Introducing AMP MyLife
AMP MyLife is insurance that is designed to cover you and your family for what you need, right when you need it, so that you can get on with living life to the full. And if you’re lucky enough to enjoy a life without interruptions, you can still enjoy benefits.
- Protects you whether you, or a member of your household, have a temporary health set back, or if an illness or injury puts the brakes on permanently. You don’t need to worry about different types of cover and whether you have the right one.
- Considers the impact to your life – your health, family and work – and offers tailored support.
- Provides value, in the form of support services from day one, some of which are available at claim time.
- Is flexible and designed to change with you as your life changes.
- Has flexible payment options so you can take advantage of the cost-effectiveness of paying for insurance cover through your super fund or SMSF.
Payments and support that may be available:
|Monthly payments||Provide help to maintain the regular expenses of your household if you, or a member of your household, experiences an illness or injury|
|Lump sum payment||Provides help to pay down debts and maintain future household expenses if you experience an illness or injury and can never work again, or upon death|
|Unexpected expense payment||Reimburses you for certain expenses (like aids, equipment and home modifications) incurred as a result of an illness or injury to you or a member of your household|
|Cost of cover waiver||Waives the cost of your insurance during a period of illness, injury or unemployment|
|Support services||Offer access to a range of services and discounts designed to support the health and wellbeing of you and your family|
Welcome to AMP's support services
AMP MyLife offers more than traditional insurance.
We want to help you to enjoy all that life has to offer, keep you healthy, and help you get back on your feet if anything goes wrong with your health.
AMP MyLife helps you find a doctor or specialist, and will even make the phone call for you, while taking some of the stress out of finding a school, child care service or aged care service. It encourages you to take stock of how healthy you are and gives you access to a portal of health-related information and support. AMP MyLife can save you time and money.
You have access to everyday services which are available from day one of your cover.
In the event of claim, there are also additional services which, at your case manager's discretion, may be made available to you to support your recovery.
So, scroll down, start browsing and see how AMP MyLife is life insurance for living.
The support services do not form part of your AMP MyLife policy. We reserve the right to change the nature and type of support services and the circumstances in which they are provided at any time. We also reserve the right to withdraw any or all of the support services at any time upon giving 30 days’ notice to you.
Give life a health-kick start with our Wellness Assessment
The key to kick-starting a healthy lifestyle is to first take stock of where your health is. We provide access to a Wellness Assessment that gives you a starting point to benchmark, the chance to learn about your good habits, and set goals you can reach.
After completing the Wellness Assessment, a personalised report is created to help you gauge how healthy you are compared to others your age, and suggests the next best steps to ensure you’re looking after your well-being.
When you applied for your AMP MyLife policy, you may have consented to us sharing your details with Bupa Medical. If you did, we’ve saved you the hassle of re-entering your information again and done as much as we can for you. When you first log into the Wellness Portal, you’ll see some of this information on your personal dashboard. Some of your data will also appear in your Wellness Assessment, making it faster and easier for you to view your full online Wellness Report.
The Wellness Assessment takes about 15-20 minutes and we’ll email you a username and token to register.
AMP has partnered with Bupa Medical and their service provider, Health&, to offer the Wellness Assessment to AMP MyLife customers.
Bupa Medical exists to help their members live healthier, happier lives. Their seven values sit at the heart of everything they do to benefit customers of AMP MyLife, our people and wider society: They take pride in being passionate, caring, authentic, accountable, open, extraordinary and courageous.
And as a leading healthcare organisation in Australia and New Zealand, they’re well placed to support and look after you and your family’s health.
Make time to make an appointment
If you need to find specialists for a health issue, you might put off the tiring task of making all those phone calls to find a provider who can fit you in. Now, you only have to make one.
Talk to the AMP Health Concierge and they’ll take the legwork out of finding and booking your next health-related appointment. Simply explain what kind of help you, or any member of your household, needs and they'll find a local provider and book the appointment for you.
As a valued AMP MyLife customer, this service is available to you at no additional cost (please note, the service does not include the cost of your consultation).
For example, your AMP Health Concierge can help you find and book an appointment with:
- general practitioners
- psychology and psychiatric services
- imaging-rays, CT scans, MRIs
- medical specialists
- speech pathologists
- massage therapy
- pilates practitioners.
How it works
- Call or email UHG.
- Explain where you live and the services you’re seeking.
- Your AMP Health Concierge will call you back within a day with your appointment options. If you like, they can even go ahead and make an appointment for you. It's as simple as that.
