To log into the app, you will need to have access to one or both of AMP’s BankNet or My Portfolio systems.

If you do not have access to BankNet, you will need to call AMP on 1300 657 801.

If you do not have access to My Portfolio you can set this up now online.

Open the AMP tablet app after download. You can choose to watch a short video tour of the app’s key features or you can get started and register straight away.

The app will guide you through the once-off registration process. Make sure you have your BankNet and or My Portfolio log in details with you. You will need to accept the terms and conditions and then create an app PIN. This PIN is all you need to access your accounts from then on.
 

BankNet is AMP's internet banking service. BankNet allows you to view your AMP Bank account information, transfer funds, pay bills and more.

My Portfolio is AMP's online wealth account management system giving you access to your AMP superannuation, investment, insurance and retirement accounts. You can view your accounts, track your investments, change your beneficiaries or investment mix and more.
 

If you do not have access to BankNet, you will need to call AMP on 1300 657 801.

You will be given your BankNet customer number and password which you can then use to set up the AMP tablet app and see your banking accounts in the app.

If you do not have access to My Portfolio, you can set this up now online. You do not need to call AMP.

You will then have your My Portfolio username and password to set up the AMP tablet app and see your superannuation, investments, insurance and retirement accounts in the app.

Please call AMP on 1300 657 801 between 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday (Sydney time).

Please note, you cannot use a temporary BankNet password in this app. Please log into BankNet and change your temporary password first, then use your new password to set up your BankNet access in the AMP app.

You can now recover your My Portfolio user name and/or reset your My Portfolio password by following 3 simple steps from the My Portfolio registration page. Enter your account number, family name and your date of birth. Check the button if you would like your password reset and whether to send the details to your email account or mobile phone via text. AMP will send you details directly to you phone or email and you can enter these into your app to access your account information.

For security reasons you will need to re-register the app.

Open the app and tap on the 'Forgot your PIN?' button on the login screen. You will need to accept the terms and conditions again, set a new app PIN and then enter your AMP BankNet and/ or My Portfolio account log in details.

Device-specific versions of the app have been built to suit the types of things you are more likely to do on your mobile or tablet – so there are some differences. However, the most commonly used features for managing your bank and wealth accounts have been built into both versions of the AMP app.
       
The mobile version of the app prioritises the type of features you need when you’re on the move, such as paying bills, viewing your account balance, rediATM maps and more. For some wealth accounts you can view your account balances, beneficiaries and investments as well as your insurance inside and outside super.
       
The tablet version of the app is more suited to the types of things you might be doing at home when you’ve got more time such as setting up new billers, reviewing your complete transaction history or updating your contact details. For some wealth accounts you can also update your non-binding beneficiaries. Or for Signature Super, Metcash Superannuation, CustomSuper, AMP Flexible Super, AMP Flexible Lifetime Super account owners, you can review and change your investment mix.
       
And to get a comprehensive picture of your total net worth, you can add both your AMP and non-AMP accounts on the tablet app.

Yes, however, you will need to set up your BankNet and/or My Portfolio details for each device separately.

No, this app is specifically designed for a tablet. Please download the AMP mobile app to use on your smartphone.

If you have recently set up access to AMP's internet banking service - BankNet, you can add this access to the app and see your bank accounts.

Log into the AMP tablet app and then:

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu
  2. select 'Notifications and settings' and tap the 'Do you have BankNet access?'
  3. enter your BankNet login details.

If you have not yet set up access to BankNet, please call AMP on 1300 657 801.

If you have recently set up access to AMP’s My Portfolio system, you can add this access to the app and see your wealth accounts in the app.

Log into the AMP tablet app and then:

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu
  2. select 'Notifications and settings' and tap the 'Do you have My Portfolio access?'
  3. enter your My Portfolio login details.

If you have not yet set up access to My Portfolio, you can set this up now online. You do not need to call AMP.

You are not able to change the names of your accounts in the AMP tablet app. Please visit My Portfolio or BankNet where you can re-name your accounts. You will then see the updated name in the app.

Linked or shared accounts are only available for superannuation, investment, insurance and retirement accounts. If you have set up a linked account in My Portfolio, you will have access to view those accounts through the AMP tablet app.

A chain link icon indicates a linked or shared account on your home screen. Tap the account to see more information if available.

Please visit My Portfolio to set up a linked or shared account to view in the app.

There may be a few reasons why your accounts are not visible on the home screen. It could be due to a technical reason or you may not have set up  access to BankNet or My Portfolio.

Try logging out and then back in again. Alternatively, try again later.

If the issue persists, please call AMP on 1300 657 801.

For some accounts, the current balance or previous balances may beunavailable or $0. In most cases your current balance will only be temporarily unavailable. However, if this persists, please call AMP on 1300 657 801 for more information.

Adding external accounts (those held outside of AMP) to your home screen could provide you with a comprehensive view of your net wealth. You can add your superannuation, insurance details, shares, managed funds, and other assets and liabilities.

To add your non-AMP accounts to your home screen:

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu
  2. select 'Notifications and settings' and then tap the ‘Manage’ button on the 'Manage your non-AMP accounts’ tile.

You can also edit your non-AMP accounts here. Please remember it is your responsibility to ensure all information added in this section is correct and up to date.

Clicking on the re-order icon on the top right hand side of the screen will take you to the page where you can edit your home screen. You can sort your accounts according to your personal preference and even re-order them within their grouping, for example if you have multiple Superannuation accounts. Click save to apply your changes.

