How it works
My AMP now gives you a 360 degree viewShow more
In the past you’ve been able to add external financial information manually but with the introduction of our account aggregation service, you can connect with your financial institutions via one secure login and access an accurate picture of your transactions and account balances.
By collating your financial information, My AMP can give you a 360 degree view of your financial position across various bank, credit card, loan, superannuation and investment accounts.
Global leader in data and securityShow more
The connection to any financial institutions via our account aggregation service is managed by Yodlee, a global leader in banking technology, with over 30 million users worldwide. Many of Australia's leading financial institutions use Yodlee technology to deliver online services because of its exceptional credentials in bank-level security. You can be sure your account login credentials are protected to the highest standards possible and only ever stored with Yodlee under security standards audited by the US government.
Bank level security and encryptionShow more
Once entered, any account login credentials you provide via our account aggregation service are immediately encrypted and stored by Yodlee in a separate database using multi-layered hardware and software encryption. We adhere to the most rigorous industry standards for transmitting sensitive financial information. We do not store any of your account login credentials you provide via our account aggregation service on our server.
Connecting with financial institutionsShow more
AMP connects with financial institutions by asking you to provide your account login credentials for that account. When you enter your account login credentials via our account aggregation service, Yodlee communicates with your financial institutions and delivers your transaction and account balance data to AMP, omitting any account or credit card numbers so you can view your transactions and balances via our secure login.
I'm worried about security. What can I do?Show more
There is nothing more important than keeping your money secure. No money can be moved and neither can account numbers be viewed via our account aggregation service. Read more about how we keep your information safe and secure. If you're not ready to aggregate your accounts with AMP you can still add the valuations for your external accounts manually.
How do I add a new account?Show more
- Click on 'Manage non-AMP accounts'.
- Click on 'Add new account' and select option 1.
- Select your financial institution from the most popular picks or type the name in the search box.
- Enter your account login credentials.
How do I remove an account?Show more
Your account information is brought through at an institution level. This means that deleting an account will remove all your accounts from that financial institution. For example, removing a banking account could delete your cheque account, your savings account and your credit card account if all of these are held with the same financial institution. If you wish to do this, go to 'Manage non-AMP accounts' and select 'Manage aggregated accounts' in the top right hand corner of your screen. From here you can select the trash icon from the right hand side of the financial institution that holds the accounts you wish to delete.
How do I refresh the display of my account balances and transactions?Show more
If your accounts viewed via our account aggregation service are not displaying transactions and/or an up-to-date balances you can refresh them all at once.
- Click on 'Manage non-AMP accounts'.
- Select 'Manage aggregated accounts'.
- Click on 'Refresh all' in the top right of the screen.
Why do I get errors with my connected accounts?Show more
When you connect your financial institutions to My AMP using the AMP account aggregation service, we use Yodlee Inc to access your account information. Yodlee use your account login credentials to establish a secure connection with your financial institutions. Yodlee are a large US listed company providing financial data services to over 70 million customers worldwide.
Sometimes Yodlee’s connection to your financial institution experiences difficulty. This can be because your account login credentials have changed and have not been updated in our account aggregation service through My AMP. It can also be because Yodlee needs to make changes to their technology to match the changes made by your financial institution to your online account.
If there is a difficulty with accessing your account information from your financial institution you will get an error message next to your account(s) at that financial institution. We also post any error messages against each account.
We actively monitor the errors on our customers’ accounts daily. If you need to update your account login credentials, we’ll let you know. You can update your account login credentials by accessing your connected services through 'Settings' which can be found in the 'Manage Non-AMP accounts' page > 'Manage aggregated accounts'.
When we see other errors, we work with Yodlee to resolve them as quickly as we can. If the error can’t be resolved quickly, we’ll let you know so you know that we’re working on it. If you have errors and you can’t resolve them, please let us know by contacting our customer support staff. While we monitor errors across all our customers’ accounts, our customer support staff will directly address any errors (or other issues) you have to get your account balances and transactions up to date quickly so you can use the service the way you should be able to use it.
How do I update my account login credentials?Show more
Each time you update your online account login credentials with any of your financial institutions, you will need to update them in My AMP as well.
To update your online account login credentials start by navigating to the 'Manage Non-AMP accounts' page then to the 'Manage your aggregated accounts' link.
Select the 'Settings' icon for the financial institution for which your account login credentials apply which you wish to update (located to the right of your financial institution).
Enter your new account login credentials and select 'Save Credentials'. Your accounts will now show as 'refreshing'.
Can I update or change the category assigned to a transaction?Show more
Sometimes we aren’t able to categorise a transaction. Transactions we haven’t been able to categorise are listed as Uncategorised next to your transaction in your transaction history. It is important that you review these transactions and categorise them regularly. This helps ensure your spending data and budget comparisons are as accurate as possible.
