Expert customer support in AMP Bank GO
Have any questions related to AMP Bank GO? Download the app where you can access live chat and FAQ’s. If you can’t access a device, contact AMP Bank GO on 1800 950 105.
The AMP Bank GO experience is a smarter, faster and more intuitive way to manage your money. It offers a shiny new app (AMP Bank GO), and fresh cutting-edge features designed to make your personal and business banking easier.
Currently, AMP Bank GO offers everyday accounts for personal and business banking, along with a range of exciting new features designed for a seamless banking experience. And this is only the beginning, with more features and products being built as we speak – stay tuned!
No. AMP Bank GO is only available to customers who open an Everyday Account or Everyday Business Account. Access Accounts, Savings Accounts, Term Deposits, SMSF Accounts, Home loans, Offsets, and AMP Super and investments will continue to be managed in My AMP web and app.
It’s totally up to you! If you’re ready to dive into the future of banking, then joining and opening a new account is easy. If you’re not quite ready, that’s okay too – you can continue using your Access Account in My AMP web and app.
You won’t be automatically switched over. AMP Bank GO has been built from the ground up, so you’ll need to sign up fresh – get started here:
You won’t be automatically switched over. AMP Bank GO has been built from the ground up, so you’ll need to sign up fresh – get started here.
Easy. Head over to our join page, download AMP Bank GO, complete your application on the app, and, once your account is approved, you’re set!
If you’re an existing customer and want to sign up to the new banking experience, you’ll need to download AMP Bank GO. Think of it like upgrading your money toolkit! You can still use the My AMP app for your existing accounts alongside the new one.
AMP Bank GO is a completely reimagined way to manage your money – more intuitive, smarter and designed to make your everyday personal and business banking easier. A few examples are
While My AMP offers all the features and benefits you know and love, the new experience brings in the best tech, new and improved features, all at the tap of your phone.
No, AMP Bank GO and the My AMP app operate separately. But don’t worry – you can still use the My AMP app if you want to.
Not quite. You’ll need to open your shiny new Everyday personal or business account yourself. It only takes a few minutes – just have your photo ID and selfie skills ready!
Once that's done, if you would like to close your existing account, here’s a few steps to follow:
Yes, you can, however this is limited to ATMs. Depositing cash at Australia Post is coming later this year.
If you have existing AMP Bank products that you manage through the My AMP app or web, you can continue to access these as you do today through My AMP.
If you’d like to experience the benefits of AMP Bank GO and transactional account products – the Everyday Account for personal banking and Everyday Business Account for business banking, you’ll need to download and open these products through AMP Bank GO (they’re not available through the My AMP app or My AMP online banking platform).
There is no change to your My AMP accounts. Whether you decide to sign up to an account via AMP Bank GO as well, or continue banking with the current experience, everything will remain the same.
Yes. To help spot the difference between your AMP Bank accounts, products serviced through AMP Bank GO will use BSB: 939-900 and have a new account number.
We’re starting small, getting the basics right, and building something everyday Aussies and small businesses deserve. Starting with a great transaction account, cutting edge features and more on the way. We’ll be listening to customers and responding to what they need when developing new products and services.
AMP Bank GO is digital access only so we're not able to mail you copies of your statements. There’s no emailing or paper – it’s all done in the mobile app. The great news is that you can generate your statements anytime, right from the app! If you're stuck and can't access the app, then please call us on 1800 950 105 or send us an email to help@ampbank.com.au.
There are no joining fees.
To make for easy transfers between My AMP (app and online banking) and AMP Bank GO, you can set up your AMP Bank GO account as a payee in My AMP (app and online banking), and vice-versa.
As AMP Bank GO and the My AMP app use different platforms, transfers can sometimes take up to 24 hours.
We’ve worked hard to create a banking experience that helps you in your everyday and business journey and works with you to build your financial future. Here are some features we think you’ll love.
Learn more about the full range of features.
Joint accounts and savings accounts are coming soon to AMP Bank GO. For now, you can both open your own individual accounts in AMP Bank GO and continue managing your joint accounts via My AMP app.
Savings and term deposits are coming soon to AMP Bank GO. You can still apply for these accounts now via My AMP app – you’ll just follow a slightly different application process and you’ll only be able to access your savings and term deposit accounts via My AMP app. They won’t be available on AMP Bank GO.
Home loans and offset accounts are not available through AMP Bank GO. To apply for a home loan please visit our home loan page or talk to one of our friendly lending specialists. It’s also easy to apply for a home loan online at amp.com.au/home-loans.
We don’t currently support third party access. However, we're actively working on expanding access options for accountants, bookkeepers, and more soon.
If you don't have a PayID yet, you can set one up in AMP Bank GO (a feature not available with the My AMP app and My AMP online banking platform). If you have a PayID already set-up that’s linked to another bank account, you’ll need to first de-register that PayID account before you can connect your PayID to your preferred AMP Bank GO account, as each mobile number or email address can only be registered to one bank account.
You'll need to set up your payees and billers in AMP Bank GO. To make this easier, head to your My AMP app and take note of the payees and billers you’d like to use in AMP Bank GO.
Payments into your account: If you’d like to use your AMP Bank GO accounts as your primary account/s, it’s important to let anyone that currently credits or debits your existing My AMP account/s know your updated account details (a reminder that your AMP Bank GO account details will always start with BSB: 939 900).
Direct debits from your account: This also applies to any existing direct-debits set up through your My AMP accounts that you’d now like to manage through AMP Bank GO, as well as any existing, reoccurring payments from your Visa debit card (linked to your My AMP app/online banking account/s) that you’d now like to manage through your new Mastercard (linked to your AMP Bank GO account/s).
Yes, there are features that AMP Bank GO doesn’t support. These include:
However, we have some more features that will be coming in 2025:
We'll also be extending our product range over the next year so you can take full advantage of the new banking experience and features.
Here’s your go to guide for contacting us:
My AMP accounts: If your BSB number is 939 200 and you usually access your accounts via My AMP, call us on 13 30 30.
AMP Bank GO accounts: If your BSB is 939 900, message us via AMP Bank GO or call us directly on 1800 950 105 – real people are waiting to help (no chat bots or automated responses here!)
For questions about your existing accounts that you access via My AMP, you can send us a secure message or call us on 13 30 30. If you want more info on AMP Bank GO and the everyday transaction account, message us via AMP Bank GO, call us on 1800 950 105 or email help@ampbank.com.au
The product issuer and credit provider is AMP Bank Limited ABN 15 081 596 009, AFSL and Australian credit licence 234517. This information is provided by AMP Bank Limited. Read our Financial Services Guide available at amp.com.au/fsg for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you.
AMP Bank is a member of the Australian Banking Association (ABA) and is committed to the standards in the Banking Code of Practice.
A target market determination for these products is available here.
For accounts with BSB number 939 900, that you access via AMP Bank GO, the Terms and conditions that apply are available here.
For accounts with BSB number 939 200, that you access via the My AMP mobile app, the Terms and conditions that apply are available here.