Direct debit request form

Set up, change or cancel a direct debit payment from your bank or credit card account
Start now

 

What you'll need

  1. AMP account number

    You can find your account number on a recent statement.

  2. Bank account details

    if you wish to set up a direct debit from your bank account

    • BSB number
    • account number
  3. Credit card details

    if you wish to set up a direct debit from your credit card

    • credit card number
    • credit card expiry date

 

Technical help

1300 300 465

Monday - Friday
8.30am - 7pm (AEST)

More about direct debits

The following terms will apply to any direct debit arrangement that you set up to make payments or contributions by a direct debit request.

Before you request a direct debit arrangement, you must confirm that the account you want to nominate can have direct debit (eg some passbook savings accounts cannot have direct debit). To find out if AMP Life can debit from your account, contact your financial institution.

Please double-check the account details you provide by comparing them with a recent statement from your financial institution.

This agreement allows AMP Life to deduct from your nominated account the amount and at the frequency you request.

If the due date is on a weekend or public holiday, your payment will be processed on the next business day.

AMP Life will keep your financial details confidential. However, it will disclose these details:

  • if you give permission
  • if a court order applies
  • to settle a claim
  • if AMP Life's financial institution needs information.

If AMP Life wants to change this agreement, it will notify you 14 days in advance of any change. If you disagree with this change, please notify AMP Life within these 14 days.

Insurance only - AMP Life will contact you 14 days in advance of any change, unless the change is specifically in relation to Government stamp duty.

It is your responsibility to ensure that sufficient cleared funds are available in your account on the due date for payment to permit processing of the direct debit request.

If there are not sufficient funds and your financial institution dishonours the payment, any charges incurred by your financial institution and/or AMP Life may be debited from your account or recovered.

It is your responsibility to ensure that the authorisation given to AMP Life to draw on your financial institution account is consistent with the account authority or signing instructions held by your financial institution for that account.

You indemnify us against all losses, costs, damages and liabilities that we suffer as a result of you breaching this agreement, or providing us with an invalid or non-binding direct debit request addressed to us.

If you want to change or cancel this agreement or dispute a debit, visit My Portfolio or contact AMP Customer Service on 131 267.

  • Any change request must be received by AMP Life at least 5 business days before the changes take effect.
  • Any requests to cancel this agreement or an individual payment must be received by AMP Life at least 5 days before the due date.
  • Any requests to dispute a debit that has been made from your account will be responded to by AMP life within 5 business days.
AMP Growth Bond customers

Before you increase your payments, please refer to the Product Disclosure Statement for information about the 125% rule.

Important: If you believe that a direct debit has not been correctly processed, you should contact us immediately on 131 267.

Need help? Contact us

1300 158 587

Monday to Friday
8.30am – 6pm (AEST)