Safe and secure

How it works

My AMP now gives you a 360 degree view

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In the past you’ve been able to add external financial information manually but with the introduction of our account aggregator service, you can connect with your other financial service providers via one secure login and access the an accurate picture of your account balances.

By collating your financial information, My AMP can give you a 360 degree view of your financial position across various bank, credit card, loan, superannuation and investment accounts.

The connection to any outside providers is managed by Yodlee, a global leader in banking technology, with over 30 million users worldwide. Many of Australia's leading financial institutions use Yodlee technology to deliver online services because of its exceptional credentials in bank-level security. You can be sure your banking logins are protected to the highest standards possible and only ever stored with Yodlee under security standards audited by the US government.

Once entered, any login details you provide are immediately encrypted and stored by Yodlee in a separate database using multi-layered hardware and software encryption. We adhere to the most rigorous industry standards for transmitting sensitive financial information. We do not store any of your external login details on our server.

AMP connects with other financial institutions by asking you to provide the login details for that account. When you enter your login details, Yodlee communicates with your external account provider and delivers your data to AMP, omitting any account or credit card numbers so you can view your balances via our secure login.

FAQs

There is nothing more important than keeping your money secure. No money can be moved and neither can account numbers be viewed. Read more about how we keep your information safe and secure. If you're not ready to aggregate your accounts with AMP you can still add the valuations for your external accounts manually.

  1. Click on 'Manage non-AMP accounts'
  2. Click on 'Add new account' and select option 1
  3. Select your account provider from the most popular picks or type the name in the search box. 
  4. Enter your online credentials.

Your account data is brought through at an institution level. This means that deleting an account will remove all your accounts from that institution. For example, removing a banking account could delete your cheque account, your savings account and your credit card account if all of these are held with the same company. If you wish to do this, go to 'Manage non-AMP accounts' and select 'Manage aggregated accounts' in the top right hand corner of your screen. From here you can select the trash icon from the right hand side of the financial institution that holds the accounts you wish to delete.

If your external accounts are not displaying an up-to-date balance you can refresh them all at once.

  1. Click on 'Manage non-AMP accounts'
  2. Select 'Manage aggregated accounts'
  3. Click on 'Refresh all' in the top right of the screen

Safe and secure

We require these details just once so we can establish a secure connection with your financial institutions. Whether it's a bank, credit union, home loan or super fund, these details allow us to retrieve your balances, giving you a complete picture of your financial position.

Once entered, any login and financial institution details you give us are immediately encrypted and stored by Yodlee in a separate database using multi-layered hardware and software encryption. This is the same technology used by multiple banks and audited by the US Government.

To ensure all your data is safe, we adhere to the most rigorous industry standards for transmitting sensitive financial information. We do not store any of your external login details on our server.

No, not even you can access external account numbers or credit card numbers other than the last 4 digits. When you enter your login details, this information is immediately encrypted and sent to Yodlee. Yodlee communicates with your external financial institutions and delivers your data to AMP, omitting any account or credit card numbers so you can view your balances via our secure login. All access to customer data is managed under a strict policy and only authorised staff members are able to access data that you can view in My AMP.

Financial institutions rightly encourage their online customers to be careful. This is to prevent fraud and to protect their passwords from misuse. Unfortunately some institutions have terms which do not make a clear distinction between the misuse of passwords and using them in a secure environment to allow you to better manage and understand your money.

Remember the data managed by your providers is your data. My AMP provides a service designed to help you to get the most out of your data by providing you with a complete picture of your financial situation.

No. You can only make transactions when it comes to certain AMP products if you have them but not when it comes to external accounts. My AMP enables you to view external data but no one (not even you) can move or remove money from your external accounts via My AMP.

Your data is provided to us by Yodlee, a global leader in banking technology and a company with over 30 million users worldwide. Many of Australia's leading financial institutions use Yodlee technology to deliver online services because of their exceptional credentials in bank-level security which is audited and accredited by the US government. When you enter your bank account login details Yodlee communicates with your external account provider and delivers your data to AMP, omitting any account or credit card numbers so you can view your data via one secure login.

Please contact AMP on 1300 657 801 (Monday to Friday, 8:30 am - 6:00 pm AEST). We're here to help.

Terms of access

Please read these terms and conditions ("Terms"). They apply to your use of the AMP account aggregator service available via My AMP ("Service"). In these Terms any references to "us", "we" or "our" means AMP Life Limited ABN 84 079 300 379 ("AMP Life") or any of its related companies.

The Service is available via the My AMP website and is subject to the My AMP website terms and conditions.  These Terms form part of the My AMP website terms and conditions however in the event of any inconsistency these Terms will prevail to the extent of the inconsistency in relation to the your use of the Service.

Your access and use of the Service is subject to these Terms.

Except as expressly set out in these Terms we do not make any representations or warranties and to the extent permitted by law we do not make any implied representations and warranties. We may change these Terms by giving you notice by posting the amended Terms on My AMP. You should check these Terms periodically to ensure that you are aware of any changes. Your use of the Service after notification of such a change means that you accept the changed Terms. We may modify or discontinue any service provided to you by way of the Service at any time.

The products and services described in connection with the Service are only available to persons accessing the Service from within Australia.

You use the Service at your own risk. Although we attempt to provide accurate, complete and up-to-date information, and to the extent permitted by law we make no representations and give no warranties (express or implied) that the information and advice is free from errors, omissions or other inaccuracies or is up-to-date. None of AMP Life or any of its related companies, or their directors, accepts any liability for any reliance of any person on information provided in relation to the Service or guarantees the performance of any particular financial product referred to in the Service. In the Service any currency references are references to Australian dollars unless otherwise specified.

