Here's how we can support you.
| Spot and stop elder financial abuse | This guide is for our older customers and their loved ones. We want you to be safe and savvy when managing your money. Learn more |
| Accessible banking | AMP Bank is committed to improving accessibility of our banking products and services for clients with a disability, older customers and clients with limited English. Learn more |
| Customers that do not have traditional forms of identification | If you are unable to provide satisfactory reliable and independent documentation, or where a discrepancy may exist between your application details and available identification documents, due to circumstances such as natural disasters, domestic violence etc. Please use this form If you are of Australian First Nations People heritage and you don’t have any satisfactory combination of the conventional identity documents we need to verify your identity, please use the Statement of Referee form |
| Financial advice options |
Financial advice doesn’t have to be face to face. Find out about the different types of advice that’s available and how to get it. Learn more |
| Banking code of practice |
AMP Bank are making sure all products and services are accessible and easy to understand. Learn more |
| Financial hardship support through Good Shepherd |
AMP is proudly partnering with Good Shepherd to bring additional help to those who need it most. Learn more |
| TIS National - translating and interpreting services | TIS National immediate phone interpreting service is available 24 hours a day, every day of the year for the cost of a local call for any person or organisation in Australia who needs an interpreter. Learn more |
| ASIC warns Indigenous consumers about scams | The Australian Securities and Investments Commission, as one of the agencies responsible for the National Indigenous Consumer Strategy (NICS), urges Indigenous consumers to be wary of scams. Learn more |
| National Indigenous Australians Agency | The NIAA recognises that each community is unique. Our team includes people across Australia who work closely with communities to make sure policies, programs and services address these unique needs. Learn more |
| National Indigenous support | Connecting Aboriginal and Torres Strait Islander people with Australian Government policies and programs and raise awareness about the initiatives that affect you most. Learn more |
| Indigenous payment support services | A range of payments and support for Aboriginal and Torres Strait Islander Australians. Learn more |
| Rural and remote payment support services | There are payments and services available to support you if you live in a rural or remote area of Australia. Learn more |
| Mental health support for people living remotely | There are things you can do to find support. What’s most important is taking the time to find what’s right for you. Learn more |
| AUSTRAC – helping those without the usual forms of identification | Without conventional forms of identification it may be hard for people to access financial services. AUSTRAC has listed how banks can help you. Learn more |
Get in touch
Banking
9am - 5pm, Monday to Friday (Sydney time)
- General hardship - home loans
- Accessible banking
Super & retirement enquiries
Mon - Fri: 8.30am – 7pm (AEST)
- Understanding insurance inside super
- Accessing your super early