How it works

In the past you’ve been able to add external financial information manually but with the introduction of our account aggregation service, you can connect with your financial institutions via one secure login and access an accurate picture of your transactions and account balances.

By collating your financial information, the My AMP app can give you a 360 degree view of your financial position across various bank, credit card, loan, superannuation and investment accounts.

Why do I need to provide my account login credentials for financial institutions outside of AMP?

We require these details just once so we can establish a secure connection with your financial institutions. Whether it's a bank, credit union, home loan or super fund, these details allow us to retrieve your transaction and account balance data, giving you a picture of your finances.

Why do I need to provide my account login credentials for My AMP if I want to use the AMP Money manager tool for certain AMP Bank accounts?

We require these details to obtain the transactions from your relevant AMP Bank accounts so this information will be included in the reports available via the AMP Money manager tool within our account aggregation service. Only transactions from your AMP Bank accounts (excluding AMP Bank Term Deposit and Notice accounts) will be obtained when you provide your account login credentials for My AMP to use the AMP Money manager.

Where we store your account login credentials?

Once entered, any account login credentials you give us via our account aggregation service are immediately encrypted and stored by Yodlee in a separate database using multi-layered hardware and software encryption. This is the same technology used by multiple banks and audited by the US Government.

How do you keep my information safe?

To ensure all your data is safe, we adhere to the most rigorous industry standards for transmitting sensitive financial information. We do not store any of your account login credentials that you enter via our account aggregation service on our server.

Can AMP employees access my account details?

No, not even you can access external account numbers or credit card numbers other than the last 4 digits. When you enter your account login credentials to use our account aggregation service this information is immediately encrypted and sent to Yodlee. Yodlee communicates with your financial institutions and delivers your data to AMP, omitting any account or credit card numbers so you can view your account balances and transactions via our secure login

Why do financial institutions tell me not to provide my account login credentials to anyone?

Financial institutions rightly encourage their online customers to be careful. This is to prevent fraud and to protect their passwords from misuse. Unfortunately some institutions have terms which do not make a clear distinction between the misuse of passwords and using them in a secure environment to allow you to view your account balances and transactions.

Remember the data managed by your financial institutions is your data. Our account aggregation service is designed to help you to get the most out of your data by providing you with a view of your finances.

If someone obtains my account login credentials for My AMP, could they make any transactions on my external accounts?

No. You can only make transactions when it comes to certain AMP products if you have them but not when it comes to external accounts. The My AMP app enables you to view external data but no one (not even you) can move or remove money from your external accounts via the My AMP app.

What data do you access and how do you keep it safe?

Your data is provided to us by Yodlee, a global leader in banking technology and a company with over 30 million users worldwide. Many of Australia's leading financial institutions use Yodlee technology to deliver online services because of their exceptional credentials in bank-level security which is audited and accredited by the US government. When you enter your account login credentials via our account aggregation service Yodlee communicates with your financial institution and delivers your transaction and account balance data to AMP, omitting any account or credit card numbers so you can view your data via one secure login.

If I have more questions, how can I contact you?

Please contact AMP on 1300 657 801 (Monday to Friday, 8:30 am - 6:00 pm AEST). We're here to help.

I'm worried about security. What can I do?

There is nothing more important than keeping your money secure. No money can be moved and neither can account numbers be viewed via our account aggregation service. Read more about how we keep your information safe and secure. If you're not ready to aggregate your accounts with AMP you can still add the valuations for your external accounts manually.

How do I add a new account?

  1. Click on 'Quick tasks'.
  2. Click on 'Manage external accounts' and select 'Add an external account'.
  3. Search and select your financial institution from the list.
  4. Enter your account login credentials.
  5. Select 'Save'.

How do I remove an account?

Your account information is brought through at an institution level. This means that deleting an account will remove all your accounts from that financial institution. For example, removing a banking account could delete your cheque account, your savings account and your credit card account if all of these are held with the same financial institution. If you wish to do this, go to 'Manage external accounts' and select the service provider you wish to delete. From here you can select the 'Delete button'.

