We understand you’re going through a difficult time, so we’ve made claiming as simple as we can for you.

In 2019, AMP Life supported and paid claims to over 10,400 of our customers. We paid $1.144 billion in claims across our trauma, life, terminal illness, total and permanent disablement, and income protection insurance plans. See a sample of our claims amounts and the age groups of the people we paid claims to in 2019.

How to claim

To claim if you have suffered a serious injury, illness or terminal illness:

Online Lodge your claim using our online claims notification service
Call us

133 731  - Mon to Fri 8:30am - 5pm (AEST) for AMP Life Insurance Products

1300 366 214 - Mon to Fri 8:30am - 5pm (AEST) for AMP Superannuation Products

Write to us AMP Claims, PO Box 181, PARRAMATTA, NSW 2124

To claim as a result of a death:

 

Online Lodge your claim using our online claims service
Call us

133 731  - Mon to Fri 8:30am - 5pm (AEST) for AMP Life Insurance Products

1300 373 654 - Mon to Fri 8:30am - 5pm (AEST) for AMP Superannuation Products

Write to us AMP Claims, PO Box 300, PARRAMATTA, NSW 2150
   

Realising your best life

We want to provide you and your family with much more than financial support. If you need to make a claim, we’ll focus on helping you get back to everyday life as soon as possible. While this may involve paying a claim, it may also involve rehabilitation, working with your employer on a return to work program, or even the offer of domestic services to allow you to focus on your health and recovery.

Helping Mitchell back to his best life

Discover how Mitchell, an AMP Life income protection customer, achieved his recovery and returned to work with the support of his AMP Life case manager.

Helping Naomi focus on her family

See how AMP Life's support helped give Naomi peace of mind after losing Tony.

Did you know that AMP Life can also help with your rehabilitation?

Documents & downloads

Important information

Products in the Super Directions Fund and the Wealth Personal Superannuation and Pension Fund are issued by N.M. Superannuation Proprietary Limited (N.M. Super) ABN 31 008 428 322 (trustee), which is part of the AMP group (AMP). Before deciding what’s right for you, it’s important to consider your particular circumstances and read the relevant Product Disclosure Statement or Terms and Conditions available from AMP at amp.com.au or by calling 131 267. Read AMP’s Financial Services Guide for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you.

Products in the AMP Eligible Rollover Fund, National Mutual Retirement Fund, and NM Pro Super Fund are issued by Equity Trustees Superannuation Limited ABN 50 055 641 757 (trustee). Risk products are issued by AMP Life Limited ABN 84 079 300 379 (AMP Life), which is part of the Resolution Life group. AMP Life has proudly served customers in Australia since 1849. AMP Limited ABN 49 079 354 519 has sold AMP Life to the Resolution Life group whilst retaining a minority economic interest. AMP Limited has no day-to-day involvement in the management of AMP Life whose products and services are not affiliated with or guaranteed by AMP Limited. AMP Limited is not liable for products issued by AMP Life or any statements or representations made in the PDS for those products. “AMP”, “AMP Life” and any other AMP trademarks are used by AMP Life under licence from AMP Limited. Before deciding what’s right for you, it’s important to consider your particular circumstances and read the relevant Product Disclosure Statement or Terms and Conditions available from AMP Life at amp.com.au or by calling 133 731. Read AMP Life’s Financial Services Guide for information about our services, including the fees and other benefits that AMP Life and/or other companies within the Resolution Life group may receive in relation to products and services provided to you.

Any advice and information provided is general in nature, hasn’t taken your circumstances into account, and is provided by AWM Services Pty Ltd ABN 15 139 353 496 (AWM Services), which is part of the AMP group (AMP). All information on this website is subject to change without notice.

Life Insurance Code of Practice

The Life Insurance Code of Practice is issued by the Financial Services Council (FSC) and sets out the life insurance industry’s commitment to high customer service standards, consistency and principles of conduct.

As a member of the FSC, AMP supports the Life Insurance Code of Practice. You can find more information here.