Frequently asked questions

What can I do without logging in?

Select the hamburger menu on the top left hand corner of the login screen to see what you can do without logging in:

  • News and insights – Useful updates and information for you.
  • rediATM locator - Find the rediATMs in your neighbourhood, search using a  postcode or suburb. This requires using your location
  • Find a financial planner - Find a financial planner who best suits your needs.
  • Help - Find answers to the most frequently asked questions.
  • Contact us - Contact AMP for product or technical help about the app
  • Forgot your PIN? - Easily reset your PIN.

What is new about the My AMP Mobile app?

You can now:

  • Set up Fingerprint access
  • use Quick tasks menu for common uses
  • move easily between your Bett3r app, for Bett3r customers.
  • Look out for more new features next year.

How do I set up Fingerprint access?

Fingerprint access utilises the Fingerprint access feature on your smartphone. You need to enable it in your General Settings before the My AMP app can access it.

To set up Fingerprint access, go to Notifications & Settings / Manage Fingerprint access and turn Fingerprint access on. You will see an important message about fingerprint security. Click Save. If you click 'Cancel' you will be taken back to 'Manage Fingerprint access’ and Fingerprint access will be disabled in the menu.

If you add a fingerprint to your device, Fingerprint access will be automatically disabled and you will be required to set it again.

What are News and insights?

News and insights is our hub that brings you the latest news on legislation, economic insights from Dr Shane Oliver, Diana Mousina and Paul Clitheroe, tips on how to make the most of your money and suggestions on reaching your financial goals sooner.

You can find it by tapping on the hamburger menu in the top left-hand corner.

Then select News and insights.

Can I use the My AMP app on my iPad?

To use the app for your iPad please download the My AMP tablet app.

Can I use the app on more than one phone or iPad?

Yes, but you will need to re-enter your My AMP details for each device.

What do I do if I lose my phone or tablet?

Call us immediately on 1300 657 801, Monday to Friday: 8 am to 8.00 pm (Sydney time).

Weekends: 9 am to 5.00 pm (Sydney time).

We’ll place a block on your accounts.

How can I protect my security?

Don't lend or share your phone with others.

Don't tell anyone your My AMP app PIN or store it on your mobile device.

We will never send you an email or text with a link to My AMP or ask for any of your AMP passwords, TelePIN or My AMP app PIN.

Be aware that while emails may look like they came from us, they are more than likely from someone attempting to direct you to a fake website to capture your information.

Do I need to log out?

The My AMP app will log you out after five (5) minutes of inactivity but we recommend you log out each time, as soon as you have finished.

From the home screen:

  1. Tap on hamburger menu in the top left-hand corner.
  2. Select Logout from the menu and confirm your request.

Why is my PIN not working after updating my phone operating system?

You must re-enrol for the My AMP app:

  1. On the Enter PIN screen, select Forgotten your PIN?
  2. Go through the normal enrolment process.

What should I do when I have a problem with the My AMP app outside of call centre hours?

The call centre hours for banking enquiries are:

Monday to Friday: 8 am to 8.00 pm, (Sydney time)

Weekends: 9 am to 5.00 pm (Sydney time).

The technology and other product call centres are open 8.30 am to 6.00 pm (Sydney time).

If you experience a technical problem outside these times, please make sure you send a support log. This can be done as follows:

  1. Select hamburger menu in the top left-hand corner. (hamburger symbol).
  2. Select Contact us, then Report an issue.
  3. A support log will be sent to our call centre.
  4. Write down the Log reference number displayed on the confirmation pop-up.
  5. Call the call centre during call centre hours.
  6. State your Log reference number.

How do I transfer funds between my AMP Bank accounts?

From the home screen of the My AMP app:

  1. Swipe up, or select Quick tasks. You’ll see the more menu when checking your Transactions. It’s a shortcut to the menu.
  2. Select Transfer between my accounts.
  3. Choose the From account by swiping them left or right and To account by selecting from list of My accounts.
  4. Enter the amount and description.
  5. To schedule the transaction for a later time select the calendar icon and select the correct option.
  • Select Transfer.
  • Select Done or Make another transfer.
  • You can also select the camera icon to save the transfer receipt to your photo album.

How do I transfer funds to somebody else?

From the home screen of the My AMP app:

  1. swipe up, or select Quick tasks.
    If you’re checking your Transactions, tap on this more menu select Pay anyone, and follow the instructions below.
  2. Select Pay anyone.
  3. Choose the From account by swiping left or right and To account by selecting from the list of External accounts.
  4. Enter the amount and description.
  5. To schedule the transaction for a later time select the calendar icon and select the correct option.
  6. Select Done or Make another transfer.
  7. You can also select the camera icon to save the transfer receipt to your photo album.

