1. Contact your adviserShow more
Most complaints are resolved when the adviser and customer work together. Your adviser is obliged to address your complaint in three business days.
If your adviser cannot resolve, to your satisfaction, your complaint within three business days or, if you would prefer to go directly to AMP with your complaint, you can contact our AMP Advice Complaints team.
2. Contact our AMP Advice Complaints teamShow more
Our specialist complaints team is also here to help. Email or write to us about your concern:
Write National Complaints Manager
33 Alfred Street
Sydney NSW 2000
We will acknowledge your complaint within five days. We’ll call because we’d prefer to talk to you on the phone, but we may also email or post you a letter, to let you know we’ve received your complaint and how we’ll work to resolve it.
You’ll have a dedicated person to oversee and investigate your concern, and you’ll be given their name and contact details. This person will ensure you are regularly updated.
During the investigation process, we may need information from third parties, such as the product provider. We’ll ask for your permission to access the information we need.
Our aim is to resolve your concern as quickly as possible.
If for some reason we cannot address your complaint in 45 days, we will let you know and why.
3. Go to AMP's Advice Review PanelShow more
The Advice Review Panel is a final complaint review point at AMP for our customers.
You are welcome to refer a matter to this panel when:
- you’ve gone through AMP’s complaint resolution process via the AMP Advice Complaints team, and you are not satisfied with the outcome, and
- no complaint has been made to an external dispute resolution body or no legal proceedings have commenced.
You have two years after the AMP Advice Complaints team’s final decision to refer an eligible matter to the panel.
This is a free service for AMP customers, who have AMP financial advisers.
Write Advice Review Panel Manager
750 Collins Street
Melbourne VIC 3008
Other resolutions options outside AMPShow more
Financial Ombudsman Service
If you aren’t satisfied with the outcomes from AMP’s dispute resolution process, you can take your complaint to the financial service industry’s independent dispute resolution service. The Financial Ombudsman Service deals with unresolved complaints about financial advice, along with a range of other financial, insurance or investment products or services. This is a free service. Go to www.fos.org.au for more information.
Phone 1300 780 808
Fax 03 9613 6399
Write GPO Box 3
Melbourne VIC 3001
Australian Securities & Investments Commission
You may also contact the Australian Securities & Investments Commission (ASIC) with your concern and to learn more about your consumer rights.
Phone 1300 300 630
Do I need to pay to go through the complaints process?Show more
Is my information confidential?Show more
Yes. Your information is protected by confidentiality and privacy regulations.