At AMP Bank, we have flexible options so you can access and manage your money in a way which suits you best. It’s simple to connect to your accounts from your computer, mobile device, over the phone, at post offices with Bank@Post or with an AMP financial adviser.

With our suite of account options, you can set up your banking to suit your lifestyle. You can get convenient access to make payments or regular transactions, view your statements onlinecommunicate with us electronically, or put your money away into a high-interest savings option.

As one of Australia’s leading wealth management companies, we can help you to build and protect your wealth. 

iPhone and Android app

Access your finances on the move and have your super, banking, investments and insurance all at your fingertips.

Visa Debit Card access with payWave technology for contact-free purchases

AMP Bank Visa Debit Card allows you to access your own funds in your transaction account and redraw available funds from some of our home loans.

This card is accepted anywhere in Australia and whenever you see the Visa or Plus logos. Our card comes standard with payWave technology.

The AMP Visa Debit Card allows you to:

  • receive a full rebate to your account for the ATM fee charged for using your Access card at any ATM in Australia
  • make purchases or withdraw cash from any ATM in the world where the Visa or Plus logo is displayed1
  • make purchases or cash withdrawals at retailers in Australia that offer eftpos
  • make purchases over the phone and internet
  • deposit cheques and cash at Bank@Post, and withdraw cash1 (personal customers only)
  • tap and go for quick payments on purchases

You can change the PIN for your AMP Bank Visa Debit Card via My AMP. Simply log into My AMP or open the My AMP app or AMP Bett3r app and look for the Card management option.

1 Daily withdrawal and purchase limits apply for ATM, Bank@Post and eftpos.

Lost or stolen cards

If overseas: +61 2 8048 8249

24 hours a day, 7 days a week

 

Transaction limits

The following limits apply to transactions made using your Visa Debit Card:

 Transactions  Limit
 Daily Cash withdrawal at ATM and eftpos  $1,000 per day
Visa payWave (Tap and Go) transaction where no PIN is needed $200 per transaction^
$1,000 per day
Purchase when you choose CR at a retailer that offers eftpos Available balance
Purchase when you tap your card (Contactless) and use your PIN at a retailer that offers eftpos Available balance
Purchase when you press SAV or CHQ at a retailer that offers eftpos Available balance
Bank@Post Cash withdrawal $1,000 per day
Bank@Post Cash deposit $9,999.95 per day

^ The $200 limit is a temporary measure, in place since April 2020, in response to COVID-19. It will be extended as necessary, based on Government advice.

Apple Pay

Apple Pay is the easy way to pay every day.

Enjoy all the benefits of Apple Pay on iPhone, Apple Watch, iPad and Mac.2

Learn more

Go Walletless. Samsung Pay is here.

Samsung Pay

Pay with Samsung Pay anywhere^ you can tap or swipe your AMP Bank Visa Debit Card.

Designed to be secure

Your payment information is protected using several layers of security and it is not stored on your device or shared with retailers.

When you pay every transaction is authenticated by your fingerprint, Iris Scanner* or device passcode.

Simple to use

With a simple and intuitive user interface, payments can be made in a matter of seconds.

Activate Samsung Pay with an upwards swipe to select your AMP Bank Visa Debit Card before authorising payment.

More than just payments

Slim down your wallet by adding your favourite loyalty cards to Samsung Pay to quickly access them whenever, wherever†.

With in-built barcode scanning technology, Mobeam, your loyalty card barcodes can be successfully scanned at retailers.

Getting started is simple

Get started today with the following simple steps:

  1. Open the Samsung Pay app and sign in with your Samsung ID.
  2. Register your fingerprint and device passcode which you’ll use to authorise payments. (Customers with a Galaxy S9 or Galaxy S8+ can also scan their irises for iris authentication.)
  3. Scan or enter your AMP Visa Debit Card details.
  4. Verify your card details and enter the verification code.

For more information visit samsung.com/au/apps/samsungpay

^ Devices compatible with NFC point of sale terminals for contactless transactions include Samsung Galaxy Note 5, Galaxy S6, Galaxy S6 edge, Galaxy S6 edge+, Galaxy S7, Galaxy S7 edge, Galaxy A5, Galaxy A7, Galaxy S9 and Galaxy S8+. All devices are compatible with MST point of sale terminals for swipe transactions except for Galaxy S6, Galaxy S6 edge and Gear S2.