The net balance figure is a calculation of your current account balances as listed on the home screen. This figure includes a calculation of your non-AMP account balances so it's important for you to keep those updated.

Your net balance amount is located in the top right hand corner of the  home screen.

Sometimes the net balance amount may not be visible because of the account types you own. For example you may have only insurance accounts which do not have account balances to contribute to a net balance amount.

The quick balance view allows you to see up to four eligible bank account balances on the home screen without the need to login. You will need to be an AMP Bank customer with an eligible account to use this feature.

To set up quick balance:

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu
  2. select 'Notifications and settings' and tap the 'Quick balance' tile if you have eligible AMP Bank accounts, they will appear in the list which you can then select for quick balance view
  3. tap 'Save'.

After setting up quick balance, swipe left on the login screen to see your quick balance.

To update your contact details:

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu
  2. select 'Personal details'
  3. tap the ‘Manage’ button on the  'Contact details' tile.

If you are an AMP Bank customer, you can see your email and mobile contact details. To update these details, you will need to call AMP on 1300 657 801 or visit BankNet.

If you are a superannuation, investment, insurance and or retirement customer you can update your title, middle name, email, telephone numbers and job title here in the app. For all other updates, please call AMP on 1300 657 801.

If you are logged into the app with your company's profile, you can update the company's telephone and location details.

Once you have finished, tap 'Save'.

To manage your addresses and assign them to your accounts:

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu.
  2. select 'Personal details'
  3. tap the ‘Manage’ button on the 'Manage your addresses' tile.

Here, you can add new addresses or edit existing addresses, and then assign them to each of your accounts. This will ensure your account correspondence is sent to the right address.

You can set up notifications when your bank account balance is low or when AMP has received a super contribution for example.

To set up notifications:

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu.
  2. select 'Notifications and settings'
  3. tap the ‘Manage’ button on the 'Manage notifications' tile.

Here you can set up banking and superannuation related notifications for your accounts. Banking notifications will be sent via SMS to your registered mobile phone and superannuation notifications will be pushed to your devices (smartphone or tablet) with the AMP app installed.

You can choose to receive communication such as statements, correspondence and newsletters from AMP via post or email. Try going paperless and choose to receive communication via email rather than post.

To change your communication preferences:

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu
  2. select 'Notifications and settings'
  3. tap the ‘Update’ button on the 'Communication preferences' tile.

These preferences relate to your superannuation, investment, insurance and retirement accounts only.

Call AMP immediately on 1300 657 801 if you lose your device. AMP will place a block from the device to your accounts.

Ensure you don't lend or share your device with others and don't share your app PIN or store it on your device.

AMP will never send you an email or text with a link to BankNet or ask you for your BankNet password, TelePIN or AMP app PIN.

Please be aware that while emails like this may look like they came from AMP, they are more than likely from someone attempting to direct you to a fake website and capture your information.

The AMP app will log you out automatically after five minutes of inactivity but it is best to log out each time, as soon as you have finished. To log out, please go to the main menu by tapping the menu icon in the top left hand corner of the app and select 'Log out'.

To change your app PIN:

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu
  2. select 'Notifications and settings'
  3. tap the ‘Change’ button on the 'Change PIN' tile
  4. enter your existing PIN, set a new PIN and then confirm the new PIN.

For security reasons, you will need to re-register the app.

Open the app and tap on the 'Forgot your PIN?' button on the home screen.

You will need to accept the terms and conditions for the app, set a new app PIN and then re-enter your AMP BankNet and or My Portfolio log in details.

You can contact AMP for help using the AMP app, enquiries relating to your accounts or opening new accounts on 1300 657 801.

Technical support:
Monday - Friday 8:30am - 7:00pm (Sydney time)

Bank accounts:
Monday - Friday 8:00am - 8:00pm

Superannuation, insurance, investment and retirement accounts:
Monday - Friday 8:30am - 6:00pm (Sydney time)

If you experience a technical problem outside of the call centre operating hours, please make sure you tell AMP about the issue by using the 'Report an issue' feature. This can be done as follows:

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to open the menu
  2. select 'Contact us'
  3. tap the ‘Send log file’ button on the 'Report an issue' tile
  4. make a note of the log reference number
  5. during call centre operating hours, call AMP on 1300 657 801.

To view your financial adviser's details:

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to open the menu
  2. select 'Contact us'
  3. tap the ‘Contact’ button on the 'Your adviser details' tile.

From the home screen tap one of your bank accounts and then select 'Payments and transfers' from the menu on the right hand side.

You can also tap ‘Payments and transfers’ from the right hand side menu on your home screen and then select the account you wish to transfer from on the ‘Payments and transfers’ page.

  1. tap 'My accounts' and select the account you wish to transfer to
  2. enter the amount and an optional description
  3. to schedule the transaction for a later time select the calendar icon and then the frequency type and start and end dates (if the transfer is ongoing)
  4. you can choose to make a scheduled transaction repeat 'Until further
    notice'
  5. tap 'Apply'
  6. tap 'Next'
  7. confirm your details (you can choose to receive an email when the transfer is made)
  8. tap 'Transfer'
  9. the transfer is now complete, you can choose to save the receipt to your photo album for your records by tapping the camera icon on the top right hand corner.
  10. you can make another transfer or tap 'Done'.

Please note: all times are Sydney time.

