FAQ

How can I receive my statements online?

How does paperless work?


If you have opted to go paperless, you will receive an email from AMP notifying you when your statement is online on My AMP and where the statement is located. The statement will not be attached to the email and there will be no links for security purposes.

To access the document, login to My AMP and select the policy name from the left hand side menu on the My AMP summary page. Then select 'Statements and correspondence' from the left hand side menu and download the Adobe pdf document that you wish to view. This section holds a history of policy documents since 2006.

The benefits of going paperless include:

  • Paperless is fast: You will receive an email as soon as your online statement is available. There is no need to wait for it to arrive in the mail.
  • Paperless is convenient: Statements will be available online anytime, for the lifetime of your account.
  • Paperless is environmentally friendly: Paperless statements have less environmental impact. Less paper, less energy and a whole lot less storage.

How do I sign up to go paperless?

In order to receive your paperless statements online you will need a My AMP account and online access.

If you are an existing My AMP user you can login to your My AMP account, select Profile on the top right side of the screen, click Personal details on the left side of the screen and then select Change communications preferences.

To edit your preferences, click the Change Preferences button, edit your communication preferences to 'Yes' to go paperless and then click on the 'Save' button.

If you don't have a My AMP account you will need to register for one. As you register, choose to go paperless in your 'communication preferences' as part of your personal details.

I have registered for go paperless, but I'd like to change my paperless preferences. How do I do that?

Login to your My AMP account, click Personal details, on the left hand side of the screen and then select Change communications preferences.

To edit your preferences, click the Change Preferences button, edit your communication preferences and then click on the 'Save' button.

Please refer to the AMP Privacy Policy Statement in the Privacy section at the bottom of the www.amp.com.au homepage.

If I sign up to go paperless with all of my AMP documentation, will I still receive AMP communications in the mail in future?

Yes, you may still receive printed material if this information is not available in an electronic format yet. AMP will look to go paperless where possible.

How long is my statement information stored and available to view online?

 You will be able to view your statement online for the rest of the life of your product. However, AMP stores your statement information for the life of your product, plus seven years.

Does the go paperless service cost me anything?

No. The paperless service is free to all AMP customers.

Control your finances with My AMP

My AMP is your personal online wealth, investment and banking portal, where you can view your AMP and non-AMP accounts in one place and keep on top of your money.

  • Get the complete picture: View your financial information, investment options and detailed information about your savings, insurance and loans.
  • Take action: Change your investment settings, access online statements and update your personal details.
  • Discover new possibilities: Learn more with educational modules, generate personalised reports, and access simulators and calculators to help you plan your financial future.

Register for My AMP

If you've already registered for My AMP and can't remember your account number, check your AMP statement or call us on 1300 300 465 Monday to Friday 8:30am – 7pm (AEST) or email us on ampeservices@amp.com.au

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