1. Contact your adviserShow more
Most complaints are resolved when the adviser and customer work together. Your adviser is obliged to address your complaint in three business days.
If your adviser cannot resolve, to your satisfaction, your complaint within three business days or, if you would prefer to go directly to AMP with your complaint, you can contact our AMP Advice Complaints team.
2. Contact our AMP Advice Complaints teamShow more
Our specialist complaints team is also here to help. Email or write to us about your concern:
Write National Manager, Advice Complaints
33 Alfred Street
Sydney NSW 2000
We will acknowledge your complaint within five days. We’ll call because we’d prefer to talk to you on the phone, but we may also email or post you a letter, to let you know we’ve received your complaint and how we’ll work to resolve it.
You’ll have a dedicated person to oversee and investigate your concern, and you’ll be given their name and contact details. This person will ensure you are regularly updated.
During the investigation process, we may need information from third parties, such as the product provider. We’ll ask for your permission to access the information we need.
Our aim is to resolve your concern as quickly as possible.
If for some reason we cannot address your complaint in 45 days, we will let you know and why.
Resolution options outside AMPShow more
The Financial Ombudsman Service
If you aren’t satisfied with the outcomes from AMP’s dispute resolution process, you can take your complaint to the financial service industry’s independent dispute resolution service. The Financial Ombudsman Service (FOS) deals with unresolved complaints about financial advice, and other financial, insurance, banking and investment-related matters. This is a free service. Go to www.fos.org.au for more information.
- Phone: 1800 367 287
- Email: firstname.lastname@example.org
- Post: FOS Limited, GPO Box 3, Melbourne Victoria 3001
The Superannuation Complaints Tribunal
If you aren’t satisfied with the outcomes from AMP’s dispute resolution process, you can take your complaint to the superannuation industry’s independent dispute resolution organisation, the Superannuation Complaints TribunalThe Superannuation Complaints Tribunal (SCT) deals with complaints about super in the areas of regulated super funds, annuities and deferred annuities, and retirement savings accounts. This is a free service. Go to www.sct.gov.au for more information.
- Phone: 1300 884 114
- Email: email@example.com
- Post: SCT, Locked Bag 3060, Melbourne Victoria 3001
Please note that for FOS or SCT to consider your complaint you must raise it with them within the time limits they specify on their websites.
Do I need to pay to go through the complaints process?Show more
Is my information confidential?Show more
Yes. Your information is protected by confidentiality and privacy regulations.