- Over 1k mule and fraudulent accounts have been prevented
- Virtually impossible to commit online card fraud with ‘numberless’ debit cards
- New feature verifies when a call from the bank is legit
- AMP Bank GO’s mobile app is proving that a little friction can go a long way in protecting Australians from financial crime
Since its launch in February, AMP Bank GO has been making headlines for its tough stance on fraud. In this time, its numberless debit cards have made it virtually impossible to commit online card fraud, and AMP Bank GO has blocked over 1,000 mule and fraudulent account attempts, stopping scammers in their tracks. One fraudster failed in attempting to open an account pretending to be the Prime Minister (they used a fake name and fake ID of the same name).
In an age of instant everything, AMP Bank GO is flipping the script on digital banking by prioritising security over speed. Its onboarding process, which includes taking a selfie video, may take a few extra minutes, but those minutes are making a big difference.
Its success is proving that a little friction can go a long way in protecting Australians’ identities and money.
Virtually impossible to commit online card fraud
Since launch, AMP Bank GO’s numberless cards have virtually eliminated online card fraud. If for any reason a scammer gets hold of a card, our customers can feel safer with no 16-digit number printed on it, a scammer won’t be able to commit online fraud.
In addition to AMP Bank GO’s 24/7 fraud monitoring, customers can cancel their card in-app as soon as they suspect fraud, or if their card has been lost/stolen. They can continue to spend/run their business by instantly adding the new card to their digital wallet.
Latest app feature confirms when a call is legit
AMP Bank GO is further stepping up the fight against scammers, today launching a new in-app feature that tells customers - in real time - if a call from AMP Bank GO is genuine.
The Your Bank is Calling tool appears in the AMP Bank GO app and flashes a real time alert allowing customers to confirm the authenticity of the call. Messages such as “We’ve never called you” or “You’re on a call with AMP Bank GO” and seeing their last verified call helps customers instantly know whether to hang up or stay on the line.
This new safeguard builds on AMP Bank GO’s industry-leading security measures including biometric authentication, behavioural analytics, and real-time fraud detection designed to make it harder for criminals to exploit the system.
John Arnott, Director AMP Bank GO said:
“We’ve seen it all, from fake to mis-matched IDs – the lengths fraudsters go to is nothing short of extraordinary.
“Taking a moment to scan your licence or passport and record a quick selfie video might feel like a hassle, but it’s a small step for big peace of mind.
“Digital criminals are getting bolder and smarter. The threat landscape is always evolving, and so are we.
“AMP Bank GO is built with purposeful friction – smart, security-first steps that protect customers and the community. Digital banking should be fast, but never at the cost of safety.
“And now, with Your Bank is Calling, customers can stop a scam before it starts. “We’re asking Australians to embrace these steps – because they work.”
Why it matters
According to the Australian Bureau of Statistics, more than 2 million Australians fell victim to card fraud in the last year, with 1 in 7 experiencing some form of personal fraud, including scams and identity theft1.
AMP Bank GO’s own research found nearly 1 in 4 Aussie small businesses have been the target of fraudsters, and the same amount feel their bank doesn’t offer adequate cyber security and fraud protection.
Top 5 scam safety tips
1. Be vigilant with verifying callers. If in doubt, hang up and call back on a publicly listed number.
2. Don’t be pressured to act quickly. Take your time to confirm details and check new pages before acting.
3. Be wary on social media. Confirm via trusted channels — avoid clicking links or sharing details online.
4. Take note of anything odd. Suspicious details or inconsistencies can be red flags.
5. Protect your devices. Never give remote access to your phone or computer, especially to unsolicited callers.
Always Stop. Check. Protect. to stay safe from scams.
Customers who think they’ve been scammed, or suspect fraud should contact us immediately 24/7 via the AMP Bank GO app or call us on 1800 950 105.
For more information visit AMP Bank GO’s website at amp.com.au/security.
AMP commissioned research to understand the challenges Australian small business owners face – a survey of 2,000 Australian sole traders and small business owners (20 employees or less) was conducted in January 2025.
The product issuer and credit provider is AMP Bank Limited ABN 15 081 596 009, AFSLand Australian credit licence 234517