My AMP 4+

AMP app doesn’t work. It worked from 2015 to this year. However, now when I log into AMP I cannot see any transactions and an error message pops up. I have been battling this matter for over a month with AMP and have experienced the worst customer experience. At times, calls are answered off shore in Malaysia and the language barrier and delayed communication makes it difficult to raise your concerns. At times, others have called me and asked me to resolve the issue with them over the phone. However, to no avail the app doesn’t work. Last year it took 3 months to open a savings account for my teenage son. My husband and I called every day to try and open an account, however each customer service person that answered couldn’t open a basic savings account. From these ongoing issues and poor customer service we are now closing our account with AMP and banking elsewhere. The star rating really shows how poor the app is and the customer service is even worse. Still a useless bank and the app still doesn’t work. On the phone right now and no one can fix it. Apparently, it gets escalated to the technical team, but it still doesn’t work. The app hasn’t worked for years. Why isn’t the app fixed? Why isn’t anyone from the technical team able to fix this useless app??

Hi Fiona, we're sorry to hear you're having trouble using the app and that you're dissatisfied with the customer experience which has caused you to move from AMP. This is definitely not the level of experience we aim to provide to our customers. We will definitely share this feedback with our team to learn and grow from this experience for our future customers. If you wish to speak with us in more detail about this please call us on 13 30 30. Thanks, Alice.

I've been using this app for years. The latest update however (with no warning) says my iPad must be at IOS13; mine is at IOS12.5.7 and being not the latest model it can’t go to a higher OS.
When I tried to download the updated version a message says if I don't have IOS13 I can download an older version but when I try to do so by hitting 'download' I just get the same message!
I rang AMP technical support and spoke to someone who didn’t know what I was talking about. They spoke to someone else who came to the phone and told me that if it wouldn’t download an older version (like it said) then I'd just have to access my AMP accounts on my computer. Didn't bother asking if I had one - I'm an old IT guy and I know careless and poor support when I experience it.
Please fix the app on the App Store to allow us, your valued clients, to access an 'older version' of the app as your message says that one can do.

Hi, we’re sorry to hear you’re running into problems using the app. Unfortunately as older devices and operating systems can have security issues, we periodically need to limit access to older operating systems in order to protect your funds. Our latest release was one such instance which is why the issue is now occurring on your device. Should you have any further questions or feedback, please get in touch either via phone on 1300 657 801 or email askamp@amp.com.au. Thanks, Sarah

Can’t log in. Just get an error message, advising something went wrong. Really wish there was a negative star option. It’s been this way for several years. It worked for the first couple of years, then one day it just stopped letting me log in and has never functioned since. Even after advising AMP of this, they never bothered to fix it, or contact me to explain what needs to be done…pretty dismal. I eventually just deleted that app, but today I thought I would give it another chance…I mean it’s been a few years, surely they’ve fixed it by now. Alas, it’s exactly the same…clearly someone is not doing their job, or at least not doing a very good job…that’s evidently clear given the average star rating for the app. Common AMP, your an investment bank…can’t you even manage to get the app’s login to function? Maybe that explains why my fund underperforms against the market, so often.

Thanks for reaching out. We're sorry to hear you're unable to log in to the My AMP app and that this has been an ongoing issue for you - we completely understand your frustration. We'd appreciate the opportunity to look into this for you with one of our Tech Specialists. Please call us at 1300 657 801 or email askamp@amp.com.au Thanks, Alice.