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Helping you during hardship

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Helping you during hardship

If you're going through a difficult time and experiencing hardship, we're here to help.

Helping you during difficult circumstances

Sometimes unforeseen events can make it difficult to cope financially. This could include:

Domestic violence or financial abuse
Living with age-related impairment like dementia or Alzheimer’s disease
Fraud and identity theft
Loss of a loved one
Separation from a partner, or
Loss of income or job.

Our commitment to you

Treat you with respect, sensitivity and compassion
Provide solutions tailored to your specific needs
Keep you informed on any decisions and next steps
Connect you to additional support resources that may help you.

Ways to get help

Read more about the ways AMP Bank can help you with financial hardship
Access more helpful information and further support material on the Australian Banking Association's Financial Assistance Hub
Speak to a financial counsellor
Have you lost a loved one? Find out more about deceased estates and how we may be able to support you
Need help budgeting? Read more about budgeting tools and tips or try our Budget Planner Calculator
Get in touch and together, we’ll help you work out what you need to do. Call us on 13 30 30.

Support agencies

Name	Details	Website	Phone
Australian Banking Association's Financial Assistance Hub	Helpful information about further support material regarding financial hardship.	www.ausbanking.org.au/assistance
1800Respect	Family and domestic violence support.	www.1800respect.org.au	1800 737 732
Beyond Blue	Mental health support for anxiety, depression and suicide.	www.beyondblue.org.au/get-support/get-immediate-support	1300 22 4636
Lifeline Australia	Crisis support and suicide prevention.	www.lifeline.org.au	13 11 14
Wesley Mission	Helping people in need.	www.wesleymission.org.au
National Debt Helpline	Access to free financial counselling.	www.ndh.org.au
Alzheimer’s Australia	General information about dementia.	www.dementia.org.au	1800 100 500
Seniors Rights Victoria	Support and advice to help prevent elder abuse and safeguard the rights, dignity and independence of older people.	www.seniorsrights.org.au	1300 368 821
Advocare (WA)	Not-for-profit organisation that supports and protects the rights of older people in WA.	https://www.advocare.org.au	08 9479 7566
Seniors Rights Service (NSW)	Provides free, confidential advocacy, advice, and legal services to older people in NSW.	www.seniorsrightsservice.org.au	1800 424 079
ARAS (SA)	ARAS provides advocacy assistance to support older people to uphold their rights and their responsibilities.	www.sa.agedrights.asn.au	1800 700 600
COTA NT	Advocating for and working towards an age-friendly, just, inclusive and equitable society for all Territorians over 50.	www.cotant.org.au/information	08 8941 1004

Important information

The product issuer and credit provider is AMP Bank Limited ABN 15 081 596 009, AFSL and Australian credit licence 234517.

It’s important to consider your circumstances and read the relevant Product Disclosure Statement or Terms and Conditions before deciding what’s right for you. This information hasn’t taken your circumstances into account. Information including interest rates is subject to change without notice.

Any application is subject to AMP Bank’s approval. Terms and conditions apply and are available at amp.com.au/bankterms or 13 30 30. Fees and charges may be payable. Full details are available in the Fees and charges guide.

This information is provided by AMP Bank Limited. Read our Financial Services Guide available at amp.com.au/fsg for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you. All information on this website is subject to change without notice.

AMP Bank is a member of the Australian Banking Association (ABA) and is committed to the standards in the Banking Code of Practice.

A target market determination for these products is available on our TMD page.