FAQ

How do I update my details?

Updating your details is easy

You can update your contact details online through My AMP, on the AMP tablet app or via our get back in contact with AMP form.

You should update your details if:

  • you have moved house
  • you have a new email address
  • you have changed your name
  • you have a new phone number
  • information in our systems is incorrect.

Our products

Update your contact details in My AMP

Show more
  1. Log into My AMP
  2. Select 'View details'
  3. Select 'Personal details'.

Once you're in the 'Personal details' section you'll be able to change your:

  • Title
  • Middle name
  • Email address
  • Contact numbers (home, mobile, work)
  • Home address
  • Postal address.

If you have updated an address you will be required to associate it to the relevant accounts.  

  1. Tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu.
    Select 'Personal details' and tap the 'Contact details' tile.
  2. If you are an AMP Bank customer, you can see your email and mobile contact details. To update these details, you will need to call AMP on 1300 657 801 or visit My AMP.
  3. If you are a superannuation, investment, insurance and or retirement customer you can update your title, middle name, email, telephone numbers and job title here in the app. For all other updates, please call AMP on 1300 657 801.
  4. If you are logged into the app with your company's profile, you can update the company's telephone and location details.
  5. Once you have finished, tap 'Save'.

AMP Superannuation, Retirement, Investment or Insurance products

To update your details online outside of My AMP, visit amp.com.au/myinfo. You will need your existing personal details and member number. If you're not sure what your member number is, you'll find it on your Welcome letter or Plan statement. 

 

Once these have been confirmed you will be asked to advise your new details and submit them to be updated.

To update your name, you'll need to complete a "change of name" form and provide 3 forms of identification.

You'll need to provide:

  1. a primary photographic ID document
  2. a primary non - photographic ID document
  3. a secondary ID document.

More information on these can be found within the Change of name form.

AMP Bank Everyday, Savings, Term deposits and Loans

  1. Log into My AMP
  2. Select the profile icon at the top right-hand corner
  3. Choose 'Manage personal details'.

What personal detais can be changed within My AMP:

  • Email address
  • Contact numbers (home, work)
  • Residential address
  • Postal address.

If you need to change your security mobile phone number, please call us on 13 30 30. 

Control your finances with My AMP

My AMP is your personal online wealth, investment and banking portal, where you can view your AMP and non-AMP accounts in one place and keep on top of your money.

  • Get the complete picture: View your financial information, investment options and detailed information about your savings, insurance and loans.
  • Take action: Change your investment settings, access online statements and update your personal details.
  • Discover new possibilities: Learn more with educational modules, generate personalised reports, and access simulators and calculators to help you plan your financial future.

Register for My AMP

If you've already registered for My AMP and can't remember your account number, check your AMP statement or call us on 1300 300 465 Monday to Friday 8:30am – 7pm (AEST) or email us on ampeservices@amp.com.au

Register online now

You can manage your personal details including your change of address, contact details and numbers online at www.amp.com.au/myinfo or by logging in to My AMP.

Otherwise, download the change of address and personal details form, complete it and send it to us via fax, email or post.

Fax:             1300 558 365 or

Email:          askamp@amp.com.au

Post:            AMP Life Limited Customer Service,
                    PO Box 300 Parramatta NSW 2124

Super, Insurance, Retirement enquiries

131 267

Monday to Friday
8.30am – 7pm (AEST)

Download our app

Need to update something on your account?

Find a form

Read the latest News & insights

Want to speak to a financial adviser?

Find an adviser

Important information

Show more

It’s important to consider your particular circumstances and read the relevant Product Disclosure Statement or Terms and Conditions before deciding what’s right for you. This information hasn’t taken your circumstances into account. 

This information is provided by AMP Life Limited. Read our Financial Services Guide for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you. All information on this website is subject to change without notice.