Account support

When you close your account, your closing statement will be sent to the verified email address on your account.
 

Should you wish to have statements which cover a different range of dates, you can either download these before closing your account via the 'Statements and Documents' section, or if you account is already closed then please contact customer service by calling 1800 950 105 who will be able to assist.
 

If you're calling from overseas you can call us on +61 2 5135 1930.

You can get in touch by following these steps:
 

1. Click on your account icon.
2. Scroll down and click on Help in the menu.
3. Click on 'Talk to AMP'

You can phone us on 1800 950 105.  If you're calling from overseas you can phone us on +61 2 5135 1930

If you wish to make a complaint, you can either:
 

1. Get in touch with our customer service team via the app
2. Call us on 1800 950 105
3. Email us at help@ampbank.com.au
 

If you're calling from overseas you can call us on +61 2 5135 1930

We go above and beyond when it comes to customer service, especially if you're going through a difficult time.
 

If you’re experiencing money worries, dealing with a bereavement, or need help managing your day-to-day finances, you can get in touch with our customer service team via the app or by calling us on 1800 950 105. If you're calling from overseas you can call us on +61 2 5135 1930

If you’ve got a new phone/device, you’ll need to download the AMP Bank App from your app store. You can then log in using the mobile number linked to your account.
 

If you’ve changed your mobile number and still have access to the app on your old phone/device, you’ll need to update your mobile number first before logging into your new device:
 

1. Head into the Main Menu (top right of the home screen)
2. Tap Settings (Apple) or the Cogwheel (Android).
3. Select your mobile number and follow the onscreen steps to update.
4. You’ll need to confirm the change, by entering your account password.
 

If you've changed your mobile number and you don't have your old device, you’ll need to give us a call so we can help you log in. You can call us on 1800 950 105. If you're calling from overseas you can call us on +61 2 5135 1930

It’s never easy having to deal with the death of a loved one, let alone their estate or affairs. So we want to try and help do as much of the heavy lifting as possible for you, so you can focus on the important things.
 

If you need to let us know about a AMP account holder who has passed away, please get in touch as soon as possible, either by emailing us at help@ampbank.com.au or by calling our Customer Service team on 1800 950 105.  If you're calling from overseas you can call us on +61 2 5135 1930

Your address, email and mobile phone number can all be updated from your app:
 

1. Tap the menu in the top right of the home screen
2. Tap Settings (Apple) or the Cogwheel (Android)
3. Select the option you want to update
4. Enter your password to confirm the changes
 

If you need to update your name, you will need to send us documentation. Depending on your situation, this could be one of the following:
 

1. A deed poll
2. A marriage certificate
3. A divorce certificate
 

You can send this to us via the app by going to the Help section of the app:
 

1. Tap on Talk to AMP Bank
2. Tap Start a new conversation
3. Tap I need to get in touch
4. Select Send a message
 

From there, you can send the document as an attachment and we will let you know as soon as it is updated.

If you're a company or registered sole trader you'll be able to update a few details such as business correspondence address right from your app.
 

From the main menu, select 'Manage Business' and you'll be able to see all your business details here. There a some details such as business name, people associated with the account that you'll need to update on ASIC first before we can update. Once you do send us a quick message in the app via the Help section and we'll get them updated for you.
 

If you're an unregistered Sole Trader, you'll need to contact customer services to update your business details. 

You can create a Payee using someones Organisation ID or ABN by adding a Business Payee. You can do this by navigating to the Payments tab and selecting 'add a Payee', and select 'Business' at the top. Enter the Business Name of the Payee, select next, and under 'How would you like to pay', select either ABN/ACN (PayID) or Organisation ID (PayID) and complete the payee creation process.