Electronic verification of identity

We have obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) to verify your identity, which may be before we lend to you.

We also have obligations under the AML/CTF Act to verify your identity at various times whilst you hold one of our products or use one of our services. 

We must handle your personal information in accordance with the Privacy Act 1988, the Document Verification Service Participation Agreement and our privacy policy.    

You consent to us disclosing your full name, residential address and date of birth to a third-party electronic verification of identity (EVID) service provider for the purposes of requesting the EVID provider to provide an assessment whether this personal information matches (in whole or in part) the personal information held by various approved electronic verification data sources on you and other individuals.  These matches may include a match against the credit header of your, or others’ credit file.

You consent to the EVID service provider preparing an assessment using this personal information, and comparing this personal information with the personal information it sources from these electronic verification sources and providing this report to us. The EVID service provider may use the Commonwealth Attorney General’s Department Document Verification Service (DVS) to make an Information Match Request against information held by a State or Commonwealth government department or agency ( Official Record Holder) and a corresponding Information Match result may be given to you and us. If you would like more information on what these are please visit www.dvs.gov.au.

You consent to us and/or our EVID service provider to request your personal information including any biometric information such as a photograph “selfie” of you for the purposes of compiling a report for us on the authenticity of your identity.  

We may collect, hold, use and disclose the personal information collected in this section for the purposes of complying with our obligations under the AML/CTF Act and for fraud risk management purposes.

If you don’t consent to this, please tell us and we may have to use other reasonable means of verifying your identity.  This may delay the processing of your application. 

We are not permitted to use or disclose the information we obtain via an Information Match Request for any of the following: (a) creating a data profile about you; (b) offering to supply you goods and services; (c) promoting our products or services; (d) enabling another person to promote their products or services; (e) enabling another person to promote their goods or services; and (f) market research.   

Our privacy policy contains information about making complaints relating to how we handle your personal information and can be found at www.amp.com.au/privacy or you can complain to the Office of the Australian Information Commissioner at www.oaic.gov.au/privacy/privacy-complaints.