AMP Super Frequently Asked Questions

No. This is the same AMP Super product, with a refreshed digital experience.

Yes. AMP continues to manage your super. The same governance, regulation and security arrangements apply.

Yes. Your money, investments and account details are safe. Nothing changes about how your super is managed, only how you access it online.

Yes. The new digital experience supports the same key actions you use today, with improvements added over time.

No. You do not need to create a new account or re-register.

Yes. You can use the same login details you use today to access the new digital experience.

If you change your username or password, it will apply to both My AMP and AMP Super.

You’ll use the same details to log in to both.

To update your registered mobile number, please call us on 13 12 67.

On desktop, select your initials to open Profile and settings, where you can update your contact details. On App, tap profile on the menu bar. 

To update your name, please call us on 13 12 67.

Yes. The new digital experience supports the same key actions you use today, with improvements added over time.

We’ve added 2‑factor authentication (2FA) to help protect your super account when you log in.  
2FA simply adds a quick extra check after your password, using a one‑time verification step, to confirm it’s really you. 

You will be prompted for 2FA when you log in to Super. In some cases, we may also ask you to verify again if we detect unusual activity (for example, a new device or browser). 

Yes. 2FA will continue to be required for higher‑risk actions such as withdrawals, investment switches, or changing personal details (as it is today). This means you may be asked to complete 2FA when you log in and then be asked again when you confirm one of these actions. 

After you enter your password, we’ll ask you to confirm a one‑time code sent to your registered phone. This extra step helps ensure only you can access your Super account. 

First, check that your mobile number in your profile details is up to date and that you have signal/connection. You can also request a new code and try again. If you’re still stuck, contact us so we can help you regain access securely. 

To complete 2FA, the member will need a mobile phone number registered on their AMP Super profile. If they don’t have one registered (or it’s out of date), they’ll need to follow the current process and call the Contact Centre so we can register or update their number before they can complete 2FA. 

When you log in to Super, you’ll be asked to complete a quick verification step (2FA) after entering your password. This extra check helps protect your account and your retirement savings. It adds a small extra step but helps reduce the chance of unauthorised access. 

An AMP Super app is coming soon. For now, you can access your account on your phone using your web browser. The experience is mobile-friendly and easy to use.

Digital Financial Advice isn’t available here just yet.

For now, you can access it in My AMP. You can still explore webinars and education content from the Digital financial advice page. 

Some insurance actions aren’t available here just yet.

For now, you can manage these in My AMP. Any changes you make there will be reflected here.

On desktop, select Switch accounts in the top left.

On mobile, tap the dropdown next to your account at the top of the home screen to view and switch between your accounts.

If you have a bank account, you can also use this menu to return to My AMP.

Your personal rate of return shows how your super has performed over time, based on your individual account activity.

It takes into account things like contributions, withdrawals and investment performance to give you a personalised view.