* Only compatible with Galaxy S9 and Galaxy S8+.

† Loyalty cards are not available on Samsung Pay on Gear.

Google Pay - The convenience of a mobile wallet is now in your hands

Google Pay™ is the fast, simple way to pay with Google.

Download Google Pay and add your AMP Bank Visa Debit Card to start making simple, secure purchases today.

Google Pay allows you to use NFC capable Android devices running Lollipop 5.0 and above to make payments. It brings together everything you need at checkout and keeps your payment info safe in your Google Account until you’re ready to pay.

Tap. Pay. Done. It’s that easy. 

You don’t even need to open the app – simply wake your device by tapping the home or power button to pay in person with a tap of your phone. You can use Google Pay wherever contactless payments are accepted. For transactions over $100 you may need to enter your PIN at the terminal.

Speed through checkout online

With Google Pay, you can pay with a few quick clicks in apps and on the web. No need to enter your payment info. Simply select the Google Pay icon at the checkout. 

How it works 

Choice, Simplicity and Security

Google Pay offers a smart way to make fast purchases with any credit or debit card, across compatible Android devices that is both simple and secure.

Google Pay doesn’t send your actual credit or debit card number with your payment - so your card details stay safe.

You’ll know exactly when and where your transactions occur - making it easy to catch any suspicious activity. And if your phone is ever lost or stolen, you can instantly lock your device from anywhere, secure it with a new password, and wipe it clean of your personal information.

So whether you’re in-store or in-app – with Google Pay, a simple and secure checkout is always just a phone tap away!

Android, Google Pay, Google Play and the Google Logo are trademarks of Google LLC.

Mobile banking is easy with our apps for iPhone and Android, while internet banking is available via My AMP

Easy banking with our apps

Use our mobile apps to see all your AMP accounts with a single, secure four-digit personal identification number (PIN) access. You can:

  • set up alerts for money coming in or going out of your AMP Bank account
  • monitor your account balances and transfer funds easily between accounts
  • set up Quick Balance view for up to four of your AMP Bank accounts.

Internet Banking

My AMP allows you to:

  • View your account details, recent transactions and statements that have been issued.
  • Transfer funds between your own accounts or to someone else (cut off times apply when transferring funds to someone else).
  • Pay bills using BPAY (cut off times apply)
  • Download your transactions as a csv or qif file for use in accounting software
  • Add nicknames to your accounts
  • Change the PIN for your AMP Bank Access Card (Find out how)

Apple Watch with the My AMP app gives you more time for your money

The My AMP app for Apple Watch gives you quick access to view your balances in the tick of a watch!

  • Simply download the latest version of the My AMP iPhone app to your phone.
  • Then ‘pair’ your Watch to your iPhone. The Apple Watch views the same My AMP app that is stored on your iPhone.

Set up the ‘Quick Balance’ function on your iPhone for each eligible account. This can be done via ‘Notifications and Settings’, then ‘Quick Balance’.

The display notifications will show any notifications you currently have set up on your My AMP app.

Cash or cheque deposits nationwide - you can make deposits at Australia Post outlets which display the Bank@Post sign

You are able to transact at more than 3,200 Australia Post outlets that display the Bank@PostTM sign. This provides you with real-time deposits and the ability to draw cash1.

Use your AMP Bank Access Card at participating outlets and enjoy the benefits of Bank@Post:

  • real time banking
    • deposit cash
    • deposit cheques
    • withdraw cash1
  • secure banking network
  • widespread access throughout Australia

1 Limits apply on withdrawals.

How do I deposit a cheque or a bank cheque?

Compare AMP Bank accounts

Explore our everyday and savings accounts to find an option which matches your savings goals and access needs. Most AMP Bank deposit accounts do not charge account-keeping fees—and many offer a competitive rate of interest.

You can also choose to take years off your mortgage repayments when you take up an AMP Bank home loan with an Offset Deposit Account. If the Offset Deposit Account is linked to a Basic Variable Rate Loan, there is a $6 per month account fee.

What else does AMP Bank do?

