Helping you during difficult circumstances

Sometimes unforeseen events can make it difficult to cope financially. This could include:

  • Domestic violence or financial abuse
  • Living with age-related impairment like dementia or Alzheimer’s disease
  • Fraud and identity theft
  • Loss of a loved one
  • Separation from a partner, or
  • Loss of income or job.

Our commitment to you

  • Treat you with respect, sensitivity and compassion
  • Provide solutions tailored to your specific needs
  • Keep you informed on any decisions and next steps
  • Connect you to additional support resources that may help you.

Ways to get help


Support agencies

 Name Details  Website  Phone
Australian Banking Association's Financial Assistance Hub Helpful information about further support material regarding financial hardship.  
 1800Respect  Family and domestic violence support. 1800 737 732
Beyond Blue Mental health support for anxiety, depression and suicide. 1300 22 4636
Lifeline Australia Crisis support and suicide prevention. 13 11 14
Wesley Mission Helping people in need.   
National Debt Helpline  Access to free financial counselling.  
Alzheimer’s Australia General information about dementia. 1800 100 500
Seniors Rights Victoria  Support and advice to help prevent elder abuse and safeguard the rights, dignity and independence of older people. 1300 368 821
Advocare (WA) Not-for-profit organisation that supports and protects the rights of older people in WA. 08 9479 7566
Seniors Rights Service (NSW) Provides free, confidential advocacy, advice, and legal services to older people in NSW. 1800 424 079
ARAS (SA) ARAS provides advocacy assistance to support older people to uphold their rights and their responsibilities. 1800 700 600
COTA NT Advocating for and working towards an age-friendly, just, inclusive and equitable society for all Territorians over 50. 08 8941 1004

Important information

The product issuer and credit provider is AMP Bank Limited ABN 15 081 596 009, AFSL and Australian credit licence 234517.

It’s important to consider your circumstances and read the relevant Product Disclosure Statement or Terms and Conditions before deciding what’s right for you. This information hasn’t taken your circumstances into account. Information including interest rates is subject to change without notice.

Any application is subject to AMP Bank’s approval. Terms and conditions apply and are available at or 13 30 30. Fees and charges may be payable. Full details are available in the Fees and charges guide.

This information is provided by AMP Bank Limited. Read our Financial Services Guide available at for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you. All information on this website is subject to change without notice.

AMP Bank is a member of the Australian Banking Association (ABA) and is committed to the standards in the Banking Code of Practice

A target market determination for these products is available on our TMD page.