Frequently asked questions

Select the menu icon on the top left hand corner of the login screen to:

  • News and insights – Useful updates and information for you to view
  • rediATM locator - Find the rediATMs in your neighbourhood, search on postcode or suburb. Requires the use of your location
  • Find a financial planner - Find a financial planner that best suits your needs
  • Help - Find answers to the most frequently asked questions
  • Contact us - Contact AMP for product or technical help about the App
  • Select Forgot your PIN? to reset your AMP app PIN

AMP has useful updates and information for you to view. They can be accessed in three different ways:

  1. Select an item on the ticker displayed on top of  the home screen
  2. Select the News item shown on top of the universal navigation menu
  3. Select the News and insights option to see an overview of available news  items

To use the App for your tablet please download the AMP tablet app.

Yes, however, you will need to re-enter your BankNet and/or My Portfolio details for each device separately.

Call us immediately on 1300 657 801 if you lose your mobile device. We will place a block from the device to your accounts.

Don't lend or share your phone with others.

Don't tell anyone your AMP App PIN or store it on your Mobile Device.

We will never send you an email or text with a link to BankNet or ask for your BankNet Password, TelePIN or AMP App PIN. Be aware that while emails like this may look like they came from us, they are more than likely from someone attempting to direct you to a fake website or capture your information.

The AMP App will log you out after 5 minutes of inactivity but we recommend you logging out each time, as soon as you have finished.

From the home screen of the AMP App:

  1. Select or swipe right
  2. Select Logout from the menu and confirm your request

You have to re-enrol for the AMP App. This can be done as follows:

  1. On the Enter PIN screen, select the Forgotten your PIN? button
  2. Go through the normal enrolment-process

The call centre hours for banking enquiries are:

Mon - Fri: 8.00 am - 8.00 pm (Sydney time)
Weekends: 9.00 am - 5.00 pm (Sydney time)

The technology and other product call centres are limited to 8.30 am - 6.00 pm (Sydney time).

In case you experience a technical problem outside these times, please make sure you send a support log. This can be done as follows:

  1. Select or swipe right
  2. Select Contact us, then select the Report an issue option
  3. A support log will be sent to our call centre
  4. Write down the Log reference number displayed on the confirmation pop-up
  5. Call the call centre during call centre hours
  6. State your Log reference number

From the home screen of the AMP App:

  1. Select or swipe right
  2. Select Payments and transfers
  3. Choose the From account by swiping them left or right and To account by selecting from list of My accounts
  4. Enter the amount and description
  5. To schedule the transaction for a later time select the calendar icon and select the correct option
  6. Select  Transfer
  7. Select Done or Make another transfer
  8. You can also select the camera icon to save the transfer receipt to your photo album

From the home screen of the AMP App:

  1. Select or swipe right
  2. Select Payments and  transfers
  3. Choose the From account by swiping left or right and To account by selecting from a list of  available External accounts
  4. Enter the amount and description
  5. To schedule the transaction for a later time select the calendar icon and  select the correct option
  6. Select Done or Make another transfer
  7. You can also select the camera icon to save the transfer receipt to your photo album

From the home screen of the AMP App:

  • Select or swipe right
  • Select Payments and transfers
  • Choose the From account by swiping them left or right and To account by selecting from list of BPAY accounts
  • Enter the amount and description
  • To schedule the transaction for a later time select the calendar icon and select the correct option
  • Select  Pay or Edit
  • Select Make another payment or Done
  • You can also select the camera icon to save the payment receipt to your photo album

No. You will need to log into BankNet or the tablet app to add a new external account or BPAY biller.

It will then automatically be available within the AMP App.

The funds transfer cut-off time for Australian fund transfers is 4.00pm  Sydney time.

The cut-off time for self-processed BPAY transactions is 5.00pm Sydney  time.

The cut-off time for International Telegraphic Transfers and Same-Day SWIFT transfers may vary. You should contact AMP Bank on 1300 657 801 for more information regarding these transfers.

From the home screen of the AMP App:

  1. Select the account you require
  2. Scroll down the page to see details of the account and your transactions
  3. Filter your transactions by pressing

From the home screen of the AMP App:

  1. Select the account you require
  2. Scroll down the page to see details of the account and your transactions, the full description will appear

From the home screen of the AMP App:

  1. Select or swipe right
  2. Select Scheduled transactions
  3. Only scheduled transactions with a vertical bar on the right can be modified or removed.

To modify or remove a scheduled transaction:

  1. Select or swipe right
  2. Select Scheduled transactions
  3. Choose one of the scheduled transactions from the list that has the vertical bar Edit/Delete indicator
  4. Modify the transaction by selecting the Edit icon, swipe left and select Edit
    1. Select  Edit or Transfer button
    2. You can also opt to be notified once the transfer is made
  5. Remove the scheduled transactions by swiping left on the vertical bar and select the Delete icon       

Quick Balance allows you to view the balance of up to four AMP Bank accounts without needing to log in to the AMP App. You can view selected Bank account balances from the locked screen of the AMP App, by swiping to the left on the login screen.