From the home screen tap one of your bank accounts and then select 'Payments and transfers'.

  1. tap 'External accounts' and select the account you wish to transfer to
  2. enter the amount and an optional description
  3. to schedule the transaction for a later time select the calendar icon and then the frequency type and start and end dates (if the transfer is ongoing)
  4. you can choose to make a scheduled transaction repeat 'Until further notice'
  5. tap 'Apply'
  6. tap 'Next'
  7. confirm your details (you can choose to receive an email when the transfer is made)
  8. tap 'Transfer'
  9. the transfer is now complete, you can choose to save the receipt to your photo album for your records by tapping the camera icon the top right hand corner.
  10. you can make another transfer or tap 'Done'.

Please note: all times are Sydney time.

From the home screen tap one of your bank accounts and then select 'Payments and transfers'.

  1. tap 'BPAY' and select the account you wish to pay
  2. enter the amount and an optional description
  3. to schedule the transaction for a later time select the calendar icon and then the frequency type and start and end dates (if the payment is ongoing)
  4. you can choose to make a scheduled transaction repeat 'Until further notice'
  5. tap 'Apply'
  6. tap 'Next'
  7. confirm your details (you can choose to receive an email when the transfer is made)
  8. tap 'Pay'
  9. the payment is now complete, you can choose to save the receipt to your photo album for your records by tapping the camera icon on the top right hand corner.
  10. you can make another payment or tap 'Done'.

Please note: all times are Sydney time.

From the home screen tap one of your bank accounts and then select 'Payments and transfers' from the menu on the right hand side.

  1. tap 'External Account' or 'BPAY'
  2. select '+ Add new' on the top right corner.
  3. Make sure your mobile phone registered with AMP Bank is nearby. For security reasons, a security code is required whenever you add a new external account or BPAY biller. You will receive an SMS with the code to your registered mobile phone.
  4. Once you receive the code, enter it and then you can add the details of your new external account or BPAY biller.
  5. You can give the new account or biller a nickname which will be displayed in your list of accounts or billers for future re-use.
  6. If you do not have a mobile phone registered with BankNet, please call AMP on 1300 657 801 to register.

From the home screen tap one of your bank accounts and then select 'Payments and transfers' from the menu on the right hand side.

  1. tap 'External account' or 'BPAY'
  2. you will see a list of all your external accounts or BPAY billers
  3. swipe from right to left on the account or biller you wish to edit or delete
  4. the edit and delete functions will appear
  5. follow the prompts.

You are not able to delete an external account or BPAY biller that has scheduled transactions. To edit these, visit 'Scheduled transactions' first and remove any related scheduled transactions.

When you make a transfer to an internal or external account or pay a bill, you will receive a receipt once the transfer is complete. You can take a photo of the receipt by tapping on the camera icon located on the top right hand side of the screen. This photo will be stored in your tablet’s photo album and can be emailed.

When you do this for the first time, the app will prompt you to allow access to your photo album.

If you decline, you can later give the app access to your photo album by visiting your tablet settings menu, tap 'Privacy' and then 'Photos'. In the photos listing you will need to give the AMP app access.

The funds transfer cut-off time for Australian fund transfers is 4.00pm Sydney time.

The cut-off time for self-processed BPAY transactions is 5.00pm Sydney time.

The cut-off time for International Telegraphic Transfers and Same-Day SWIFT transfers may vary. You should contact AMP Bank on 1300 657 801 for more information regarding these transfers.

You can filter your transactions by tapping the 'Filter' button. This will allow you to filter your transactions by type (for example debits, credits or deposit transactions) and date range.

From the home screen tap one of your bank accounts. You will be taken to the account summary view. You can see your account details, scheduled transaction and transaction history. To see more transactions, tap 'Transaction history' in the right hand side menu.

The 'Filter' button here allows you to filter your view by transaction type then date range. You can see up to three years' worth of transactions.

Tap 'Reset' to return to the unfiltered view.

From the home screen tap on the bank account you wish to set up the scheduled transfer from and then select 'Payments and transfers' from the menu on the right hand side.

  1. select the account you wish to transfer to
  2. enter the amount and description
  3. to schedule the transaction for a later time, select the calendar icon
  4. then the frequency type for example 'Once, 'Weekly', 'Fortnightly' 'Monthly' etc
  5. select the start and end dates
  6. you can select to make your scheduled transaction repeat 'Until further notice'
  7. tap 'Apply'
  8. tap 'Next'
  9. confirm the details of the scheduled transfer by tapping 'Transfer' (you can choose to receive an email when the transfer is made)
  10. the transfer (or payment) is now complete, you can choose to save the receipt to your photo album for your records by tapping the camera icon on the top right hand corner.
  11. you can make another payment or tap 'Done'.

Please note: all times are Sydney time.

From the home screen tap one of your bank accounts. You will be taken to the account summary view. Here, you can see your account details and depending on the type of account, you should be able to see scheduled transactions and transaction history.

To see more scheduled transactions, tap 'Scheduled transactions' on the right hand side menu or the 'View all' button on the 'Scheduled transactions' tile on your account summary.

On the 'Scheduled transactions' screen you can edit or delete scheduled transactions by tapping on the edit or delete icons for each transaction.

You can filter scheduled transactions by account, by tapping on the 'Change account' button at the top of the screen.

You can view and download your bank account statements in the app.

