We understand you’re going through a difficult time, so we’ve made claiming as simple as we can for you.

In 2018, AMP supported and paid claims to over 12,300 of our customers. We paid $1.212 billion in claims across our trauma, life, terminal illness, total and permanent disablement, and income protection insurance plans. See a sample of our claims amounts and the age groups of the people we paid claims to in 2018.

How to claim

To claim if you have suffered a serious injury, illness or terminal illness:

Online Lodge your claim using our online claims notification service    
Call us 1300 366 214 - Mon to Fri 8:30am - 5pm (AEST)     
Write to us AMP Claims, PO Box 181, PARRAMATTA, NSW 2124    

To claim as a result of a death:

For AMP Elevate claims

Call us 132 987 - Mon to Fri 8:30am - 5pm (AEST)                      
Write to us AMP Claims, PO Box 14330, MELBOURNE, VIC 8001      

For Flexible Lifetime - Protection, and other AMP product claims

Online  Lodge your claim using our online claims service        
Call us 1300 373 654      
Write to us AMP Claims, PO Box 300, PARRAMATTA, NSW 2150      

Realising your best life

We want to provide you and your family with much more than financial support. If you need to make a claim, we’ll focus on helping you get back to everyday life as soon as possible. While this may involve paying a claim, it may also involve rehabilitation, working with your employer on a return to work program, or even the offer of domestic services to allow you to focus on your health and recovery.

Helping Mitchell back to his best life

Discover how Mitchell, an AMP income protection customer, achieved his recovery and returned to work with the support of his AMP case manager.

Helping Naomi focus on her family

See how AMP's support helped give Naomi peace of mind after losing Tony.

Did you know that AMP can also help with your rehabilitation?

Important information

This information is provided by AMP Life Limited ABN 84 079 300 379 (AMP Life). Read our Financial Services Guide for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you. All information on this website is subject to change without notice.

Life Insurance Code of Practice

The Life Insurance Code of Practice is issued by the Financial Services Council (FSC) and sets out the life insurance industry’s commitment to high customer service standards, consistency and principles of conduct.

As a member of the FSC, AMP supports the Life Insurance Code of Practice. You can find more information here.