We provide residential and business home loans, savings, investment and transaction accounts, and self managed superannuation deposit products to thousands of customers. These are provided through mortgage brokers and AMP-aligned financial advisers, and directly to customers via phone and internet banking, as well as through our mobile apps.

Lost or stolen cards

Please phone 13 30 30 (+61 2 8048 8249 if overseas) 24 hours a day / 7 days a week, to report:

  • a lost or stolen AMP Visa Debit Card
  • a lost or stolen AMP Debit Card

Cheque & deposit books

What is changing?

Over the last few years, the use of cheques and deposit books have steadily declined as clients switch to quicker electronic payment methods.

As a result, from 1 October 2021 we’ll stop offering cheque books and deposit books, and we’ll no longer accept payments to your AMP Bank accounts through the Post Billpay service at Australia Post. Also, from 1 December 2021 we’ll cancel your unused cheques.

We can help with recommending alternative transaction methods available.

If you have any questions or need help, call us on 13 30 30 from Monday to Friday (8am – 8pm) or Saturday and Sunday (9am – 5pm), Sydney time. You can also email us at info@ampbanking.com.au





Key dates to remember

1 October 2021

  • You won’t be able to order a cheque book or deposit book, but will still be able to use your current cheques books and deposit books
  • We’ll still issue bank cheques and accept any of your cheques at Australia Post using Bank@Post2 or presented in person or via mail at AMP Bank at our Parramatta office (subject to COVID restrictions)
  • You won’t be able to use the Post Billpay service at Australia Post to make payments to your AMP Bank accounts

1 December 2021

  • Your AMP Bank personal cheque books will be cancelled, and we won’t accept any of your cheques that are written and presented for payment after this date.
  • Please note, we’ll continue to accept cheques you receive from other financial institutions.
  • You’ll still be able to use your current deposit books.
  • If you need more than one account holder’s signature to operate your account, for any payments on or after 1 December 2021 you’ll need to send us written instructions signed by the required account holders.
  • If you want to start using electronic payment methods set out below like card access, you will need to update your account authority to any to sign. To do this you’ll need to complete the change account signatory authority form.

2 Bank@PostTM and its device mark are trademarks (registered or otherwise) of the Australian Postal Corporation. All rights reserved. Cheques need to be payable to yourself and must match the name on your Access Card for Australia Post to accept them.





Other ways to pay

Please refer to the Account access and operating terms and conditions for more information about these access methods, and the terms and conditions which apply to them. 

Not all access methods are available on all accounts.  You should check your account features in the terms and conditions or product disclosure statement for your product or contact us.

Making a payment to others

  • Internet banking transfer by My AMP
  • Electronic Fund Transfer
  • Direct Debit set up with your service provider
  • AMP VISA Debit Card
  • BankPhone, our automated phone banking service
  • BankAssist, our contact centre assisted phone service to support with transactions
  • BPAY® (registered to BPAY Pty Ltd ABN 69 079 137 518)
  • Apple Pay3 & Samsung/Google Pay4

3 Apple Pay works with iPhone 6 and later in stores, apps and websites in Safari; with Apple Watch in stores and apps; with iPad Pro, iPad Air 2 and iPad mini 3 and later in apps and websites; and with Mac in Safari with an Apple Pay enabled iPhone 6 or later or Apple Watch. For a list of compatible Apple Pay devices, see https://support.apple.com/en-us/HT208531

Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. iPad Pro is a trademark of Apple Inc.

4 Visit Samsung to check devices compatible with NFC point of sale terminals for contactless transactions.





FAQs - cheques & deposit books

What should I do with my cheque & deposit books after 1 December 2021?

After 1 December 2021, your AMP Bank personal cheque books will be cancelled, and we won’t accept any of your cheques that are written and presented for payment after this date. You should destroy your existing cheque books by cutting the cheques in two or more and disposing. You’ll still be able to use your current deposit books and present cheques in person or via mail at AMP Bank at our Parramatta office (subject to COVID restrictions).

What happens to cheques I’ve written, if they are deposited at any bank after 1 December 2021?

Any AMP Bank personal cheques written after 1 December 2021 will not be honoured.  You will need to arrange payment in another way.