From the home screen tap one of your bank accounts and then select 'Statements' from the right hand menu. Here you will see a listing of all your statements for the last three years. To download the statement:

  1. tap the view icon to see the statement,
  2. download the statement to your device.

Please note, for transactions that have occurred before your next statement cycle, please refer to your transaction history by tapping 'View recent transactions' button on the statements screen.

Quick balance allows you to view the balances of up to four eligible AMP Bank accounts without needing to log in to the AMP app. You will need to be an AMP Bank customer and have your AMP Bank account registered on the app to use this feature. You can view selected bank account balances on the log in screen of the app, by swiping the screen from right to left and then left to right to close.

Please remember: if you turn on quick balance, others using your device may also view the balances for the accounts you select.

To set up quick balance:

  1. tap the menu icon in the top left hand corner of the app or swipe from
  2. left to right to reveal the menu
  3. select 'Notifications and settings'
  4. tap the 'Set up' button on the 'Quick balance' tile
  5. if you have eligible bank accounts, they will appear in the list which you can then select for quick balance view
  6. tap 'Save'.

You can turn quick balance off by unchecking the accounts and saving your changes.

Bank account notifications will be sent to your mobile phone (if registered with AMP Bank) in the form of an SMS.

There are three options:

  • low balance - an SMS is sent every time the account balance drops below a specified amount
  • withdrawal - an SMS is sent every time your withdrawal transaction is greater than a specified amount
  • deposit - an SMS is sent every time your deposit transaction is greater than a specified amount

Please note: depending on how you have configured your phone, others may see the SMS.

To set up notifications:

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu
  2. select 'Notifications and settings' and tap the 'Manage notifications' tile
  3. tap on the bank account you would like to set the notification
  4. the side panel will open, here you can select the type of notification(s) you would like to receive for this account
  5. check the circle beside the notification and then the amount.

For example, if you would like to set an alert for when your balance drops below $100, tick the circle beside low balance notification and then enter $100 in the notification amount. You will receive an SMS when your account balance drops below $100.

You can use the loan repayments calculator within the AMP app. This calculator helps you determine your minimum monthly loan repayments.

To access the calculator:

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu
  2. select 'Calculators' and tap the 'Launch' button on the 'Loan repayment calculator' tile.

To access the ATM locator:

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu
  2. select the 'rediATM locator' menu item

You do not need to be logged into the app to use the rediATM locator.

Detailed account information is available for AMP's major products, these being Signature Super, Custom Super, AMP Flexible Super, AMP Flexible Lifetime Super, Metcash Superannuation Plan, North - Personal Superannuation, iAccess Personal Superannuation, Summit Personal Superannuation Plan and Generations Personal Super. 

To see more detailed account information for these products tap on your superannuation account from the home screen. You will be taken to the account summary screen where you can see a menu on the right hand side. Here you can tap to see more information such as contributions received, insurance details, investment overview, statements, beneficiaries etc.

For all other superannuation accounts, summary information only is displayed on the home screen in the app. Please log into My Portfolio for more information about these accounts.

For some accounts, the current balance or previous balances may be  unavailable or $0. In most cases your current balance will only be temporarily unavailable. If this persists, please call AMP on 1300 657 801 for more information.

If you have an AMP superannuation account that is not visible in the AMP app, you may not have added your My Portfolio details to the app during 
registration.

To register your My Portfolio access in the app:

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu
  2. select 'Notifications and settings' and tap the 'Add' button on the 'Do you have My Portfolio access?' tile.
  3. enter your My Portfolio login details

If you do not have access to My Portfolio, you can set this up now online. You do not need to call AMP.

You will then have your My Portfolio username and password to set up the AMP tablet app and see your superannuation, investments, insurance and retirement accounts in the app.

If your super account is held outside of AMP, you can add this account to your home screen.

From the home screen:

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu
  2. select 'Notifications and settings' and tap the 'Manage' button on the 'Manage your non-AMP accounts' tile
  3. tap '+ Add superannuation account' and fill out the details.

Please remember it is your responsibility to ensure all information added in this section is correct and up to date.

If your employer is moving to an AMP super plan for its employees, you will be provided with a new AMP corporate super account. You will receive an email with instructions on how to set up your My Portfolio account. Once the account is ready and you have set up your My Portfolio access in the app registration process, you will be able to see your super account details in the app.

From the home screen, tap on your AMP superannuation account tile:

in the right hand menu for your account, expand the menu by tapping the down arrow

select 'Transaction history'.

Here you can see a listing of your transactions for the last 12 months. You can view a different 12 month period by tapping the 'Filter' button. This will allow you to filter by transaction type and by a different 12 month date range.

You can only view transactions within a 12 month date range.

Please note, transactions history details for Superannuation account are available for SignatureSuper, CustomSuper, AMP Flexible Super or AMP Flexible Lifetime Super accounts, North- Personal Superannuation, iAccess Personal Superannuation, Generations Personal Super, Summit Personal Superannuation Plan. For all other accounts, please log into My Portfolio for more information.

You can use the filter option in your transaction history to filter the view of your transactions by transaction type for example - contributions, salary sacrifice, insurance premiums etc.

From the home screen, tap on your AMP superannuation account tile:

  1. in the right hand menu for your account, expand the menu by tapping the down arrow and then select 'Transaction history'.
  2. use the 'Filter' button to filter your view by transaction type.

