Latest from AMP

Home loan relief

If you’re doing it tough, we may be able to pause your home loan repayments for three months with an option to extend further.

Find out more

Early access to super

From mid-April, you may be eligible for early access to your super under temporary new measures being introduced by the government.

Find out more

AMP's CEO message

My thoughts are with those directly impacted, our health care workers and of course with you, our clients. – Francesco de Ferrari

Read the full message

Financial assistance

Banking

AMP Bank is offering home loan relief for any of our clients doing it tough.
 

Insurance

With an AMP life insurance policy you’re protected in the case of a COVID-19 coronavirus claim.

 

Super

Under new measures announced by the government you may be able to access your super early.
 

 

All the latest insights on COVID-19

If you're concerned about the impact on your investments, our AMP experts can provide practical ways to weather market volatility and stay focused on your long-term goals.

Find out more

Get in touch

We’re seeing an increase in clients trying to get in touch. We know it’s frustrating and we’re working hard to respond as quickly as we can.

But why hang on the line? Here are some steps you can take to make things easier:

  • Check out our frequently asked questions (FAQs) below
  • Log into My AMP – you can self-serve in many ways, such as changing your address, reviewing your investment options or updating your super beneficiaries
  • Avoid paperwork – if you need to send documents to us consider emailing us at askamp@amp.com.au

Banking

9am - 5pm, Monday to Friday (Sydney time)

Insurance, Super and Retirement

8.30am - 7pm, Monday to Friday (Sydney time)

Frequently asked questions

Help and support

How can AMP help me?

If you have financial concerns, call us - we can spend time understanding your circumstances and discuss options for how we can help.

For banking or home loans: call 13 30 30
For super, insurance and pensions: call 131 267

I'm not coping, where can I get help?

If you, or any of your loved ones are struggling emotionally, please get help from your local GP, or call one of the numbers below.

National support networks include:

  • Lifeline: 13 11 14
  • Suicide Call Back Service: 1300 659 467
  • Beyond Blue: 1300 22 4636
  • Mental Health Line: 1800 011 511
  • Kids Help Line: 1800 551 800
  • Mensline Australia: 1300 78 99 78
  • GriefLine: 1300 845 745

Can I speak to an adviser?

There are different advice options available to you depending on your needs. Find out more

I’m on My AMP, how do I change my investment options on here?

Once you log into My AMP, you'll be on the Overview screen. You'll find ‘Change Investment Mix’ in the ‘I want to' menu on the right hand side of this page. You'll also find it in the menu on your Superannuation overview and Product overview pages.

I’m on My AMP but I can’t log in (then change the investment option) – what do I do?

Click on 'Forgotten username or password? in the login screen and follow the prompts. Or contact ampeservices on 1300 300 465 from Monday to Friday, 8.30am to 7pm (AET) or email ampeservices@amp.com.au.

Investment markets and super

Why has my money dropped so much?

Since the end of February 2020 financial markets have experienced extreme volatility, on the back of the development and spread of the COVID-19 (coronavirus). Markets remain uncertain as they are fluctuating daily.

This means there may be daily movement in the account balances of your investments. If you're concerned about this or would like more information, it's best to speak to your financial adviser.

Should I withdraw my money?

If you're concerned about the impact on your investments, check out our practical ways to weather market volatility and stay focused on your long-term goals.

It's also a good idea to speak to your financial adviser, who can provide you with quality financial advice and services based on your current situation and future needs. If you don't have an adviser, we can put you in touch with one.

Generally speaking, economic experts have been reminding people that selling shares after a fall may lead to lock in a loss. This could mean you’re selling shares at a lower price and if you decide to buy-back the shares later on, there’s no guarantee you’ll pay less than what you sold them for. If you have a long-term investment strategy it may be best to turn down the external noise during times like this and speak to an adviser.

If you're experiencing financial hardship and need access to funds, please get in touch with us.

For banking or home loans: call 13 30 30
For super, insurance and pensions: call 131 267.

There are some specific circumstances where the law allows you to draw on your super early, such as on compassionate grounds. Find out more

Should I move my money to another fund?

It's best to speak to your financial adviser, who can provide you with quality financial advice and services based on your current situation and future needs, including moving money from one fund to another. If you don't have an adviser, we can put you in touch with one.

If you want to move or switch into other funds, our switch forms are available at amp.com.au/findaform.

What is the cost of switching?

It's best to speak to your financial adviser, who can provide you with quality financial advice and services based on your current situation and future needs. If you don't have an adviser, we can put you in touch with one.

The cost of switching between investment options can vary and is outlined in your PDS, available at amp.com.au/pds.

There is no switch fee for AMP MySuper funds.

Can I get a switch put through today?

