The new year is just around the corner and we’re pleased to continue to deliver outcomes for members and employers via our Workplace Engagement program.
In 2017, we’ll continue to improve our insurance process and build up our online education content. We’ll also launch new engagement campaigns and process improvements to continue supporting the financial wellness of your employees.
Embedding financial wellness in everything we do
Our second round of research into financial wellness in Australia not only reinforced the problems that individuals are facing, but also highlighted the financial impacts on employers.
Next year we’ll deliver initiatives and tools to help build our members’ financial confidence. By being there at key life moments, we can deliver our promise of helping your employees achieve their goals.
Education is one of the key benefits we offer your employees. This year we continued to deliver employee information sessions about their super plan and benefits. We also re-vamped our online education content and launched a new Q& centre.
Earlier in the year we introduced Money Masterclass via our re-engagement program. Money Masterclass aims to improve financial knowledge and help your employees with two key financial goals – taking control of finances and managing debt. The program is offered both face to face and online.
Over the coming year we’ll continue to build our online and face-to-face education content so we can help more of your employees.
Being there at life’s key moments
Our Customer Lifetime Management (CLM) framework is designed to help your employees meet their financial needs and achieve their goals. Next year we’ll build on this framework to support employees at life’s key moments. New initiatives will include:
- Voluntary super contributions – we will launch new tools to help your employees understand the benefits of making additional superannuation contributions. These tools include a calculator and an option for employees to contact payroll to make contributions when they’re ready.
- Insurance needs assessment tool – with insurance cover being provided on a default basis and premiums increasing as we get older, the insurance needs assessment tool will be one of the first interactions we have with your employees when their plan is set up. This initiative will help address any overinsuarnce or underinsurance issues and introduce beneficiary nomination options.
Transforming the way we manage claims
From 21 November 2016, all AMP total and permanent disability (TPD) and terminal illness (TI) claims moved to the new claims management service model, bringing the process in line with our approach for income protection insurance.
This means that claims will be more conversation-based with less paperwork and administration, making it easier for you and your employees to make a claim.
Managing a claim:
The specialist claims team, Access AMP, will be on hand to talk through your employee’s situation and initiate the claim. Or, you can call on behalf of your employee.
A dedicated case manager will be assigned to the claim and will call your employee (and you) to introduce themselves. The employee can contact their case manager any time for an update.
Employees can call 1300 366 214 to lodge a TPD or TI claim.
How we can help
We’re looking forward to supporting you in 2017, and delivering great outcomes for your employees through our new initiatives.
If you’d like to know more about how we can help, visit amp.com.au or get in touch with your account manager.