How can we help?

  • Step 1: Your details

    You need to select the Existing customer enquiry question.

    You need to fill in the plan or member number.

    Please select
    • Please select
    • Banking
    • Home Loans
    • Heritage products
    • Insurance (Assets)
    • Insurance (Personal)
    • Corporate Super
    • Superannuation
    • Investments
    • Retirement

    You need to fill in the product type.

    Select title
    • Select title
    • Mr
    • Mrs
    • Ms
    • Miss
    • Other

    You need to select the title field.

    You need to complete the alternate title field.

    You need to add your first name.

    You need to give your date of birth.

    You need to advise your gender.

    Address is a required field.

    Suburb is a required field.

    Select state
    • Select state
    • ACT
    • NSW
    • NT
    • QLD
    • SA
    • TAS
    • VIC
    • WA

    State is a required field.

    State/Province/Region is a required field.

    Postcode is a required field.

    Please select
    • Please select
    • Australia
    • New Zealand
    • United Kingdom
    • United States of America
    • ------
    • Afghanistan
    • Aland Islands
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    • Andorra
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    • Bangladesh
    • Barbados
    • Belarus
    • Belgium
    • Belize
    • Benin
    • Bermuda
    • Bhutan
    • Bolivarian Rep. of Venezuela
    • Bolivia (Plurinational State)
    • Bonaire, Sint Eustatius, Saba
    • Bosnia and Herzegovina
    • Botswana
    • Bouvet Island
    • Brazil
    • British Indian Ocean Territory
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    • Bulgaria
    • Burkina Faso
    • Burundi
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    • Cameroon
    • Canada
    • Cayman Islands
    • Central African Republic
    • Chad
    • Channel Islands
    • Chile
    • China
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    • Colombia
    • Comoros
    • Congo
    • Cook Islands
    • Costa Rica
    • Cote d'Ivoire
    • Croatia
    • Cuba
    • Curacao
    • Cyprus
    • Czech Republic
    • Dem. People's Rep. of Korea
    • Dem. Rep. of the Congo
    • Denmark
    • Djibouti
    • Dominica
    • Dominican Republic
    • Ecuador
    • Egypt
    • El Salvador
    • Equatorial Guinea
    • Eritrea
    • Estonia
    • Ethiopia
    • Falkland Islands (Malvinas)
    • Faroe Islands
    • Federated States of Micronesia
    • Fiji
    • Finland
    • France
    • France-Metropolitan
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    • Greenland
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    • Guatemala
    • Guernsey
    • Guinea
    • Guinea-Bissau
    • Guyana
    • Haiti
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    • Holy See
    • Honduras
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    • Iceland
    • India
    • Indonesia
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    • Jamaica
    • Japan
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    • Kenya
    • Kiribati
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    • Latvia
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    • Lithuania
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    • Madagascar
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    • Malaysia
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    • Mauritius
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    • Mexico
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    • Netherlands
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    • Nigeria
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    • Philippines
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    • Poland
    • Portugal
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    • Republic of Korea
    • Republic of Moldova
    • Republic of South Africa
    • Reunion
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    • Russian Federation
    • Rwanda
    • S. Georgia and S. Sandwich Is.
    • Saint Barthelemy
    • Saint Kitts and Nevis
    • Saint Lucia
    • Saint Martin (French part)
    • Saint Pierre and Miquelon
    • Samoa
    • San Marino
    • Sao Tome and Principe
    • Saudi Arabia
    • Senegal
    • Serbia
    • Seychelles
    • Sierra Leone
    • Singapore
    • Sint Maarten (Dutch part)
    • Slovakia
    • Slovenia
    • Solomon Islands
    • Somalia
    • South Sudan
    • Spain
    • Sri Lanka
    • St. Helena
    • St. Vincent and the Grenadines
    • State of Palestine
    • Sudan
    • Suriname
    • Svalbard and Jan Mayen Islands
    • Swaziland
    • Sweden
    • Switzerland
    • Syrian Arab Republic
    • Taiwan
    • Tajikistan
    • Thailand
    • Timor-Leste
    • Togo
    • Tokelau
    • Tonga
    • Trinidad and Tobago
    • Tunisia
    • Turkey
    • Turkmenistan
    • Turks and Caicos Islands
    • Tuvalu
    • Uganda
    • Ukraine
    • United Arab Emirates
    • United Republic of Tanzania
    • United States Virgin Islands
    • Uruguay
    • US Minor Outlying Islands
    • Uzbekistan
    • Vanuatu
    • Vietnam
    • Wallis and Futuna Islands
    • West Indies
    • Western Sahara
    • Yemen
    • Yugoslavia
    • Zaire
    • Zambia
    • Zimbabwe

    Country is a required field.

    Please find and select your address, or add a new one if it can't be found.

    You need to enter your email address.

    If you live outside Australia, you must provide an email address.

    The email address must contain a name, '@' and valid domain address.

    Must contain at least 9 numbers including your area code .For e.g. 09 123 4567, 02 1234 5678 or (02) 1234 5678.

    Must contain at least 9 numbers. For e.g. 042112345, 0414123456, 0414 123 456 or 0414-234-456.

    If the preferred method of contact is via Telephone, either home phone or mobile number must be provided.

    If you'd like us to contact you by fax, you'll need to give us a fax number.

    The fax number must contain at least 10 numbers. Please make sure you have included your area code. For example: 02 1234 5678 or (02) 1234 5678. Fax number must entered.

    Step 2: Your communication preferences

    I would like to be contacted by:

    • For a quicker response select email as the contact method
    • An email response will be made within two business days
    • For customers residing overseas all responses will be made via email
    • If you are unable to complete the online enquiry, for assistance please contact 1300 157 173

    • Email
    • Telephone (optional)
    • Fax (optional)

    You need to tell us how you'd like us to contact you.

    Please select
    • Please select
    • 8:30am - 11:00am
    • 11:00am - 2:00pm
    • 2:00pm - 5:00pm
    • Anytime

    If you'd like us to contact you by phone, you'll need to tell us the best time to reach you.

    Step 3: Your enquiry

    I wish to ask about:

    • Lost superannuation
    • Consolidating your superannuation
    • Withdrawal enquiries
    • Insurance claims (Personal)
    • Insurance claims (General)
    • Insurance
    • Statements
    • Other/ general enquiry
    • Plan details (including plan values, contribution history, transaction history and beneficiary details)

    You need to tell us what you want to talk to us about.

    Please enter a question to proceed.

    Privacy

    The information you provide is being collected by AMP Life Limited ABN 84 079 300 379 (AMP Life) in order to respond to your enquiry. If you don't provide the information requested, AMP Life may not be able to respond to your query. Your personal information may be shared with business areas or companies within the AMP Group. We may also provide information to local and overseas entities which provide AMP with administrative, financial, research or other services, other insurers and credit providers, financial planners, brokers and other organisations authorised by AMP to assist in reviewing customer needs. We may also disclose personal information to courts, tribunals and dispute resolution bodies, government agencies, and other bodies we are required to provide information to under the law. A list of countries where these providers are likely to be located can be accessed via the AMP Privacy Policy.

    The AMP Privacy Policy provides more information about how we manage and protect the personal information we hold about individuals. It sets out how you can access and correct the information that AMP holds about you, how you may complain about a breach of privacy and our process for resolving privacy related enquiries and complaints.