How do I make a BPAY payment?

From the home screen:

  1. Swipe up, or select Quick tasks.
    You’ll see this button when checking your Transactions. It’s a shortcut to the menu.
  2. Select BPAY.
  3. Choose the From account by swiping left or right and To account by selecting from a list of BPAY billers.

Enter the amount and description.

To schedule the transaction for a later time, select the calendar icon and select the correct option.

  1. Select Pay or Edit.
  2. Select Make another payment or Done.
  3. You can also select the camera icon to save the payment receipt to your photo album

How do I add a new external account (Payee) or BPAY biller on the app?

From the home screen of the My AMP app:

  1. Swipe up or select the Quick tasks menu.
    You’ll see this button when checking your Transactions. It’s a shortcut to the menu.
  2. Select BPAY.
  3. Select From account.
  4. Tap on Add new biller.
  5. Enter the Biller number and reference number, or account details. You can also select a nickname.
  6. Select Add.
  7. Select Send a security code. (For security reasons, a security code is required whenever you add a new external account or BPAY biller. You will receive an SMS with the code to your registered mobile phone. If you do not have a mobile phone registered, please call AMP on 1300 657 801 to register).
  8. Enter the security code sent to your mobile phone.
  9. Select Next.

What is AMP Bank's transfer cut-off time?

The cut-off time for Australian fund transfers is 4.00pm (Sydney time).

The cut-off time for self-processed BPAY transactions is 5.00pm (Sydney time).

The cut-off time for international telegraphic transfers and same-day SWIFT transfers may vary.

For more information, contact AMP Bank on 1300 657 801 (Monday to Friday: 8 am to 8.00 pm, (Sydney time).

Weekends: 9 am to 5.00 pm (Sydney time).

How do I see my account transactions?

From the home screen of the My AMP app:

  1. Select an account.
  2. Scroll down the page to see your account details and transactions.
  3. You can filter your transactions by selecting Filter my transaction history.

How do I see the full description for a transaction?

From the home screen of the My AMP app:

  1. Select your account.
  2. Scroll down the page to see your account details and transactions, with full descriptions.

Where do I see future scheduled transactions?

From the home screen of the My AMP app:

  1. Select Quick tasks or swipe up.
  2. Select Scheduled transactions.

How do I modify or remove a scheduled transaction?

To modify or remove a scheduled transaction:

  1. Select Quick tasks or swipe up.
  2. Select Scheduled transactions.
  3. Choose one of the scheduled transactions from the list.
  4. Select Delete or Edit. If editing, make your changes.
  5. Select Confirm.

What is Quick Balance?

Quick Balance allows you to view the balance of up to four AMP Bank accounts without needing to login.

NB: If you enable Quick Balance, others using your phone may also see these balances.

How do I set up a Quick Balance?

To set up Quick Balance:

  1. Tap on the menu the top left-hand corner. (menu/hamburger symbol).
  2. Select Notifications and settings from the menu and choose Quick Balance.
  3. Select up to four accounts by switching them ON separately.
  4. Click Save or Cancel.

To remove Quick Balance:

  1. Tap on hamburger menu in the top left-hand corner. (menu/hamburger symbol)
  2. Select Notifications and settings from the menu and choose Quick Balance.
  3. Simply switch OFF all accounts that were set to ON.
  4. Click Save or Cancel.

How do I set up notifications for my bank accounts?

Notifications will be sent to your mobile phone in the form of a text message. There are three options:

  1. Low Balance - An SMS is sent every time the account balance drops below a defined threshold.
  2. Withdrawal - An SMS is sent every time your withdrawal transaction is greater than a certain amount.
  3. Deposit - An SMS is sent every time your deposit transaction is greater than a certain amount.

NB: If you have set your phone notifications for messages to 'show preview', others may see the text message.

Tap on hamburger menu in the top left-hand corner (menu/hamburger symbol).

  1. Select Notifications and settings
  2. Tap on Manage notifications.

For your bank account displayed you can set three types of alerts.

  1. Switch ON the notification you would like to receive and enter a value.
  2. Select Save.

How do I view both my personal and business bank accounts?

Please note you must set up a linked account in My AMP in order to view accounts through the My AMP tablet app.

