How do I access my account information after applying for a term deposit?
Your term deposit investment certificate will be issued on the day the account is opened. It contains your term deposit details including your term deposit account number and rate and should be received in standard postal times.
Once your Term Deposit has been established, you will be sent a letter by standard post which contains your account information. If you have also opted to receive electronic communications, you will also receive an email with partial account information when your Term Deposit is established. This email does not include your full account number.
How can I change my maturity instructions or reinvest my term deposit?
You can fill out the Term Deposit reinvestment or change of instructions form and send it back to us. Please see our Terms and Conditions for more information.
What if I am in hardship and need to break my term deposit?
Term deposit funds can be withdrawn before the end of the term, but you ordinarily need to give 31 days’ notice and an interest rate adjustment is applied. If you’re in hardship and want to break your AMP term deposit, you can fill out the Hardship Assistance Information form. We'll review on a case by case basis and aim to respond to your request within three business days. If approved, you’ll be able to withdraw your funds early, without giving 31 days’ notice. In some cases, the interest rate adjustment may be waived.
I have just opened a term deposit, why can’t I register for internet banking?
After registering for a term deposit, an account number will be generated and provided to you separately in the mail by post. You can then use that account number and your mobile number to register for internet banking.
Can I open a joint bank account?
Yes. Joint accounts can be set up during the application process. Joint account holders can individually or jointly transact and make changes to the account.
Can I withdraw funds from my term deposit account?
Funds may be withdrawn on maturity and will be electronically paid to the nominated bank account. If no instructions are received by the maturity date, your term deposit will automatically roll over for the same term at the applicable interest rate offered on that maturity date.