NB: If you enable Quick Balance, others using your phone may also view the balances for the accounts you select.

To set up Quick Balance:

  1. Select or swipe right
  2. Select Notifications and settings from the menu and choose Quick Balance
  3. Select up to four accounts by switching them ON separately
  4. Click Save or Cancel to exit

To remove Quick Balance:

  1. Select or swipe right
  2. Select Notifications and settings from the menu and choose Quick Balance
  3. Simply switch OFF all accounts that were set to ON
  4. Click Save or Cancel to exit

Notifications will be sent to your mobile phone in the form of a text  message.

There are three options:

  1. Low Balance - An SMS is sent every time the account balance drops below a defined threshold
  2. Withdrawal - An SMS is sent every time your withdrawal transaction is greater than a certain amount
  3. Deposit - An SMS is sent every time your deposit transaction is greater than a certain amount

NB: If you have set your phone notifications for messages to 'show preview', others may see the text message.

  1. Select or swipe right
  2. Select Notifications and settings from the top of the screen and choose Manage notifications
  3. For your bank account displayed you can set three types of alerts
  4. Switch ON the notification you would like to receive and enter a value for it
  5. Select save

For Signature Super, Custom Super, AMP Flexible Super and Flexible Lifetime Super the following information is displayed:

  • Product summary
  • How to make a BPAY contribution
  • Consolidate your super
  • Account summary
  • Superannuation benefits
  • Transaction history
  • Investment overview
  • Insurance details
  • Contributions received
  • Beneficiary details

For North- Personal Superannuation the following information is displayed:

  • Product summary
  • Superannuation benefits
  • Transaction history
  • Beneficiaries
  • Investment overview
  • Guarantee details

For iAccess Personal Superannuation, Generations Personal Super, Summit Personal Superannuation Plan the following information is displayed:

  • Product summary
  • Superannuation benefits
  • Transaction history
  • Beneficiaries
  • Investment overview

For Signature Super, Custom Super, AMP Flexible Super and Flexible Lifetime Super, North- Personal Superannuation, iAccess Personal Superannuation, Generations Personal Super, Summit Personal Superannuation Plan a wide range of information is displayed.

For all other types of superannuation products we show the account balance only.

Access My Portfolio for more information about these products.

  1. Select your superannuation account on the Home screen
  2. Your Product summary will be shown
  3. Select the More  button on the top right corner
  4. Select the functionality that you would like to see from the More menu
  5. You can always go back to your Product Summary by selecting the Back button on the top left corner

Enter your contact number and AMP will call you back to discuss consolidating your super and assist in completing the consolidation process.

You can also authorise AMP to use your TFN to perform a Supermatch search with the ATO to find   other super that belongs to you.

Notifications will be pushed to your mobile phone each time an employer contribution or member contribution is received.

  • Select or swipe right
  • Select Settings from the top of the screen and choose Notifications
  • Switch ON the notification you would like to receive
  • Select Save

For Flexible Lifetime Protection and AMP Elevate the following details are displayed:

  • Cover details
  • Monthly benefit
  • Monthly premium
  • Benefit waiting period
  • Benefit period of cover

For Flexible Lifetime Protection and AMP Elevate detailed information is available.

For all other insurance policies we show the policy name and number only.

Access My Portfolio for more information about these products.

For North- Investments the following details are displayed:

  • Product summary
  • Transaction history
  • Investment overview
  • Guarantee details

For iAccess Personal Investment, Generations Investment Portfolio, Summit Money Master the following details are displayed:

  • Product summary
  • Transaction history
  • Investment overview

For all other investment products we show the account balance only. Access My Portfolio for more information about these products.

For Signature Super Allocated Pension, AMP Flexible Super Retirement, Flexible Lifetime Term Pension and Flexible Lifetime Allocated Pension the following details are displayed:

  • Product summary
  • Account summary
  • Superannuation benefits
  • Investment overview
  • Transaction history
  • Beneficiary details

For North Personal Pension the following details are displayed:

  • Product summary
  • Superannuation benefits
  • Transactions history
  • Beneficiaries
  • Investment overview
  • Pension details
  • Guarantee details

For iAccess Personal Pension, Generations Personal Pension, Summit Personal Pension the following details are displayed:

  • Product summary
  • Superannuation benefits
  • Transactions history
  • Beneficiaries
  • Investment overview
  • Pension details

For Signature Super Allocated Pension, AMP Flexible Super Retirement, Flexible Lifetime Term Pension and Flexible Lifetime Allocated Pension, North Personal Pension, iAccess Personal Pension, Generations Personal Pension, Summit Personal Pension a wide range of information is displayed.

For all other types of retirement products we show the account balance only. Access My Portfolio for more information about these products.

View your information in the following way:

  • Select your retirement account on the Home screen
  • Your Product summary will be shown
  • Select the More button on the top right corner
  • Go back to your Product Summary by selecting the Back button on the top left corner