  1. Tap on the more menu the top left-hand corner. (hamburger symbol).
  2. Select Switch accounts.
  3. You will see a list of your accounts set up in My AMP. Select the account you wish to view from the list.

What information is displayed for my superannuation account?

For Signature Super, Custom Super, AMP Flexible Super and Flexible Lifetime Super the following information is displayed:

  • Product summary
  • How to make a BPAY contribution
  • Consolidate your super
  • Account summary
  • Superannuation benefits
  • Transaction history
  • Investment overview
  • Insurance details
  • Contributions received
  • Beneficiary details.

 

       For North- Personal Superannuation the following information is displayed:

  • Product summary
  • Superannuation benefits
  • Transaction history
  • Beneficiaries
  • Investment overview
  • Guarantee details.

 

For iAccess Personal Superannuation, Generations Personal Super and Summit Personal Superannuation Plan the following information is displayed:

  • Product summary
  • Superannuation benefits
  • Transaction history
  • Beneficiaries
  • Investment overview.

Why do I see different information for my superannuation products?

For Signature Super, Custom Super, AMP Flexible Super and Flexible Lifetime Super, North- Personal Superannuation, iAccess Personal Superannuation, Generations Personal Super, Summit Personal Superannuation Plan a wide range of information is displayed.

For all other types of superannuation products we show the account balance only.

Go to My AMP for more information about these products.

How do I access the detailed information about my super?

Select Superannuation on the Home screen.

Tap on your account.

  1. A summary of your super will appear with all your account details, showing how your super is invested.
  2. Tap on Transactions just above this information to see your contributions, returns and any taxes or fees. 
  3. Select the more menu in the bottom right corner
  4. You can always go back to your Product Summary by selecting the Back button (top left corner).

What does the 'Consolidate your Super' function do?

This is an easy way to bring all your super accounts together.

Enter your contact number and we will call you back to discuss consolidating your super and helping you through the process.

You can also authorise AMP to use your TFN to perform a Supermatch search with the ATO to find any other super that belongs to you.

How do I set up notifications for my superannuation accounts?

Notifications will be pushed to your mobile phone each time an employer or member contribution is received. To set up:

  1. Select hamburger menu or swipe right.
  2. Select Settings from the top of the screen and choose Notifications.
  3. Switch ON the notification you would like to receive.
  4. Select Save.

What information is displayed for my insurance policy?

For Flexible Lifetime Protection and AMP Elevate the following details are displayed:

  • Cover details
  • Monthly benefit
  • Monthly premium
  • Benefit waiting period
  • Benefit period of cover.

Why do I see different information for my insurance products?

For Flexible Lifetime Protection and AMP Elevate detailed information is available.

For all other insurance policies we show the policy name and number only.

Access My AMP (www.myamp.com.au) for more information about these products.

 

What information is displayed for my investments?

For North- Investments the following details are displayed:

  • Product summary
  • Transaction history
  • Investment overview
  • Guarantee details

For iAccess Personal Investment, Generations Investment Portfolio, Summit Money Master the following details are displayed:

  • Product summary
  • Transaction history
  • Investment overview

For all other investment products we show the account balance only. Go to My AMP for more information about these products.

What information is displayed for my retirement account?

For Signature Super Allocated Pension, AMP Flexible Super Retirement, Flexible Lifetime Term Pension and Flexible Lifetime Allocated Pension the following details are displayed:

  • Product summary
  • Account summary
  • Superannuation benefits
  • Investment overview
  • Transaction history
  • Beneficiary details

For North Personal Pension the following details are displayed:

  • Product summary
  • Superannuation benefits
  • Transactions history
  • Beneficiaries
  • Investment overview
  • Pension details
  • Guarantee details

For iAccess Personal Pension, Generations Personal Pension, Summit Personal Pension the following details are displayed:

  • Product summary
  • Superannuation benefits
  • Transactions history
  • Beneficiaries
  • Investment overview
  • Pension details

Why do I see different information for my retirement products?

For Signature Super Allocated Pension, AMP Flexible Super Retirement,

Flexible Lifetime Term Pension and Flexible Lifetime Allocated Pension, North Personal Pension, iAccess Personal Pension, Generations Personal Pension, Summit Personal Pension a wide range of information is displayed.

For all other types of retirement products we show the account balance only. Access My AMP (www.myamp.com.au) for more information about these products.

How do I access the detailed information about my retirement account?

View your information in the following way:

  1. Select your retirement account on the home screen.
  2. Your Product summary will be shown.
  3. Go back to your Product Summary by selecting the Back button on the top left corner.