You can choose to make a switch on your investment at anytime. It's best to speak to your financial adviser, who can provide you with quality financial advice and services based on your current situation and future needs.

Which is the safest option right now?

It's best to speak to your financial adviser, who can provide you with quality financial advice and services based on your current situation and future needs, including moving money from one option to another. If you don't have an adviser, we can put you in touch with one.

Is there an investment option that doesn’t fluctuate?

It's best to speak to your financial adviser, who can provide you with quality financial advice and services based on your current situation and future needs, including moving money from one option to another. If you don't have an adviser, we can put you in touch with one.

Can I speak to the fund manager to get more info on my actual investments?

It's best to engage your financial adviser so you can receive advice that’s most appropriate for you. Fund managers can't speak directly to clients and investors as they're unable to take into account your overall financial position.

If you don't have an adviser, we can put you in touch with one.

What’s AMP doing to protect my money?

Customer funds invested in AMP super are held in structures that are strictly regulated, and are separate from shareholder funds. These regulations are in place to help protect clients' interests.

AMP knows the importance of protecting our clients' interests, and has processes in place to make sure these regulations are upheld and adhered to.

What will happen to my money if AMP gets into financial trouble?

Sharemarket fluctuations are to be expected during global-scale events.

AMP remains very well capitalised, with our recent capital raising and conservative approach to capital management putting us in good stead to manage the company through challenging business conditions.

Can I access my super funds?

From mid-April 2020, you may be eligible for early access to your super under temporary new measures being introduced by the government. Find out more.

There are some other specific circumstances where the law allows you to draw on your super early, such as on compassionate grounds. Find out more.

How much of my super can I access?

From mid-April 2020, you may be eligible for early access to your super under temporary new measures being introduced by the government.

If you’re eligible, you can access up to $10,000 of your super before 1 July 2020 and up to a further $10,000 from 1 July 2020 for around three months.

Find out more

Insurance and claims

Am I covered by my insurance policy if I get COVID-19 (coronavirus)?

Yes, all our customers are eligible for coverage 24 hours a day, anywhere in the world - regardless of travel warnings - so long as they meet the terms and conditions of their policy.

Are there any additional terms and conditions that would need to be met for claims relating to coronavirus?

There are no specific requirements for claims directly relating to coronavirus provided you meet the terms and conditions of your policy.

What if I get coronavirus and need to take time off work – am I covered by my income protection policy?

Income protection policies are intended to cover you if you can’t work due to illness or injury. The cover of a policy is based on the impact an illness/injury has on an insured person, not the illness itself. If you're eligible to lodge a claim, it will be assessed alongside the terms and conditions of the policy and will include an assessment on whether the impact of the coronavirus on your health has caused you to be impaired and/or unable to work.

I don’t have coronavirus, but I have lost work due to the impact of it - am I covered by my income protection policy?

Income protection covers you if you can’t work or are impaired from working as a direct result of an illness or injury provided you meet the terms of your policy. You would not be entitled to a claim if you can’t work for reasons outside illness or injury (e.g. work or
income loss). 

What if I recently travelled overseas? Am I still covered by my policy?

Yes, all our customers are eligible for coverage 24 hours a day, anywhere in the world - regardless of travel warnings - so long as they meet the terms and conditions of their policy.

I’m planning to travel soon - what if I get coronavirus overseas? Am I still covered?

Yes, all our customers are eligible for coverage 24 hours a day, anywhere in the world - regardless of travel warnings - so long as they meet the terms and conditions of their policy.

What if I get stuck overseas and can’t return to work straight away - am I covered by my income protection policy?

Income protection covers you if you can’t work or are impaired from working due to illness or injury, provided you meet the terms of your policy. It's unlikely you would be eligible or entitled to make a claim if your inability to work is caused by any other reason.

My employer said they might need to temporarily shut down the business due to coronavirus. Would my income protection policy cover me for this?

Income protection covers you if you can’t work or are impaired from working as a direct result of an illness or injury provided you meet the terms of your policy. It is unlikely, you would be eligible and entitled to make a claim if your inability to work is caused by any other reason.

Important information

This information is provided by AMP Life Limited ABN 84 079 300 379. It is general information only and hasn't taken your circumstances into account. All information on this website including this page is subject to change without notice. Before making any investment or financial decisions, you should consider reading the relevant product disclosure statement, available at amp.com.au, or by calling 13 30 30 the appropriateness of the information for your circumstances, financial situation and objectives, and seek professional advice. Read our Financial Services Guide for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you.

Any advice in this page is general in nature and is provided by AMP Life Limited ABN 84 079 300 379. It does not take into account your personal objectives, financial situation or needs. Therefore, before acting on this advice, you should consider the appropriateness of this advice having regard to those matters and consider the relevant product disclosure statement before making a decision about the product.