Security & protection

With AMP, you can be assured that we have taken steps to make your online experience with us a safe and secure one. At the same time, we want to share some useful information that can also help you manage your online transactions safely, from buying security software for your computer to identifying any potential fraudulent activities.

Protect yourself online

These eight simple habits can help you manage your money safely online:

  1. Keep your password safe - choose a difficult password and never share it with anyone. 
    A password manager can make things easy and keep all your passwords safe.
  2. Monitor your My AMP online sessions - check your last login details are correct
  3. Always log off when finished - don’t just close the computer window
  4. Install and update your anti-virus software - so you’re protected from fraudulent activity
  5. Be suspicious of any unsolicited email - never click on links from these emails
  6. Regularly check your account statements - let us know if you find any unfamiliar transactions.
  7. Setup withdrawal alerts in the MyAMP app - in the 'More Menu' select  'Settings' then 'Notification preferences'. Select your bank account and then 'Withdrawal notification'.
  8. Protect your credit rating - visit for information on how to access your credit report to check for unauthorised consumer credit activity.

Security software

Security software helps protect your computer against fraudulent activity by detecting and preventing online attacks. We strongly recommend that you install and regularly update firewall, anti-virus, anti-spyware and spam filtering software on your home PC.

Stay updated with our security alerts

Phishing is becoming increasingly common. It refers to an attempt to access sensitive information about you through emails and instant messages disguised to look like they’ve come from a trustworthy source like a bank or company. When we become aware of a hoax email or phishing campaign directed at our customers we post a security alert on our home page.

We will never send you an email containing a link to My AMP or ask for your passwords or TelePINs. However, if you do receive a hoax email claiming to be from AMP Bank, please report it to and move it to ‘trash’.


How to identify different types of fraud

With the incredible growth of digital data, it’s more important than ever to keep your financial information private and secure. Be aware of the most common types of suspicious behaviour or fraud, including:

Email phishing - Fake emails that can look authentic are used to trick recipients into providing personal information like credit card numbers, bank details or passwords. Criminals often use official looking links to a fake website or fake email address.

Phone phishing - A criminal may randomly contact a customer and pretend to be from AMP saying ‘something is wrong with your account’ and ask for your account details. If you doubt a caller’s integrity, ask for their name and contact number and compare it to the AMP Bank contact page.

Credit card scams - Never provide your card details or personal identification number (PIN) to anyone not authorised to use it. Never send your credit card details via email and avoid using public computers for online purchases. Do not let shops or services swipe your card more than once without getting a Transaction cancelled receipt.

Card skimming - Usually impossible to detect, a devise is concealed in an ATM or eftpos machine, which illegally copies information from the magnetic strip on your card. This is used to create a fake or ‘cloned’ card that works exactly like yours. So, it's important that you:

  • don’t use suspicious looking ATMs
  • don’t let sales assistants take your card out of your sight
  • do check your bank statements regularly
  • do use PINs and passwords that are difficult to guess.

Cheque fraud - One of the oldest types of financial crime, cheque fraud occurs when a criminal:

  • creates a counterfeit or fake cheque
  • forges a signature on a stolen cheque
  • deposits a cheque into a third party account without authority
  • deposits or writes a cheque when there are insufficient funds in the account.

To prevent cheque fraud:

  • never sign a blank cheque
  • never leave gaps between written words on cheques
  • keep your cheque book in a secure, safe spot
  • avoid using acronyms and short names (such as ATO).

Identity theft - Your personal information could be stolen (for example from household mail or bank statements) and used to create a new forged identity. To prevent this you should:

  • shred all documents with personal information before throwing them away
  • avoid storing scanned personal documents on your computer.

For more information about online security, visit Scamwatch or Stay Smart Online.

Smart tips for your smartphone

With AMP’s digital solutions, you can manage your money from your smartphone or tablet anytime, anywhere.

  • Keep your personal details, like passwords or account numbers, as private as possible. Storing too much information on your smartphone can be risky, allowing contactless technology - where you don’t have to enter your PIN or sign for transactions - access to your personal data or records.
  • Make sure you use a secure network like a mobile network, rather than WiFi.
  • Only login to the actual site of your service provider.
  • Report your lost or stolen smartphone to the police with your international mobile equipment identification (IMEI) number. You can retrieve this number by keying in *#06# on any smartphone.

Important information

It’s important to consider your particular circumstances and read the relevant Product Disclosure Statement or Terms and Conditions before deciding what’s right for you. This information hasn’t taken your circumstances into account.

This information is provided by AMP Bank Limited. Read our Financial Services Guide for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you.

All information on this website is subject to change without notice. The credit provider and bank product issuer is AMP Bank Limited ABN 15 081 596 009, AFSL and Australian Credit Licence 234517.