Sometimes you might not like the way we categorise one or more of your transactions. Despite our best efforts we don’t always get the categories right which means you can assign your own categories to transactions.
When you assign transactions to categories we remember what you have done so that we can automatically do it in future – saving you time. To do this ensure you select 'Save all & remember', otherwise if you only want to change the category for that particular transaction, simply select 'Save'.
What are pending transactions and why can’t I categorise a pending transaction?Show more
When most banks process transactions they initially put the transaction into a pending state. Often you can see the pending transactions when you login to your internet banking service. Different banks label them in different ways – some include the word pending in the transaction description, others describe the transaction as a purchase authorisation. Often the transaction description will be updated over the next couple of days as the bank finishes processing the transaction. The lack of information on the transaction and the subsequent changes in the transaction description make it difficult for us to accurately categorise the transaction while it is in a pending state – so we don’t. We wait until the transaction information is complete before we categorise it or allow you to categorise it.
Can I create my own transaction category?Show more
We provide a broad range of categories and sub categories that you can assign transactions to and set budgets for. If you have a specific need for your own categories you can create custom categories.
To do this, select the transaction you would like to categorise and choose the 'Create your own category' link. Enter your category name and select 'Save' or 'Save all & remember' if you have other similar transactions that you would also like to categorise with your new category.
How do I manually change the category of a transaction?Show more
You can manually change a transaction category description anytime you are viewing your transactions. When viewing your transactions, click the 'category' name. From here, choose a 'category group' to activate the list of 'categories' in the right side. Then simply select the 'category' that best describes your transaction.
To update the transaction with this category, select 'Save'. Our automatic categorisation may identify other similar transactions that you would also like to categorise with the same category. To categorise all identified transactions, select 'Save All & remember'.
If you can’t find your category, you can create your own category. You first need to select your 'group' and then click on create 'your own category' link located under the categories on the left hand side. Type your new category name and click 'Save'.
How do I download my transactions and data?Show more
When you Export you will receive an Excel CSV file with your transactions with the following details:
- Account name (as listed in the AMP account aggregation service).
- Date Range.
- Category (if selected).
- Transaction type.
- Minimum/Maximum amount (if selected).
To export your data, go to your account transaction history by selecting your account from the Wealth dashboard or select the Transactions tab in the Money manager section. Above your transactions you will see a 'Download' button. Choose your filtering options and click 'Download' to export your transactions.
Safe and secure
Why do I need to provide my account login credentials for financial institutions outside of AMP?Show more
We require these details just once so we can establish a secure connection with your financial institutions. Whether it's a bank, credit union, home loan or super fund, these details allow us to retrieve your transaction and account balance data, giving you a picture of your finances.
Why do I need to provide my account login credentials for My AMP if I want to use the AMP Money manager tool for certain AMP Bank accounts?Show more
We require these details to obtain the transactions from your relevant AMP Bank accounts so this information will be included in the reports available via the AMP Money manager tool within our account aggregation service. Only transactions from your AMP Bank accounts (excluding AMP Bank Term Deposit and Notice accounts) will be obtained when you provide your account login credentials for My AMP to use the AMP Money manager.
Where we store your account login credentials?Show more
Once entered, any account login credentials you give us via our account aggregation service are immediately encrypted and stored by Yodlee in a separate database using multi-layered hardware and software encryption. This is the same technology used by multiple banks and audited by the US Government.
How do you keep my information safe?Show more
To ensure all your data is safe, we adhere to the most rigorous industry standards for transmitting sensitive financial information. We do not store any of your account login credentials that you enter via our account aggregation service on our server.
Can AMP employees access my account details?Show more
No, not even you can access external account numbers or credit card numbers other than the last 4 digits. When you enter your account login credentials to use our account aggregation service this information is immediately encrypted and sent to Yodlee. Yodlee communicates with your financial institutions and delivers your data to AMP, omitting any account or credit card numbers so you can view your account balances and transactions via our secure login
Why do financial institutions tell me not to provide my account login credentials to anyone?Show more
Financial institutions rightly encourage their online customers to be careful. This is to prevent fraud and to protect their passwords from misuse. Unfortunately some institutions have terms which do not make a clear distinction between the misuse of passwords and using them in a secure environment to allow you to view your account balances and transactions.
Remember the data managed by your financial institutions is your data. Our account aggregation service is designed to help you to get the most out of your data by providing you with a view of your finances.
If someone obtains my account login credentials for My AMP, could they make any transactions on my external accounts?Show more
No. You can only make transactions when it comes to certain AMP products if you have them but not when it comes to external accounts. My AMP enables you to view external data but no one (not even you) can move or remove money from your external accounts via My AMP.
