We’re making progress, simplifying and putting clients first

As part of our commitment to transform our business, we’ve consolidated our range of super and pension products and moved all our products under one trustee, N.M. Superannuation Pty Limited and super fund, AMP’s Super Directions Fund.

The great news is that despite these changes, you’ve remained in your product and have access to the same features and benefits.



Lara Bourguignon, Managing Director of Superannuation, Retirement and Platforms explains these changes

"We've been helping Australians reach their goals for more than 170 years and it’s important to us that we strengthen the products and services we offer to you for the future."

1

We told you about the changes.

2

The changes were made on 15 May 2020.

3

We’re in the final stages of completing the sale of AMP Life to Resolution Life.

What you need to know

Your insurance cover remains safe

While AMP Life is preparing to transition to its new owner, Resolution Life, members can feel safe that AMP Life will continue to deliver on member promises and services. And, this won’t change under new ownership. Importantly, all the terms and conditions of a member’s policy will remain unchanged after the sale completes. AMP Life will remain well capitalised and paying claims will always be a priority.

Learn more about the sale of AMP Life to Resolution life.

If your insurance is provided by a different insurer, there is no change to this.

Complimentary intrafund advice

If you’d like help understanding your insurance cover, contributions to your plan or investment options, as applicable, you can access our complimentary advice at amp.com.au/transform/intrafund.

Processing delays

As a result of the move, there may be delays of up to eight business days for processing transaction requests (such as contributions, withdrawals, premium payments, investment switches, insurance changes and account changes).

My AMP

Our systems will take a while to refresh as we process the move. We expect all changes to flow through to your account on My AMP by Monday 1 June 2020.

Changes to adviser commissions

The government is ending certain types of adviser commissions from 1 January 2021. We’re committed to removing these commissions from the date of the move and passing benefits back to members. Find out more about which products are changing and how this might affect you.

Financial relief for clients facing hardship as a result of COVID-19

As the spread of the COVID-19 coronavirus continues, we're here to help you work through any unexpected hardship or challenges you may be facing.

You can find out more about how we can support you in these challenging times by visiting www.amp.com.au/covid19.

N.M. Superannuation Limited Trustee (NM Super) - Letter and Information Guide for Transfers

The move (via successor fund transfer) took place on 15 May 2020.

AMP Superannuation Limited, the old trustee, issued a letter and information guide dated 13 March 2020 to members in the relevant products above, in respect of the move.

NM Super as trustee of SDF confirms that it is responsible for the statements and representations made in the letter and information guide.

Frequently asked questions

Have my total fees and costs increased as a result of the move?

  • For the majority of customers total fees and costs have not increase.
  • For a very small number of CustomSuper members total and costs fees have increased as a result of the move.
  • In the event your total fees and costs increase, a one-off adjustment will be made to your account equivalent to 18 months of likely financial impact. This will give you time to consider whether the changes are right for you.
  • This will be calculated at the date of the move and paid within two months of the move, if the account remains open. You will be able to see this as an adjustment to your account. You will receive written notification if this amount is more than $20.

Has the balance of my account be affected by the move?

  • As part of the move, we’ve ensured your account balance immediately after the move is the same as immediately beforehand. 
  • This was done by covering any transaction costs and tax implications associated with the move.

If my insurance through super is with AMP Life has there been changes?

  • Despite the change of ownership of AMP Life, remains the provider of your life insurance
  • There‘s no changes to the insurance cover you have through super.
  • There’s no changes to premium rates or the normal rules to how they’re calculated as a result of the move.
  • There’s no impact to current or future claims under review. There’s also no change for applications for cover which are currently under review by AMP Life.
  • There’s no changes to how insurance proceeds are invested upon claim. More information is in the information guide sent to you before the move.

How do I ensure my super contributions continue without interruption?

  • If we’re your employer’s super provider of choice, we’ve notified them of the changes and let them know what actions they need to take to make sure your super contributions continue without interruption. If you have any additional employers, who also contribute to your plan they’ll need to know its new details. After the move we’ll send you a pre-populated choice of fund form, which will accompany the transaction confirmation you receive, for you to provide to any additional employers.
  • Alternatively, if your super plan is not your employer’s super provider of choice or you have previously asked your employer to pay contributions into your account, your employer will need its new details. We’ll send you a pre-populated choice of fund form, which will accompany the transaction confirmation you receive, to give to your employer once the move is complete with the new details they will need.
  • You can log into My AMP and email the pre-populated form directly to your employer.

What do the processing delays mean?

  • As a result of the move, there may be delays of up to eight business days for processing transaction requests.
  • If your pension payment falls within this period, it may be brought forward and paid before the transaction processing delay period. 
  • Changes will flow through to MyAMP with all updates being reflected by Monday 1 June 2020.
     
More frequently asked questions

Important documents

You can find your account information and a copy of your important documents, including your letter and information guide about the changes, by logging into My AMP.

To access information and important documents about your product, select the heading below.

CustomSuper®

Flexible Lifetime – Super®

SignatureSuper®

SignatureSuper®  – where AMP is your employer's default super provider

Here’s some information and important documents about SignatureSuper for members where AMP is your employer’s default super provider. You can also find any additional documents for your specific employer plan directly from your employer or on your AMP plan website.

SignatureSuper Select®

SignatureSuper Allocated Pension®

SuperLeader®


Or you can find the most up-to-date unit prices, crediting rates and historical investment performance by selecting your product below:

Looking for a form? Find it here

Login to My AMP

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We're here to help

If you have any questions, our team is ready to help. If you have a financial adviser, you can contact them, or call us directly.

Contact us

1300 050 591
askamp@amp.com.au
Find an adviser

Monday to Friday 9am – 6pm (Sydney time)

Calling from overseas?
Contact us on +61 2 8048 8196 instead.
Please note, call charges may apply.

Important information

This information is provided by N.M. Superannuation Proprietary Ltd ABN 31 008 428 322, AFSL 234 654, RSE L0002523 (NM Super). It is general information only and hasn’t taken your circumstances into account. It’s important to consider your particular circumstances and the relevant Product Disclosure Statement or Terms and Conditions, available by calling 13 30 30, before deciding what’s right for you. Read our Financial Services Guide for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you.

All information on this website is subject to change without notice. Although the information is from sources considered reliable, AMP does not guarantee that it is accurate or complete. You should not rely upon it and should seek professional advice before making any financial decision. Except where liability under any statute cannot be excluded, AMP does not accept any liability for any resulting loss or damage of the reader or any other person.

The issuer of AMP CustomSuper , AMP Flexible Lifetime Super, AMP SignatureSuper and AMP SignatureSuper – Allocated Pension, AMP SignatureSuper Select and AMP SuperLeader is NM Super.

The issuer of AMP CustomSuper , AMP Flexible Lifetime Super, AMP SignatureSuper and AMP SignatureSuper – Allocated Pension, AMP SignatureSuper Select and AMP SuperLeader is AMP Superannuation Limited (ABN 31 008 414 104) . AMP CustomSuper , AMP Flexible Lifetime Super, AMP SignatureSuper and AMP SignatureSuper – Allocated Pension, AMP SignatureSuper Select and AMP SuperLeader are registered trademarks of AMP Limited ABN 49 079 354 519.