Please note, filter transactions for Superannuation account are available for SignatureSuper, CustomSuper, AMP Flexible Super or AMP Flexible Lifetime Super accounts, North- Personal Superannuation, iAccess Personal Superannuation, Generations Personal Super, Summit Personal Superannuation Plan. For all other accounts, please log into My Portfolio for more information.

From the home screen, tap on your AMP superannuation account tile:

  1. in the right hand menu for your account, expand the menu by tapping the down arrow
  2. select 'Contributions received'.

The contributions listed here are based on actual amounts received by AMP over a rolling 12 month period.

Please note, Contribution received details for Superannuation account are available for SignatureSuper, CustomSuper, AMP Flexible Super or AMP Flexible Lifetime Super accounts. For all other accounts, please log into My Portfolio for more information.

You can make a BPAY super contribution straight from your AMP Bank account into your AMP super account here is this app.

From the home screen, tap on your AMP superannuation account tile:

  1. select 'Make a BPAY super contribution' from the right hand side menu.
  2. you will find a list of BPAY biller codes listed for different types of superannuation contributions
  3. tap the 'Pay now' button beside the contribution type you would like to make
  4. this will take you into the 'Payments and transfers' area of your bank accounts
  5. if this is the first time you are making this payment, your 'From' account will be automatically selected and the 'Add BPAY biller' side panel will be open with the superannuation account details pre-populated
  6. you can give the new biller a nickname which will be displayed in your list of accounts or billers for future re-use
  7. tap 'Add'.

Make sure your mobile phone registered with AMP Bank is nearby. For security reasons, a security code is required to add a new BPAY biller. You will receive an SMS with the code.

If you do not have a mobile phone registered with BankNet, please call AMP on 1300 657 801 to register your mobile phone.

Once you have entered the security code, you can now enter the amount, description and frequency for the payment.

If you do not have an eligible AMP Bank account, you can copy your AMP super BPAY account details by tapping and holding on to the biller number.

Please note, this is only available for SignatureSuper, Custom Super, AMP Flexible Super or AMP Flexible Lifetime Super accounts. For all other accounts, please log into My Portfolio for more information.

You can view and download your super statements and other correspondence from AMP in the 'Statements and correspondence' section.

From the home screen, tap on your AMP super account:

in the right hand side menu tap the down arrow to reveal the full list of menu options and select 'Statements and correspondence'.

tap the 'Filter' button. You can filter the view of your statements and correspondence by type and then date range.

Please note, Statements and correspondence details for Superannuation account are available for SignatureSuper, CustomSuper, AMP Flexible Super or AMP Flexible Lifetime Super accounts. For all other accounts, please log into My Portfolio for more information.

You will receive a statement annually. You can set up notifications to be alerted through your device when AMP has issued your annual statement.

To set up notifications:

tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu

  1. select 'Notifications and settings'
  2. tap the 'Manage' button on the 'Manage notifications' tile.

You can see how much super you could withdraw (if eligible) in the 'Superannuation benefits' or 'Benefit details' section.

From the home screen, tap on your AMP super account. In the right hand menu tap the down arrow to reveal the full list of menu options and select 'Superannuation benefits' or 'Benefit details' Here you can see super benefits, preservation amounts and eligible service period.

Please note, Superannuation benefits or Benefit details for Superannuation account are available for SignatureSuper, CustomSuper, AMP Flexible Super or AMP Flexible Lifetime Super accounts, North- Personal Superannuation, iAccess Personal Superannuation, Generations Personal Super, Summit Personal Superannuation Plan. For all other accounts, please log into My Portfolio for more information.

If you own insurance within your super account, you can view a summary of the insurance in the AMP app.

From the home screen, tap on your AMP super account. In the right hand menu tap the down arrow to reveal the full list of menu options and select 'Insurance'. You will see the insurance cover details for your insurance within super.

Please note, Insurance details for Superannuation account are available for SignatureSuper, CustomSuper, AMP Flexible Super or AMP Flexible Lifetime Super accounts. For all other accounts, please log into My Portfolio for more information.

You can use the AMP life insurance calculator to work out how much insurance you may need. To access the calculator from the home screen:

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu
  2. select 'Calculators'
  3. tap on the 'Launch' button on the 'Life insurance calculator' tile.

You should also speak to your financial adviser.

You can see an overview of how your super is currently invested in the investment overview section for your super account.

From the home screen, tap on your AMP super account. In the right hand menu tap the down arrow to reveal the full list of menu options and select 'Investment overview' or tap on the 'Investment overview' panel on your account summary screen.

Please note, Investment overview details for Superannuation account are available for SignatureSuper, CustomSuper, Metcash Superannuation Plan, AMP Flexible Super, AMP Flexible LifetimeSuper, North - Personal Superannuation, iAccess Personal Superannuation, Summit Personal Superannuation Plan or Generations Personal Super accounts. For all other accounts, please log into My Portfolio for more information.

Morningstar reports can be downloaded for AMP's major products including:

Superannuation - Signature Super, CustomSuper, Metcash Superannuation Plan, AMP Flexible Super, AMP Flexible Lifetime Super, North - Personal Superannuation, iAccess Personal Superannuation,  Summit Personal Superannuation Plan and Generations Personal Super.

Pension - AMP Flexible Lifetime - Term Pension, AMP Flexible Lifetime - Allocated Pension, AMP Flexible Super - Retirement account, SignatureSuper Allocated Pension, iAccess Personal Pension, North - Personal Pension, Summit Personal Pension and Generations Personal Pension.