How do I refresh the display of my account balances and transactions?

If your accounts viewed via our account aggregation service are not displaying transactions and/or an up-to-date balances you can refresh them all at once.

  1. Click on 'Manage external accounts'.
  2. Select your service provider.
  3. Click on 'Refresh accounts' located under the service provider title.

Why do I get errors with my connected accounts?

When you connect your financial institutions to your My AMP app using the AMP account aggregation service, we use Yodlee Inc to access your account information. Yodlee use your account login credentials to establish a secure connection with your financial institutions. Yodlee are a large US listed company providing financial data services to over 70 million customers worldwide.

Sometimes Yodlee’s connection to your financial institution experiences difficulty. This can be because your account login credentials have changed and have not been updated in our account aggregation service through My AMP. It can also be because Yodlee needs to make changes to their technology to match the changes made by your financial institution to your online account.

If there is a difficulty with accessing your account information from your financial institution you will get an error message next to your account(s) at that financial institution. We also post any error messages against each account.

We actively monitor the errors on our customers’ accounts daily. If you need to update your account login credentials, we’ll let you know. You can update your account login credentials by accessing your connected services through 'Manage external accounts' which can be found in the 'Quick tasks' tab on your dashboard.

When we see other errors, we work with Yodlee to resolve them as quickly as we can. If the error can’t be resolved quickly, we’ll let you know so you know that we’re working on it. If you have errors and you can’t resolve them, please let us know by contacting our customer support staff. While we monitor errors across all our customers’ accounts, our customer support staff will directly address any errors (or other issues) you have to get your account balances and transactions up to date quickly so you can use the service the way you should be able to use it.

How do I update my account login credentials?

Each time you update your online account login credentials with any of your financial institutions, you will need to update them in My AMP as well. To update your online account login credentials start by navigating to the 'Manage external accounts' page then select the service provider account to update your details. Enter your new account login credentials and select 'Save'.

Can I update or change the category assigned to a transaction?

Sometimes we aren’t able to categorise a transaction. Transactions we haven’t been able to categorise are listed as Uncategorised next to your transaction in your transaction history. It is important that you review these transactions and categorise them regularly. This helps ensure your spending data and budget comparisons are as accurate as possible.

Sometimes you might not like the way we categorise one or more of your transactions. Despite our best efforts we don’t always get the categories right which means you can assign your own categories to transactions.

When you assign transactions to categories we remember what you have done so that we can automatically do it in future – saving you time. To do this ensure you select 'recategorise similar transactions', otherwise if you only want to change the category for that particular transaction, simply select 'Confirm'.

What are pending transactions and why can’t I categorise a pending transaction?

When most banks process transactions they initially put the transaction into a pending state. Often you can see the pending transactions when you login to your internet banking service. Different banks label them in different ways – some include the word pending in the transaction description, others describe the transaction as a purchase authorisation. Often the transaction description will be updated over the next couple of days as the bank finishes processing the transaction. The lack of information on the transaction and the subsequent changes in the transaction description make it difficult for us to accurately categorise the transaction while it is in a pending state – so we don’t. We wait until the transaction information is complete before we categorise it or allow you to categorise it.

Can I create my own transaction category?

We provide a broad range of categories and sub categories that you can assign transactions to and set budgets for. If you have a specific need for your own categories you can create custom sub categories.

To do this, select the transaction you would like to categorise and choose the 'category' you wish to create the sub category under and select 'Create subcategory'. Enter your sub category name and select 'Save'.

How do I manually change the category of a transaction?

You can manually change a transaction category description anytime you are viewing your transactions. When viewing your transactions, click 'Edit'. From here, choose a 'category'. Then simply select the 'category or sub category' that best describes your transaction.

To update the transaction with this category, select 'Save'. Our automatic categorisation may identify other similar transactions that you would also like to categorise with the same category. To categorise all identified transactions, select 'recategorise similar transactions'.