What data do you access and how do you keep it safe?Show more
Your data is provided to us by Yodlee, a global leader in banking technology and a company with over 30 million users worldwide. Many of Australia's leading financial institutions use Yodlee technology to deliver online services because of their exceptional credentials in bank-level security which is audited and accredited by the US government. When you enter your account login credentials via our account aggregation service Yodlee communicates with your financial institution and delivers your transaction and account balance data to AMP, omitting any account or credit card numbers so you can view your data via one secure login.
If I have more questions, how can I contact you?Show more
Please contact AMP on 1300 657 801 (Monday to Friday, 8:30 am - 6:00 pm AEST). We're here to help.
Terms of access
Please read these terms and conditions ("Terms"). They apply to your use of the AMP account aggregation service available via My AMP ("Service"). In these Terms any references to "us", "we" or "our" means AMP Life Limited ABN 84 079 300 379 ("AMP Life") or any of its related companies.
The Service is available via the My AMP website and is subject to the My AMP website terms and conditions. These Terms form part of the My AMP website terms and conditions however in the event of any inconsistency these Terms will prevail to the extent of the inconsistency in relation to the your use of the Service.
Your access and use of the Service is subject to these Terms.
Except as expressly set out in these Terms we do not make any representations or warranties and to the extent permitted by law we do not make any implied representations and warranties. We may change these Terms by giving you notice by posting the amended Terms on My AMP. You should check these Terms periodically to ensure that you are aware of any changes. Your use of the Service after notification of such a change means that you accept the changed Terms. We may modify or discontinue any service provided to you by way of the Service at any time.
The products and services described in connection with the Service are only available to persons accessing the Service from within Australia.
In these Terms any references to “financial institution” means any financial institution at which you hold an account and connect with via your use of the Service (including third party financial institutions, AMP Life or its related companies).
You use the Service at your own risk. Although we attempt to provide accurate, complete and up-to-date information, and to the extent permitted by law we make no representations and give no warranties (express or implied) that the information and/or advice is free from errors, omissions or other inaccuracies or is up-to-date. None of AMP Life or any of its related companies, or their directors, accepts any liability for any reliance of any person on information provided in relation to the Service or guarantees the performance of any particular financial product referred to in the Service. In the Service any currency references are references to Australian dollars unless otherwise specified.
Intellectual property rightsShow more
All content provided in connection with the Service is protected by intellectual property rights (copyrights, trademarks or other rights and laws). AMP Life, or its related companies, owns or licenses all rights (including copyrights, trademarks, patents as well as any other intellectual property right) in relation to all information provided on or via the Service (including all texts, graphics and logos). You may not copy, download, publish, distribute or reproduce any of the information provided in connection with the Service in any form without the prior written consent of AMP Life or the appropriate consent of the owner. However, you can take one copy (print, download or screen shot) of the content provided in connection with the Service on any one computer or one mobile device for your personal use, so long as you respect all of our intellectual property rights.
We take no responsibility for sites linked from My AMP or to My AMP. You acknowledge that you must obtain our permission prior to linking to My AMP. If you do link to My AMP it is at your own risk.
Security, privacy and consent to use Account Credentials to access your accounts with financial institutionsShow more
- to provide you with information you request about the Service;
- to provide information to persons expressly authorised by you;
- to manage the Service;
- to provide products or services you request from time to time;
- to access or directly link to third party websites and your third party accounts
- to determine and notify you of what products or services (including third party products and services) we consider may be of interest to you;
- to understand how you use the Service and to help us improve the Service, our marketing or the way we do business;
- if necessary, to verify your identity or age (i.e. over 18); and
- to contact you for direct marketing and promotional purposes including providing you with information about new products or services, events and special offers, unless you tell us that you do not wish to receive this type of information.
If you choose to make full use of the Service you consent to providing personal and/or sensitive information including your age, sex, and account login credentials such as your account number, username and password required to login to your accounts held with various financial institutions ("Account Credentials") to us. You also consent to our use and disclosure of the information you do provide (in any manner or form as we consider reasonably necessary to provide the Service), including your Account Credentials, as your authorised agent for the purpose of accessing your account information from financial institutions (eg: banks, credit unions and superannuation funds) ("Account Information") in order to provide you with the Service. If you do not provide your Account Credentials, we may not be able to provide you with the Service.
We will disclose your Account Credentials to Yodlee Inc ("Yodlee") our account aggregation service provider. Yodlee is headquartered in California, United Sates and is a leading financial services and technology provider. Yodlee maintains offices in the United States, the United Kingdom and India. The disclosure of this information to Yodlee is strictly governed by our privacy and security obligations to you, and is necessary as Yodlee provides the means by which you can link your financial data to your My AMP account using the Service.