Investment - iAccess Personal Investment, North - Investment, Summit Money Master and Generations Investment Portfolio.

For all other products, you can download Morningstar reports by logging into My Portfolio.

From the home screen, tap on the product you wish to view and select 'Investment overview' from the menu on the right hand side.

Tap the document icon for the fund you wish to view and select 'Close' when complete.

This facility is available for Signature Super, AMP Flexible Super, AMP Flexible Lifetime Super, CustomSuper & Metcash Superannuation accounts. If you have one of these accounts, you will see the option to change your investment mix on your account summary and investment overview screens. If you do not have one of these accounts and you would like to change your investment mix, please visit My Portfolio

To change your investment mix:

  1. From the home screen, tap on your Signature Super, AMP Flexible Super, AMP Flexible Lifetime Super, CustomSuper or Metcash Superannuation accounts tile.
  2. in the right hand menu for your account, select 'Change your investment mix' menu item.
  3. On the 'Change your investment mix' screen you can see your current investment mix.
  4. To get started, select an investment approach. Selecting an approach will give you more information.

Depending on which approach you choose, you will be guided step by step. You will be asked to confirm your change in approach, accept the terms and conditions and then enter your AMP tablet app PIN to confirm the change. The request to change your investment mix will then be submitted to AMP and processed within two business days.

When you select the 'Own mix' investment approach you can select to auto-rebalance your nominated investment profile every 3, 6 or 12 months.

Over time, market movements can lead to a difference between your intended investment mix and the actual asset allocation. Auto-rebalancing may help 
you maintain your intended asset allocation without the need to regularly and manually rebalance your portfolio. Please speak with your financial adviser for more information.

You may change your SignatureSuper investment options at any time and there is currently no fee for doing so.

Only one request to change your investment mix can be submitted per business day (Sydney time).

You can view all your beneficiaries in this app, however you can change only your non-binding beneficiaries.

From the home screen, tap on your AMP super account. In the right hand menu tap the down arrow to reveal the full list of menu options and select 'Beneficiaries'. You will see your list of beneficiaries. From here you can add non-binding beneficiaries.

If you provide a non-binding nomination, the trustee of the fund will decide which of your beneficiaries will receive your death benefit and in what proportion. Your nominated beneficiaries will be taken into account. Please note, it can take up to five days to see your updated beneficiaries in this app or on My Portfolio.

Important information:

Adding or editing beneficiaries in this app will cancel all your existing binding beneficiaries. If you would like to maintain or make a binding nomination, please contact AMP on 1300 657 801.

Please note, updating beneficiary details is only available for SignatureSuper, CustomSuper, AMP Flexible Super or AMP Flexible Lifetime Super accounts. For all other accounts, please log into My Portfolio for more information.

You can't change your binding nominations in the app because making or cancelling binding nominations requires a signed and witnessed document. If you provide a binding nomination that satisfies all legal requirements and which has not expired (binding nominations expire after three years unless you renew them) the trustee of the super fund must pay your benefit to the beneficiaries you have nominated and in the proportions specified.

You can add or change your binding beneficiaries by contacting AMP on 1300 657 801.

A reversionary death benefit nomination cannot be changed in this app.

If you want to remove or change your reversionary death benefit nomination, then you may consider a full withdrawal and rollover into a new account. This full withdrawal and rollover may have taxation implications for you. Speak to your financial adviser to decide if this is the best option for you.

When you are adding or editing your beneficiaries, the allocation you nominate for your beneficiaries must total 100%. For example if you want to leave your benefit to your spouse and child equally you would allocate 50% each, that is, 100% in total. Once you have allocated 100% the indicator will turn green. It will be red until the allocation totals 100% and you will not be able to continue with the change to your beneficiaries.

A beneficiary must be:

  • a dependant under superannuation law*, or
  • your estate (also known as your legal personal representative).

You can nominate one or more beneficiaries if your super fund allows it.

You should keep your beneficiaries up to date and in line with your personal circumstances. If you don't, your death benefit might not go to the people you want it to.

* See the relevant Product Disclosure Statement for a definition of this term.

If you have recently made a change to your beneficiaries and submitted the change to AMP, it will take up to five business days to see the updated details in this app or on My Portfolio.

The retirement simulator compares how your super is projected to grow against how much you might need in retirement. At the end of the simulation you can download 'Your Super Future' report. This report highlights where your super is now, what your retirement projection looks like and identifies potential ways you can improve it.

To get to the retirement simulator:

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu
  2. select 'Calculators'
  3. tap the 'Retirement simulator' tile.

This simulator is only available if you have an AMP superannuation account.

This simulator is only available if you have an AMP superannuation Account.

This report highlights where your super is now, what your retirement projection looks like and identifies potential ways you can improve it. To generate a report, you will need to visit the retirement simulator first.

The retirement simulator compares how your super is projected to grow against how much you might need in retirement. At the end of the simulation you can download 'Your Super Future' report.

To get to the retirement simulator:

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu
  2. select 'Calculators'
  3. tap the 'Launch' button on the 'Retirement simulator' tile.

To view previously saved 'Your Super Future' reports:

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu
  2. select 'Reports'
  3. tap the 'Saved reports' tile.

Please note, the retirement simulator is only available if you have an AMP superannuation account.

You will need to go to the retirement simulator first to download a new version of the report.

