Direct debit request form - superannuation

Set up a regular direct debit payment for member or employer contributions from your bank or credit card account
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You can also use this form to:

  • change or cancel a regular direct debit payment
  • make an additional contribution to an AMP account or plan.

Note: You cannot make spouse contributions via this form. To make spouse contributions please download the Direct debit request form PDF applicable for your product from the Find a Form page.

What you'll need

Before you request a direct debit arrangement, you'll need your:

  1. AMP account number

    You can find your account number on a recent statement.

  2. Tax File Number (TFN)

    You may not be able to make certain types of contributions if you have not provided your TFN.

    Refer to the 'Providing your Tax File Number (TFN)' section below.

  3. For Employer Contributions:
    • Your Employer name
    • Your Employer number
  4. Bank account details

    if you wish to set up a direct debit from your bank account

    • BSB number
    • account number
  5. Credit card details

    if you wish to set up a direct debit from your credit card

    • credit card number
    • credit card expiry date


Technical help

1300 300 465

Monday - Friday
8.30am - 7pm (AEST)

More about direct debits

The following terms will apply to any direct debit that you or your employer set up to make contributions by a direct debit request.

Before you request a direct debit arrangement, you must confirm that the account you want to nominate can have direct debit (eg some passbook savings accounts cannot have direct debit). To find out if AMP Life can debit from your account, contact your financial institution.

Please double-check the account details you provide by comparing them with a recent statement from your financial institution.

This agreement allows AMP Life to deduct from your nominated account the amount and at the frequency you request or the amount modified annually due to CPI increases.

AMP Life will keep your financial details confidential.

However, it will disclose these details:

  • if you give permission
  • to settle a claim
  • if AMP Life's financial institution needs information.

Note: If the due date is on a weekend or public holiday, your payment will be processed on the next business day.

If AMP Life wants to change this agreement, it will notify you 14 days in advance of any change. If you disagree with this change, please notify AMP Life within these 14 days.


Your direct debit authority may not be created if a valid TFN has not been provided.

  • If you have not provided a valid TFN, your personal member direct debit contributions request will be suspended until we have received a valid TFN.
  • Your member direct debit contributions will commence 5 days after we receive a valid TFN.
  • If you wish to make a personal contribution on which you intend to claim a tax deduction, you need to provide your TFN before making the contribution.

If you wish to provide your TFN please log on to My Portfolio and complete the online TFN notification form.

Your direct debit authority may not be created if you are no longer eligible to make personal member contributions. Please refer to the Product Disclosure Statement for further details on eligibility to contribute.


It is your responsibility to ensure that sufficient cleared funds are available in your account on the due date for payment to permit processing of the direct debit request.

If there are not sufficient funds and your financial institution dishonours the payment, any charges incurred by your financial institution and/or AMP Life may be debited from your account or recovered.

It is your responsibility to ensure that the authorisation given to AMP Life to draw on your financial institution account is consistent with the account authority or signing instructions held by your financial institution for that account.

You indemnify us against all losses, costs, damages and liabilities that we suffer as a result of you breaching this agreement, or providing us with an invalid or non-binding direct debit request addressed to us.

If you want to change or cancel this agreement or dispute a debit, visit My Portfolio or contact AMP Customer Service on 131 267.

  • Any change request must be received by AMP Life at least 5 business days before the changes take effect.
  • Any requests to cancel this agreement or an individual payment must be received by AMP Life at least 5 days before the due date
  • Any requests to dispute a debit that has been made from your account will be responded to by AMP Life within 5 business days.

Important: If you believe that a direct debit has not been correctly processed, you should contact us immediately on 131 267.

You, or your employer can request us to transfer ad-hoc amounts from your, or your employer's bank account. Ad-hoc direct debits are not an automatic periodical deduction of a fixed amount. Debits from your or your employer's bank account will only occur each time you or your employer instruct us.

If you are aged 65 or over and you, your spouse or your employer have a direct arrangement for regular contributions, this arrangement will be suspended unless we are satisfied that you meet the relevant working requirement or no working requirement applies for that contribution type. If you later tell us that you satisfy the working requirement, we will recommence the direct debit arrangement.

We don't follow up your employer to make sure they are paying your contributions. If there is a discrepancy, then you should speak with your employer.

You should also check that the amount of government co-contributions, if any, is correct.

Need help? Contact us

1300 158 587

Monday to Friday
8.30am – 6pm (AEST)