You consent to our use and disclosure of this information as your authorised agent for the purpose of allowing Yodlee to access your Account Information with financial institutions (eg: banks, credit unions and superannuation funds) in order to allow us to provide you with the Service. When Yodlee accesses your Account Information your identity is not directly ascertainable from the transaction data which is part of your Account Information.
You consent to our use of your Account Information (including balances and transactions) to contact you for direct marketing and promotional purposes including providing you with information about new products or services (including third party products and services), events and special offers, unless you tell us that you do not to wish to receive this type of information.
The Service is not available for any account for which two factor authentication is required to login and view your account balances and transactions.
Relationship with your financial institutionShow more
You acknowledge that: when we use your Account Credentials we can access your Account Information with financial institutions on your behalf and in doing so you may not be in compliance with the terms and conditions of your financial institution and you may be fully liable for all transactions conducted as a result of your non-compliance with those terms and conditions (for example, where the ePayments Code applies to your financial institution, you may not claim limited liability that is applicable for "unauthorised transactions" under the ePayments Code); and in order to avoid any non-compliance with the terms and conditions of your financial institution, it is your own responsibility to obtain their consent to provide your Account Credentials to us and to our appointment as your agent so that we can use them for the purposes outlined in these Terms.
Limitation of liabilityShow more
To the maximum extent permitted by law, neither AMP Life, its sub-contractors, associates nor related companies or their directors shall be liable in any way for any loss or damage suffered by you through your use of the Service, including but not limited to loss or damage arising in connection with:
(a) your use of the Service;
(b) any defects, viruses and any other malfunctions caused to any equipment and other software in connection with access or use of the Service, including errors caused by end-to-end encryption;
(c) the information provided in connection with or via the Service, including any information relating to transactions or reports;
(d) the interception, modification or misuse of information transmitted to us or transmitted to you;
(e) the functioning or non-availability of the Service;
(f) the misuse of the Service;
(g) claims by third parties in connection with the use of the Service;
(h) any loss or unauthorised access to any data or information that you provide to us when using the Service; and
(i) any loss arising from unauthorised transactions arising from the disclosure and/or use of your Account Credentials or Account Information.
Our liability for negligence, breach of contract or contravention of any law as a result of our failure to provide the Service or any part of the Service, or for any problems associated with your use of the Service (including any loss of data or information you provide to us when using the Service), which cannot be lawfully excluded, is limited, at our option and to the maximum extent permitted by law, to resupplying the Service or any part of the Service to you, or to paying for the resupply of the Service or any part of the Service to you or paying you a maximum of AUD$1,000.
These Terms are governed by the law in force in the State of New South Wales, and the parties irrevocably submit to the non-exclusive jurisdiction of the courts of New South Wales and courts of appeal from them for determining any dispute concerning the Terms.
If the whole or any part of a provision of these Terms is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of the Terms have full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected.
Financial adviserShow more
A financial adviser is a company or professional who you have an advice relationship with (“Financial Adviser”). If expressly authorised, your Financial Adviser can have viewing access to your financial data and/or can categorise your financial data available in the Service, to provide professional services to you. “Financial data” includes, but is not limited to, the name of the financial institution, account name and transaction information of the account that you hold with the financial institutions, and any categorisation of transactions, spending reports and cash flow reports generated by the Service, but does not include Account Credentials.
A Financial Adviser can only gain access to your financial data through the Service after you expressly authorise to provide viewing access to the financial data and/or grant the ability to categorise your financial data to your Financial Adviser on the accounts you have selected within the Service. If you provide express authorisation, you consent to your financial data being shared with your Financial Adviser and for your financial data being downloaded by your Financial Adviser. Your Financial Adviser may use the financial data to assist in the preparation of your customer profile and/or advice they provide to you. You also consent to, if expressly authorised, your Financial Adviser making changes to the categorisation of financial data in your Service. In all circumstances, you have complete control over the ability of a Financial Adviser to view your selected financial data and/or categorise your financial data and you may grant and revoke access to your Financial Adviser at any time through the Service. You may revoke access through the “Share with your adviser” page within the Service.
If you have expressly authorised your Financial Adviser to view your financial data and/or categorise your financial data through the Service, some of the features available through the Service may only continue while the arrangement between us and the Financial Adviser continues, subject to this paragraph. Your Financial Adviser is subject to agreements with us that govern the access and the use of your data, however, you acknowledge that we are not responsible for the use of your information or financial data by your Financial Adviser. You acknowledge that you have discussed your arrangements with your Financial Adviser before you have expressly authorised your Financial Adviser to view your financial data and/or categorise your financial data on the accounts you have selected within the Service.