Complaints

We're here to help

We’re here to help

We care about what you think, and welcome your compliments, complaints and suggestions.

If you do have a concern, or feedback, please let us know. We want to help.
 

Where to go for help

If you have a complaint about your financial advice, here’s what to do and how we can help. Find out more.

Phone    131 267

Email      askamp@amp.com.au

Phone    13 30 30

Email      info@ampbanking.com.au

Phone    137 174

Email      smsf_solutions@amp.com.au

Phone    1800 658 404

Email      clientservices@ampcapital.com

Financial Ombudsman Service

If you aren’t satisfied with the outcomes from AMP’s dispute resolution process, you can take your complaint to the financial service industry’s independent dispute resolution service. The Financial Ombudsman Service deals with unresolved complaints about financial advice, along with a range of other financial, insurance or investment products or services. This is a free service. Go to www.fos.org.au for more information.

Phone    1300 780 808

Email      info@fos.org.au

Fax          03 9613 6399

Write      GPO Box 3
                Melbourne VIC 3001
 

Superannuation Complaints Tribunal

If you aren’t satisfied with the outcomes from AMP’s dispute resolution process, you can take your complaint to the superannuation industry’s independent dispute resolution organisation, the Superannuation Complaints Tribunal. The SCT reviews the decisions of superannuation trustees as they affect an individual member.

Phone     1300 884 114

Email       info@sct.gov.au

Fax           03 8635 5588

Write       Locked Bag 3060
                 Melbourne  VIC  3001
 

Australian Securities & Investments Commission

You may also contact the Australian Securities & Investments Commission (ASIC) with your concern and to learn more about your consumer rights.

Phone     1300 300 630

We stand behind our products and services

Our aim is to resolve your complaint straight away.

If we can’t, we’ll work to address your concern within 10 business days.

During this time, we will update you on the progress of your complaint, and will ensure you have a phone number to contact us directly about it.

If it takes longer than 10 business days to resolve your complaint, we’ll contact you and keep you updated.

  • Banking, insurance, investments or financial advice concerns: if we cannot address your complaint in 45 days to your satisfaction, we will let you know and why, and advise of your right to contact the Financial Services Ombudsman.
  • Superannuation: if we cannot address your complaint in 90 days to your satisfaction, we will let you know and why, and advise of your right to contact the Superannuation Complaints Tribunal.

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