All content provided in connection with the Service is protected by intellectual property rights (copyrights, trademarks or other rights and laws). AMP Life, or its related companies, owns or licenses all rights (including copyrights, trademarks, patents as well as any other intellectual property right) in relation to all information provided on or via the Service (including all texts, graphics and logos). You may not copy, download, publish, distribute or reproduce any of the information provided in connection with the Service in any form without the prior written consent of AMP Life or the appropriate consent of the owner. However, you can take one copy (print or download) of the content provided in connection with the Service on any one computer for your personal use, so long as you respect all of our intellectual property rights.

We take no responsibility for sites linked from My AMP or to My AMP. You acknowledge that you must obtain our permission prior to linking to My AMP. If you do link to My AMP it is at your own risk.

You consent to the use, transfer and disclosure of your personal information by us in accordance with these Terms and the AMP Privacy PolicyFull details are further explained in the AMP Privacy Policy which is available at www.amp.com.au, including how we manage and protect the personal information we hold about individuals.  It sets out how you can access and correct the information that AMP holds about you, how you may complain about a breach of privacy and our process for resolving privacy related queries.

If you choose to make full use of the Service you consent to providing personal and/or sensitive information such as your age, sex, and account credentials including the username and password required to log in to various third party accounts ("Account Credentials") to us. You also consent to our use and disclosure of the information you do provide, including your Account Credentials, as your authorised agent for the purpose of accessing your account information from third party institutions (eg: banks, credit unions and superannuation funds) ("Account Information") in order to provide you with the Service.  If you do not provide your Account Credentials, we may not be able to provide you with the Service.

We will disclose your Account Credentials to Yodlee Inc ("Yodlee") our account aggregation service provider.  Yodlee is headquartered in California, United Sates and is a leading financial services and technology provider.  Yodlee maintains offices in the United States, the United Kingdom and India. The disclosure of this information to Yodlee is strictly governed by our privacy and security obligations to you, and is necessary as Yodlee provides the means by which you can link your financial data to your My AMP account using the Service.

You consent to our use and disclosure of this information as your authorised agent for the purpose of allowing Yodlee to access your Account Information with third party financial institutions (eg: banks, credit unions and superannuation funds) in order to allow us to provide you with the Service. When Yodlee accesses your Account Information your identity is not directly ascertainable from the transaction data which is part of your Account Information.

You acknowledge that: when we use your Account Credentials we can access your Account Information with third party financial institutions on your behalf and in doing so you may not be in compliance with the terms and conditions of your financial institution and you may be fully liable for all transactions conducted as a result of your non-compliance with those terms and conditions (for example, where the ePayments Code applies to your financial institution, you may not claim limited liability that is applicable for "unauthorised transactions" under the ePayments Code); and in order to avoid any non-compliance with the terms and conditions of your financial institution, it is your own responsibility to obtain their consent to provide your Account Credentials to us and to our appointment as your agent so that we can use them for the purposes outlined in these Terms.

To the maximum extent permitted by law, neither AMP Life, its sub-contractors, associates nor related companies or their directors shall be liable in any way for any loss or damage suffered by you through your use of the Service, including but not limited to loss or damage arising in connection with:

(a) your use of the Service;

(b) any defects, viruses and any other malfunctions caused to any equipment and other software in connection with access or use of the Service;

(c) the information provided in connection with or via the Service;

(d) the interception, modification or misuse of information transmitted to us or transmitted to you;

(e) the functioning or non-availability of the Service;

(f) the misuse of the Service;

(g) claims by third parties in connection with the use of the Service;

(h) any loss or unauthorised access to any data or information that you provide to us when using the Service; and

(i) any loss arising from unauthorised transactions arising from the disclosure and/or use of your Account Credentials or Account Information.

Our liability for negligence, breach of contract or contravention of any law as a result of our failure to provide the Service or any part of the Service, or for any problems associated with your use of the Service (including any loss of data or information you provide to us when using the Service), which cannot be lawfully excluded, is limited, at our option and to the maximum extent permitted by law, to resupplying the Service or any part of the Service to you, or to paying for the resupply of the Service or any part of the Service to you or paying you a maximum of AUD$1,000.

These Terms are governed by the law in force in the State of New South Wales, and the parties irrevocably submit to the non-exclusive jurisdiction of the courts of New South Wales and courts of appeal from them for determining any dispute concerning the Terms.

If the whole or any part of a provision of these Terms is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of the Terms have full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected.

The information provided in connection with the Service is not a recommendation to invest in any investments, securities or financial products. You should obtain a copy of the relevant Product Disclosure Statement ("PDS") before making a decision to invest in, acquire or continue to hold any financial product. Detailed information about the product is contained in the PDS of the relevant products. We do not make any representations or guarantees in relation to the repayment of capital or performance of products displayed in connection with the Service.

We take your privacy seriously. The AMP Privacy Policy sets out generally how we collect, use, disclose and manage your personal information.  We will use your personal information for the purpose disclosed at the time of collection, or otherwise as set out in these Terms and the AMP Privacy Policy, including for the following purposes:

  • to provide you with information you request about the Service;
  • to provide information to persons expressly authorised by you;
  • to manage the Service;
  • to provide products or services you request from time to time;
  • to access or directly link to third party websites and your third party accounts
  • to determine and notify you of what products or services (including third party products and services) we consider are likely to be of most interest to you;
  • to understand how you use the Service and to help us improve the Service, our marketing or the way we do business;
  • if necessary, to verify your identity or age (i.e. over 18); and
  • to contact you for direct marketing and promotional purposes including providing you with information about new products or services, events and special offers, unless you tell us that you do not wish to receive this type of information.

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