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu
  2. select 'Calculators'
  3. tap the Retirement simulator tile.

Complete the simulation and then tap the 'Your Super Future' report button.

AMP can help you consolidate your super into your AMP super account.

From the home screen, tap on your AMP super account:

  1. in the right hand menu select 'Consolidate your super'.
  2. enter your telephone contact number and AMP will call you back to help you.

AMP can help you take your AMP super account with you to your new employer.

Option 1 - ask AMP to contact you (available for all AMP super accounts)

From the home screen, tap on your AMP super account:

in the right hand menu tap 'More' to reveal the full list of menu options

  1. select 'Changing jobs'
  2. enter your telephone contact number.

AMP will contact you to make arrangements for the documents you will need to give your new employer.

Option 2 - complete a prepopulated Choice of superannuation fund form

Note - this is only available for AMP Flexible Super or AMP Flexible Lifetime Super accounts.

From the home screen, tap on your AMP super account:

  1. in the right hand menu tap 'More' to reveal the full list of menu options
  2. select 'Changing jobs'
  3. tap the 'Start' button - this will launch a prepopulated Choice of superannuation fund form
  4. complete all relevant details and select 'Close' or 'View form'
  5. you can email or send the document directly to your employer. Alternatively you can send it to yourself or print via a remote printer.

You can set up notifications for your account. For example, you can set up a notification to be alerted when your account has received a contribution.

To set up notifications:

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu
  2. select 'Notifications and settings'
  3. tap the 'Manage' button on the 'Manage notifications' tile.

Here you can set up superannuation related notifications for your accounts. These notifications will be pushed to all your devices with the AMP app installed.

You can control the notifications through both tablet and smartphone versions of the app.

Portfolio reports are a quick and simple way to get an overview of your entire portfolio or a specific account in a single report.

This report is helpful if you are going to speak to your financial adviser or want to take a snapshot of your portfolio for your records.

To access portfolio reports from the home screen:

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu
  2. select 'Reports'
  3. tap the 'Create Report' button on the 'Portfolio report' tile.

Please note, portfolio reports detail your superannuation, investment, insurance and retirement accounts only. They do not include your banking accounts.

The saved reports section contains a listing of all your recently generated portfolio reports and 'Your Super Future' reports. These reports are saved and made available for seven days.

You can view and delete reports and you can email 'Your Super Future' reports to your financial adviser with comments attached.

To access saved reports from the home screen:

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu
  2. select 'Reports'
  3. tap the 'View' button on the 'Saved reports' tile.

Please note, portfolio reports detail your superannuation, investment, insurance and retirement accounts only. They do not include your banking accounts.

You can choose to receive communication (such as statements) relating to your superannuation, investment, insurance or retirement accounts from AMP via email or post.

To change your communication preferences:

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu
  2. select 'Notifications and settings'
  3. tap the 'Update' button on the 'Communication preferences' tile.

Please note, these preferences only apply to your super, investments, insurance and retirement accounts.

If your insurance account is held outside of AMP, you can add this account to your home screen. Adding external accounts (those held outside of AMP) to your home screen will provide you with a comprehensive view of your net wealth. You can add your superannuation, insurance details, shares, managed funds, and other assets and liabilities.

To add your non-AMP general and personal insurance accounts to the home screen:

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu
  2. select 'Notifications and settings'
  3. tap the 'Manage' button on the Manage your non-AMP accounts tile
  4. tap '+ Add personal insurance' or '+ Add general insurance' and fill out the details.

Please remember it is your responsibility to ensure all information added in this section is correct and up to date.

If you have an AMP insurance account that is not visible in the AMP app, you may not have added your My Portfolio details to the app during registration.

To register your My Portfolio access in the app:

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu
  2. select 'Notifications and settings'
  3. tap the 'Add' button on the 'Do you have My Portfolio access?' tile.
  4. enter your My Portfolio log in details.

If you have not yet set up access to My Portfolio, you can set this up now online. You do not need to call AMP.

You will then have your My Portfolio username and password to set up the AMP tablet app and see your superannuation, investments, insurance and retirement accounts in the app.

You can view statements and correspondence for your Flexible Lifetime Protection and AMP Elevate accounts and download them.

From the home screen:

  1. tap on your insurance account tile
  2. select 'Statements and correspondence' from the right hand side menu.

Detailed information is available for Flexible Lifetime Protection and AMP Elevate accounts.

For all other insurance policies you will see the policy name and number only. Please visit My Portfolio for more information about these accounts.

You can use the AMP life insurance calculator to work out how much insurance you may need.

Access the calculator from the home screen:

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu
  2. select 'Calculators'
  3. tap on the 'Launch' button on the 'Life insurance calculator'.

You should also speak to your financial adviser for more information.

For North- Investments the following details are displayed:

  • Product summary
  • Transaction history
  • Investment overview
  • Guarantee details

For iAccess Personal Investment, Generations Investment Portfolio, Summit Money Master the following details are displayed:

  • Product summary
  • Transaction history
  • Investment overview

For other investment products, account balance information is shown. Access My Portfolio for more information about these products.

On the home screen, you will see your investment account tile. This tile will display your account balance.

You can add shares or managed funds held outside of AMP to your home screen.

From the home screen:

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu
  2. select 'Notifications and settings'
  3. tap the 'Manage' button on the 'Manage your non-AMP accounts' tile
  4. tap '+Add shares' or '+Add managed funds' and fill out the details.