AMP has partnered with Unified Healthcare Group (UHG) to provide the Health Concierge service. UHG has access to a wide network of health professionals across Australia, and will find and book specialist appointments for AMP customers.
UHG are one of Australia's fastest growing healthcare organisations, making the BRW top-50 Most Innovative Companies for three consecutive years. They have delivered a range of health solutions to corporates and government employers since 1997.
AMP has not assessed or determined the quality or suitability of the services provided, including the health care professional or health-related diagnostic services which Unified Healthcare Group have found and booked an appointment with. It does not replace the need to consult with your general practitioner or referring doctor.
A wealth of health information and help
AMP MyLife gives you access to a Wellness Portal which provides a wealth of health information and help.
There are hundreds of articles which will tell you all about common health issues – what it is, the symptoms, risks, treatments and where to find more information. From acne to women’s health, you’ll find it here.
You’ll also be able to record your own health information, like your weight, blood pressure, heart rate and allergies to help you keep track of how you’re progressing. Check-up reminders can also be set up, so you don’t forget any key dates.
When you applied for your AMP MyLife policy, you may have consented to us sharing your details with Bupa Medical. If you did, we’ve saved you the hassle of re-entering your information again and done as much as we can for you. When you first log into the Wellness Portal, you’ll see some of this information on your personal dashboard.
You can rest assured that the personal, identifying information you store in the Wellness Portal is completely secure and won’t be shared with anyone. Aggregated, de-personalised data may be used to help AMP design future programs and services that may be of interest to you.
The Wellness Portal is more than a site. It’s a gateway to your world of healthy living.
AMP has partnered with Bupa Medical and their service provider, Health&, to offer the Wellness Portal to AMP MyLife customers.
Bupa Medical exists to help their members live healthier, happier lives. Their seven values sit at the heart of everything they do to benefit customers of AMP MyLife, our people and wider society: passionate, caring, authentic, accountable, open, extraordinary and courageous.
And as leading healthcare organisation based in Australia and New Zealand, they’re well placed to support and look after you and your family’s health.
Discounted child care, school and aged care locators
Placing your kids in school or child care is an important decision, and aged care is even more complex, as you have to take your loved ones’ wishes and needs into account.
Researching your options is a time-consuming process. Our locator reports will do the leg work for you, in a matter of a few clicks.
As a special offer for AMP MyLife customers, school and child care locator reports are offered for $200 each, which is 20% off the normal price of $250. The aged care locator reports are offered for $250, which is 15% off the normal price of $295.
AMP has partnered with SeventeenHundred to provide child care locator, school locator and aged care locator reports for AMP MyLife customers.
SeventeenHundred makes life easier by taking away all the complexity and lost time when looking for care or school options. Their trained experts do all the research, locating and learning about the right place to send family.
AMP and SeventeenHundred will not hold or use personal information you provide us for any purpose other than to help you find the right child care provider for you. This information will be kept confidential.
Visit the Seventeenhundred website for more information.
Safe, secure online advice
Using evidence-based psychological techniques, myCompass aims to help you better understand the challenges you face and teach you ways to make positive and lasting changes in your life.
The program is securely delivered entirely online – you can use it in the privacy of your home or on your mobile, and your details are completely confidential.
AMP MyLife customers can take part in any of the self-help online modules at no additional cost.
Black Dog Institute
The Black Dog Institute is internationally recognised as a pioneer in the identification and prevention of mental illnesses and suicide, and the promotion of wellbeing.
As a medical research institute and non-profit the Institute aims to improve the lives of those affected by integrating research discoveries into everything they do – clinical care and digital health, training of health professionals, community education and public policy solutions.
Putting care into claims
We’ve been evolving our approach to claims, and keeping people at the centre of what we do.
We’ve found, and customers have told us, the best road to recovery involves getting you back to your normal life, as soon as possible.
If anything was to happen to you, we’re not happy just processing your claim and paying your financial benefit. We want to help you get back on your feet. With real help.
You’ll have an AMP case manager who’ll work with you to provide the kind of help you need. We’d like to get you being and feeling as productive as you can be, at just the right pace.
Your case manager, at their discretion, may offer you additional services to support your recovery.
How we plan your recovery
We’ve recognised that to help you recover more effectively, it’s important to get you as close to the life you were living as possible.
If anything serious was to happen to you, our AMP case manager and an AMP recovery specialist will work with your medical team to develop your path to recovery. They’ll make a plan that takes your work, special skills, financial circumstances, support network, social and psychological factors into account. They’ll design a plan that will help you recover and get you back to work.
To continue to receive your monthly payments, it's important you take part in your recovery plan.
