp.com.au/privacy.

If you are aged 75 or over and you, your spouse or your employer have a direct arrangement for regular contributions, this arrangement will be suspended.

Once you’re 75 years of age or over, we can only accept mandated employer contributions (eg super guarantee and award contributions).

Employer contributions made by direct debit will continue past age 75. We won’t suspend your direct debit arrangement but if you or your employer confirm that the contributions are not to satisfy superannuation guarantee or award obligations, we will cancel the payments.

We don’t follow-up your employer to make sure they are paying your contributions. If there’s a discrepancy, then you should speak to your employer.

For more details about the contribution rules, refer to the PDS or member guide for your product. Or you can visit amp.com.au and search for super contribution rules.