Please remember it is your responsibility to ensure all information added in this section is correct and up to date.

You can choose to receive communication (such as statements) relating to your superannuation, investment, insurance or retirement accounts from AMP 
via email or post.

To change your communication preferences:

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu
  2. select 'Notifications and settings'
  3. tap the 'Update' button on the 'Communication preferences' tile.

Please note, these preferences only apply to your super, investments, insurance and retirement accounts.

For SignatureSuper Allocated Pension, AMP Flexible Super Retirement, Flexible Lifetime Term Pension and Flexible Lifetime Allocated Pension, North Personal Pension, iAccess Personal Pension, Generations Personal Pension, Summit Personal Pension a wide range of information is displayed.

For all other retirement accounts you will see the current balance only. Please visit My Portfolio for more information about these accounts.

For some accounts, the current balance or previous balances may be unavailable or $0. In most cases your current balance will only be temporarily unavailable. However, if the issue persists, please call AMP on 1300 657 801 for more information.

If you have an AMP retirement account that is not visible in the AMP app, you may not have added your My Portfolio details to the app during registration.

To set up your My Portfolio access in the app:

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu
  2. select 'Notifications and settings'
  3. tap the 'Add' button on the 'Do you have My Portfolio access?' tile.
  4. enter your My Portfolio log in details

If you do not have access to My Portfolio, you can set this up now online. You do not need to call AMP.

You will then have your My Portfolio username and password to set up the AMP tablet app and see your superannuation, investments, insurance and retirement accounts in the app.

You can see an overview of how your retirement account is currently invested in the investment overview section for your account.

From the home screen, tap on your AMP retirement account:

  1. in the right hand menu tap the down arrow to reveal the full list of menu options
  2. select 'Investment overview'.

Please note, detailed retirement account views are available for SignatureSuper Allocated Pension, AMP Flexible Super - Retirement, Flexible Lifetime - Term Pension, Flexible Lifetime - Allocated Pension, iAccess Personal Pension, North - Personal Pension, Summit Personal Pension and Generations Personal Pension. For all other accounts, please log into My Portfolio for more information.

From the home screen, tap on your AMP retirement account tile:

  1. in the right hand side menu for your account, expand the menu by tapping the down arrow and
  2. select 'Transaction history'

Here you can see a listing of your transactions for the last 12 months. You can view a different 12 month period of transactions by tapping the 'Filter' button.

Please note, Transactions details retirement account are available for SignatureSuper Allocated Pension, AMP Flexible Super Retirement, Flexible Lifetime Term Pension and Flexible Lifetime Allocated Pension, iAccess Personal Pension, North - Personal Pension, Summit Personal Pension and Generations Personal Pension. For all other accounts, please log into My Portfolio for more information.

You can use the filter option in your transaction history to filter the view of your transactions by date and transaction type.

From the home screen, tap on your AMP retirement account tile:

  1. in the right hand menu for your account, expand the menu by tapping the down arrow
  2. select 'Transaction history'
  3. use the 'Filter' button to filter your view by date and transaction type.

Please note, Transactions filter for retirement account are available for SignatureSuper Allocated Pension, AMP Flexible Super Retirement, Flexible Lifetime Term Pension and Flexible Lifetime Allocated Pension, , iAccess Personal Pension, North - Personal Pension, Summit Personal Pension and Generations Personal Pension. For all other accounts, please log into My Portfolio for more information.

You can view and download your retirement account statements and other correspondence from AMP in the 'Statements and correspondence' section.

  1. From the home screen, tap on your AMP retirement account:
  2. in the right hand side menu tap the down arrow to reveal the full list of menu options select 'Statements and correspondence'.

Please note, Statements and correspondence details for retirement accounts are available for SignatureSuper Allocated Pension, AMP Flexible Super Retirement, Flexible Lifetime Term Pension and Flexible Lifetime Allocated Pension. For all other accounts, please log into My Portfolio for more information.

You will receive a statement annually. You can select how you would like to receive your statements by setting your communication preferences to post or email.

To change your communication preferences:

  1. tap the menu icon in the top left hand corner of the app or swipe from
  2. left to right to reveal the menu
  3. select 'Notifications and settings'
  4. tap the 'Update' button on the 'Communication preferences' tile.

You can see how much super you could withdraw (if eligible) in the 'Superannuation benefits' section.

From the home screen, tap on your AMP retirement account:

  1. in the right hand menu tap the down arrow to reveal the full list of menu options
  2. select 'Superannuation benefits' or Benefit details.

You can see items such as your withdrawal value, super benefit components, preservation amounts and eligible service period.

Please note, Superannuation benefits or benefit details for retirement account  are available for SignatureSuper Allocated Pension, AMP Flexible Super Retirement, Flexible Lifetime Term Pension and Flexible Lifetime Allocated Pension, North Personal Pension, iAccess Personal Pension, Generations Personal Pension, Summit Personal Pension. For all other accounts, please log into My Portfolio for more information.

You can choose to receive communication (such as statements) relating to your superannuation, investment, insurance or retirement accounts from AMP via email or post.

To change your communication preferences:

  1. tap the menu icon in the top left hand corner of the app or swipe from left to right to reveal the menu
  2. select 'Notifications and settings'
  3. tap the 'Update' button on the 'Communication preferences' tile.

Please note, these preferences only apply to your super, investments, insurance and retirement accounts.