AMP Bank personal cheques written before 1 December 2021 must be presented promptly for AMP Bank to honour them

What if I receive a cheque after 1 December 2021 and need to deposit it?

We will continue to accept cheques you receive from other financial institutions after 1 December 2021.

I didn't receive my new cheque or deposit book, how do I order one?

We will no longer issue cheque and deposit books after 1 October 2021. Now is a good time to start transitioning to alternative transaction methods offered by AMP Bank.

What if my account needs two / multiple signatories?

There are alternative transaction methods that don’t involve using cheques – however, the best solution for you depends on your specific needs.

If you need more than one account holder’s signature to operate your account, for any payments on or after 1 December 2021 you’ll need to send us written instructions signed by the required account holders.

If you want to start using electronic payment methods like a Visa Debit Card, you will need to update your account authority to any to sign. To do this you’ll need to complete the change account signatory authority form.

What are the other ways I can do banking?

You may be able to access your account using an access card (eg Visa Debit Card), BankAssist, Internet banking via My AMP and BankPhone. Through these access methods you can also move your money around or make payments using BPAY®, electronic funds transfer, Bank@Post, ApplePay and GooglePay.

If you use the Bank@Post service, you’ll need your AMP Bank access card and pin. Australia Post can only accept your cheques if they are payable to you and match the name on your access card. If you don’t have an access card, please contact us to order one or discuss other ways to do your banking.

If you don’t have Internet Banking set up, visit our website to learn more about My AMP or call our Contact Centre on 13 30 30 from Monday to Friday (8am – 8pm, Sydney time) or Saturday and Sunday (9am – 5pm Sydney time). You can also email us at info@ampbanking.com.au.

How do I get set up for Internet Banking?

Learn more about My AMP and My AMP app at our website www.amp.com.au/myamp

To get started with internet banking, you need the following:

  • Your AMP account, member, policy or plan number, which can be found on your welcome letter, bank or member statement.
  • You will need your mobile phone number registered with us so we can send you a security code for validation purposes.

What payments services are available through My AMP & My AMP app?

  • Transfer money between your accounts, to other bank accounts in Australia
  • Establish future-dated and recurring instructions for your transfers in My AMP
  • Pay bills through BPAY
  • Balance enquiries and account transaction histories
  • Manage debit cards and change security PIN

I have limited or no access to the Internet, how will I be able to transact?

For regular payments of a fixed amount, you can set up an automatic payment to a regular payee. Please complete a payment authority form, you may download a copy, or you can use our BankPhone and BankAssist service for requesting one-off payments.





FAQs - AMP Bank cheques

Can I still get a bank cheque from AMP Bank after 1 December 2021?

AMP Bank will continue to issue/accept bank cheques.

Important information

The product issuer and credit provider is AMP Bank Limited ABN 15 081 596 009, AFSL and Australian credit licence 234517.

It’s important to consider your circumstances and read the relevant Product Disclosure Statement or Terms and Conditions before deciding what’s right for you. This information hasn’t taken your circumstances into account. Information including interest rates is subject to change without notice.

Any application is subject to AMP Bank’s approval. Terms and conditions apply and are available at amp.com.au/bankterms or 13 30 30. Fees and charges may be payable.

This information is provided by AMP Bank Limited. Read our Financial Services Guide available at amp.com.au/fsg for information about our services, including the fees and other benefits that AMP companies and their representatives may receive in relation to products and services provided to you. All information on this website is subject to change without notice.

AMP Bank is a member of the Australian Banking Association (ABA) and is committed to the standards in the Banking Code of Practice

A target market determination for these products is available on our TMD page.

1 SMS costs 55c including GST. Cardholders who do not have a premium phone that is SMS-enabled will not be able to access this service.

Apple Pay works with iPhone 6 and later in stores, apps and websites in Safari; with Apple Watch in stores and apps; with iPad Pro, iPad Air 2 and iPad mini 3 and later in apps and websites; and with Mac in Safari with an Apple Pay enabled iPhone 6 or later or Apple Watch. For a list of compatible Apple Pay devices, see https://support.apple.com/en-us/HT208531

Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. iPad Pro is a trademark of Apple Inc.

4 Visit Samsung to check devices compatible with NFC point of sale terminals for contactless transactions.