Making sure your recovery works
We recognise work is the best place to make you feel productive and be part of a community again – where you can use your skills to contribute and be stimulated.
We’ll work with your employer to make sure your skills are being utilised as much as possible. And if we feel it’ll help your recovery plan if you retrain, we’ll pay for it, whether that’s another course or business coaching.
It’s all part of developing a plan that has helping you at its centre.
Help around the house
When you're recovering from an illness or injury, the best support you could have is the kind that's there when you need it most. Like that friend who is just a phone call away and is happy to give you real, practical help.
Recovery Assist aims to provide some extra support while you're recovering from an injury or illness. Your AMP case manager can determine if these services will aid your recovery and decide whether to setup services such as cleaning, child care, picking up the kids, or laundry services.
KinCare’s mission is to enhance the health and wellbeing of individuals, families and their communities. KinCare doesn’t just provide a service - they take an interest in your health and quality of life. KinCare’s aim is to be Australia's first choice for life improving in-home, personalised, health and wellbeing solutions. They make customers their number one priority, in all they say and do and want the services they provide to make a difference and improve customers' quality of life.
Healthy and convenient meal delivery
Eating well is important for a healing body, but the efforts of shopping, prepping and cooking, can take their toll.
Your AMP case manager may arrange some free meals for you, to help you while you recover. There are limits, which will depend on your circumstances and location.
Gourmet Dinner Service
Gourmet Dinner Service starts with the freshest produce which their highly skilled chefs turn into all natural gourmet meals. They have an extensive menu of dinners, family meals, desserts and sides, all conveniently home delivered. Their belief is simple: by having a selection of gourmet, healthy meals on hand, it’s easy to eat well.
Helping you get back to work
When you’re recovering, driving or using public transport might not be an option. But it’s important to get you back to work.
So if your case manager determines that this will support your recovery, we’ll provide you with free transport to get you back to work and back home, with minimum fuss.
Your AMP case manager will be able to assess and help you get back on the road to recovery.
Important informationShow more
The information is provided by AMP Life Limited (AMP Life) ABN 84 079 300 379 AFS Licence No. 233671 , part of the AMP Group of companies.
Any advice and information on the support services part of our website is general only and has been prepared without taking into account your personal objectives, financial situation or needs. Therefore, before acting on the advice, you should consider the appropriateness of the advice, having regard to those matters.
Before making a decision about AMP MyLife you should consider the AMP MyLife Product Disclosure Statement which is available by calling 132 987. The issuer of AMP MyLife is AMP Life Limited and can be contacted on 132 987 or firstname.lastname@example.org. If you decide to purchase or vary a financial product, AMP Life and/or other companies within the AMP Group will receive fees and other benefits, which will be a dollar amount or a percentage of either the premium they pay or the value of their investments. You can ask your adviser or AMP for more details.
AMP constantly evaluates the products and services it makes available under the support services including their suitability and value to customers.
We can change or withdraw any or all of the services at any time. We take reasonable care in producing the information about services. However, changes in circumstances may occur at any time and may impact the accuracy of the information.
Third Party Providers
- The Health Concierge services are provided by Unified Healthcare Group Pty. Ltd. (ABN 55 883 131 943).
- Recovery Assist services are provided by KinCare Pty. Ltd. (ABN 51 082 296 437).
- The child care, aged care and school locator services are provided by SeventeenHundred Pty. Ltd. (ABN 99 131 114 424).
- The Wellness Portal and Wellness Assessment services are provided by Bupa Medical Pty. Ltd. (ABN 81 000 057 590) in conjunction with Health& Pty. Ltd (ABN 45 153 743 643).
- AMP Rewards are provided by AIMIA Pty. Ltd. (ABN 9600 384 8922).
- Internet-based Cognitive Behavioural Therapy is provided by The Black Dog Institute (ABN 12 115 954 197).
- Transport services are provided by Cabcharge Ltd. (ABN 99 001 958 390).
- We rely on third parties to provide certain information on our web page and are not responsible for the accuracy of that information. We are not liable for any loss arising from any person relying on, either wholly or partially, on information provided by third parties.
- AMP has not assessed or determined the quality or suitability of the services provided, including the health care professional or health-related diagnostic services which Unified Healthcare Group have recommended. It does not replace the need to consult with your general practitioner or referring doctor.
- Links to other websites are provided for your convenience only and do not constitute or imply an endorsement or recommendation of any other company, product or service or any affiliation between us and any other organisation except as expressly stated otherwise. AMP does not control and is not responsible for the content of any other website accessed via links from this site.