Steve Vaid is AMP’s Director of Client Services and is accountable for delivering support services to over 1.6m clients and advisors; his teams process over 5m transactions per year and handle over 1m customer calls from bases in Parramatta, Sydney, Melbourne, Pune and Bangalore.
Steve has worked in senior operational roles in both the financial services sector, with AMP, Barclays, PwC and BUPA; and the non-profit sector, with Guide Dogs of the Blind, Voluntary Services Overseas, and the Royal National Institute for Blind People. This is his second time around with AMP having worked for them previously in the UK. His focus on customer outcomes has been the driving force behind his work; this has seen him lead the implementation of the Toyota Production System at Guide Dogs in the UK; grow BUPA’s international operations across Europe and the Middle East; deliver complex post-merger integration projects with AMP; and spend a year volunteering in Rwanda, as well as supporting the development of civil society organisations in Libya and Mozambique.
Steve has also served as a non-Executive Director on the boards of WaterAid, the International Guide Dogs Federation, and the Royal Surgical Aid Society. He holds a Master’s degree in Management from Cass Business School, London; and a Bachelor’s degree in Electrical Engineering from Imperial College, London. In his spare time he will watch (and play) any sport involving a ball, cooks, and dreams of riding motorbikes again.