Supporting you in periods of financial difficulty

If you're an AMP Life insurance customer experiencing financial difficulty and having trouble meeting your insurance premiums, please call us to talk about how we may be able to help you.

We understand that everyone’s circumstances are unique, so we'll assess your situation and discuss your options to help you through this period. These options could include:

  • Accessing features within your policy that may reduce or waive your premium
  • Altering your options or cover levels to make your premium more affordable – you can read more about this here.
  • You may be eligible to pause your cover and premium for a period of 3, 6, or 12 months – you can learn more about this offer here.
  • If your employment circumstances have changed, such as experiencing a reduction in income or unemployment, please contact us to talk through the impact this may have on your insurance cover.

Other ways to get support

In addition to speaking with us, you might like to reach out to other organisations for further support or view online resources for more information. View a list of these here.

For more information:

8.30am – 7pm, Monday to Friday (AEST)

Important information

This information is provided by AMP Life Limited ABN 84 079 300 379 (AMP Life). Read our Financial Services Guide for information about our services, including the fees and other benefits that AMP Life and their representatives may receive in relation to products and services provided to you. All information on this website is subject to change without notice.

Life Insurance Code of Practice

The Life Insurance Code of Practice is issued by the Financial Services Council (FSC) and sets out the life insurance industry’s commitment to high customer service standards, consistency and principles of conduct.

As a member of the FSC, AMP supports the Life Insurance Code of Practice. You can find more information here.