We're making progress, simplifying and putting clients first
As part of our commitment to transform our business we’ve consolidated our range of super and pension products and moved your employer plan to the top-rated CustomSuper®.1
The great news is with CustomSuper, your employees have access to a range of online tools in My AMP to help keep track and check in on their super as often as they’d like. CustomSuper can also cater to a range of investment preferences depending on how involved employees want to be. This includes choosing from our default MySuper lifecycle option, as well as a range of multi-sector and single-sector investment options if they’d like more involvement in their investments.
You can read more about the features and benefits of CustomSuper in the important documents section below.
This is one of the changes we’re making to become a more simplified business that is more employer and member centric.
We told you about the changes.
The changes were made on 15 May 2020.
We’re in the final stages of completing the sale of AMP Life to Resolution Life.
What you need to know
Important changes to Super Guarantee contributions
Given your employees have moved to a new product, the Unique Superannuation Identifier (USI) required to make contributions into your employees’ accounts has changed. To avoid disruptions to your employee super contribution process, please make sure your payroll administrator is told about the new USI.
The new USI is: AMP0277AU
We’ll also provide you with your employees' new account details shortly after the move to help with this.
Processing delays
As a result of the move, there may be delays of up to eight business days from the date of the move for processing transaction requests (such as contributions, withdrawals, premium payments, investment switches, insurance changes and account changes).
Any requests or changes to your plan we receive during this period will be processed as soon as possible.
My AMP
Changes will flow through to My AMP with all updates being reflected by Monday 1 June 2020.
Financial relief for clients facing hardship as a result of COVID-19
As the spread of the COVID-19 coronavirus continues, we're here to help you work through any unexpected hardship or challenges you may be facing.
You can find out more about how we can support you in these challenging times by visiting www.amp.com.au/covid19.
Frequently asked questions
How have employees be told about these changes?
- We’ve written to employees who have an AMP product with details explaining these changes.
- We’ve also provided briefing information on the changes to employer account managers.
What do I need to do?
USI changes
As your employees have moved to a new product, the Unique Superannuation Identifier (USI) required to make contributions into your employees account changed. Please ensure your payroll administrator gets notice of the new USI, to avoid disruptions to your employee super contribution process.
The new USI is: AMP0277AU.
How has the move impacted my employees?
As part of the move, employees have moved to a more contemporary super product, CustomSuper. For information explaining the features and benefits of their new plan, employees can read the PDS available at Custom Super.
Have my members' fees changed?
Overall, total fees and cost for the vast majority of employee members haven’t increased. However, for some members this hasn’t been the case due to changes to the timing of contributions tax deductions as a part of the move. If an employee member (whether in a MySuper or Choice portfolio) has been affected by this, they will receive a one-off adjustment to their account equivalent to 18 months of likely financial impact.
Important documents
Here’s some information and important documents about CustomSuper.
^ Note: Employee members have been told the type of insurance they now hold in their welcome letter which has been sent.
Looking for a form? Find it here
We're here to help
If you have any questions, our team is ready to help.
Contact us
Monday to Friday 9am – 6pm (Sydney time)
1 Awarded 5 Heron Quality stars, 2020 Quality Star Rating – Corporate Product – CustomSuper - Heron Quality Star Ratings 2020
Important information
This information is provided by N.M. Superannuation Proprietary Ltd as trustee of the Super Directions Fund, ABN 31 008 428 322, AFSL 234 654, RSE L0002523 (NM Super). It is general information only and hasn’t taken your circumstances into account. It’s important to consider your particular circumstances and the relevant Product Disclosure Statement or Terms and Conditions, available by calling 13 30 30, before deciding what’s right for you. Read our Financial Services Guide for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you.
All information on this website is subject to change without notice. Although the information is from sources considered reliable, AMP does not guarantee that it is accurate or complete. You should not rely upon it and should seek professional advice before making any financial decision. Except where liability under any statute cannot be excluded, AMP does not accept any liability for any resulting loss or damage of the reader or any other person.
The issuer of AMP CustomSuper is NM Super. AMP CustomSuper is a registered trademark of AMP Limited ABN 49 079 354 519.